Lowa Reviews

Name: Lowa
Rating: 4.72

4.7 Rating 2,779 Reviews

93 %

of reviewers recommend Lowa

4.7

Based on 2,779 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but disappointed in these replacements insoles for my Elba walking shoes. Definitely need more cushioning. I have had great service from my Lowa walking shoes and would definitely buy again.”

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Posted 2 months ago

“I CAN NOT FAULT ORDERING, DELIVERY, RETURNS & SPEED OF REFUND - WOULD GIVE 5 STARS FOR AN EXCELLENT SERVICE & WOULD ORDER FROM THE SITE AGAIN. HOWEVER, THE ORDERED LOWA RENEGADE 'WIDE FIT' BOOTS - NOT SO MUCH. I CANNOT RECOMMEND AS A 'WIDE' FIT BOOT AS ADVERTISED ON WEBSITE. THE FOOTBED WIDTH IN THE RENEGADE FELT NARROWER THAN MY 'REGULAR' WIDTH FIT OLD MEINDL BOOTS. I SHOULD HAVE PAID MORE ATTENTION TO THE REVIEWS CITING THIS PROBLEM. THEREFORE ONE STAR. THE QUALITY OF THE RENEGADE BOOTS WAS EXCELLENT, JUST NOT THE FIT.”

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Posted 4 months ago

“I purchased a pair of Innox Evo GTX mens hiking shoes. Arrived with crease across toe material left hand side and faulty lining at toe region. Returned for refund. Second pair ordered at same time. This time again a crease across left hand toe side (different to previous) and gaping around lace holes on both shoes - the material did not lay flat. Returned for refund. Very disappointing quality control. Very disappointing in view of other reviews. I will not try again. The returns were easy. That was the good part.”

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Posted 7 months ago

“I don't know what's happening, I knew about Lowa as a perfect shoesmakers but my expirience was not good at all. One shoe was excellent another one was poor. Something's wrong with the sole so it hurts and different shape even when you try it. Fortunately that I haven't gone outside first. Sent back”

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Posted 8 months ago

“Hard to rate as the product has yet to arrive! Don't know which parcel company you use, but you might consider changing. When will I receive my order?”

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Posted 8 months ago

Hi James, Sorry to hear your order hasn't arrived yet, that certainly sounds rather odd. Please do reach out to our Customer Services team on orders@lowa.co.uk, and they will be more than happy to look into this for you, and get things sorted asap. Thanks, LOWA UK

Posted 8 months ago

“Love my boots but unfortunately they are a little small so need to send them back. Unfortunately your system does not allow me to simply get an exchange pair and I have to get a refund and then source my next pair from another outlet after you have refunded me for my purchase at the Gamefair 2023. I am incredibly busy with work at the moment so haven’t been able to do this. If I had know this was the case I wouldn’t have purchased at the Gamefair as I could not try on the exact pair I wished they had none available to try so had to try on another type of boot but unfortunately the size didn’t match. I love my Lowa hunter boots and had hoped my new ranger boots would be perfect for lighter use. Now considering very seriously not to bother at all with them because you cannot make a simple exchange from a 9 to a 9 1/2 from stock. Disappointed to say the least!!!”

Helpful Report

Posted 8 months ago

Hi Kevin, Thanks for your review, but sorry to hear about the confusion here. We do understand it can be tricky to get the size right first time, and it's why we include a free returns label with a pair of boots, so you can easily return them to us for a refund, if the size or fit isn't quite right. Normally the refund is processed within 24hrs of the boots arriving back with us. It's certainly not the case of needing to go and purchase a pair of boots from another outlet though, so apologies for the misunderstanding there - it should simply just be a case of placing a new order through the website, for the correct size. Thanks, LOWA UK

Posted 8 months ago

“DPD delivery company - Terrible customer service absolute nightmare to get hold of DPD, missing parcel, DPD did not leave in my secure location. It took five days to make contact with them. When I finally got through to a human being, they told me to contact the company I make my purchased from. Lowa - I purchased the boots from, equally disappointing customer service. They do not have a replacement boot, they suggested alternatives which are more expensive. They are still looking into DPD missing parcel, they claim that they cannot access records of my safe place for delivery. DPD STATE YES THEY CAN. DPD confirms the driver did not leave in MY safe location. I feel as though I’m just going round in circles with the both of them. Extremely disappointed. I have no Boots. I was due to go away on a hiking weekend so this was totally spoilt.. NO BOOTS NO HIKING, TOTAL WASTE OF MONEY. This is my second pair of lowa boots the first pair leaked after one 2 day hiking trip. I should’ve followed my instincts and not have given them a second chance. Lesson learnt. I will now be seeking a refund through my credit card company. This company has caused me nothing but hassle. Please be warned.”

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Posted 9 months ago

“Tried boots on at home - perfect, comfortable and light. Walked around our village in East Lothian -still perfect. Took them with me over to Ardnamurchan, where I'm doing a year long Photographic book project, on commission, Headed out on my second day over there, to photograph an old abandoned village, which lies approx one km from the road, along a farm track and then through grass and heather. which was a bit wet. Amazed to find on my return to my accommodation that my feet, socks and the inside of the boots were soaked. I immediately phoned LOWA to complain and returned the boots yesterday, when I got back from Ardnamurchan. To say I'm not impressed is an under statement.”

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Posted 10 months ago

“Because a heavy booklet is attached to shoe, it was difficult to wear around the house to check if they will be totally comfortable. The tag ripped off so I couldn’t return them and the shoes caused achilles problems so I am now out of pocket with useless shoes I can’t return to store.”

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Posted 1 year ago

Hi Christopher, Thanks for getting in touch, but sorry to hear you're unhappy with your boots not fitting right. I can see the order you placed was for our Waterstop Pro spray, but can't see an order for any footwear? If you bought the boots from lowa.co.uk, then please do get in touch with us on enquiries@lowa.co.uk, and we can take a look at this for you. Otherwise, it will need to be a case of speaking to the retailer you bought them from. Thanks, LOWA UK

Posted 1 year ago

“I bought my first pair of LOWA hiking boots in early 2017. They fit me perfectly and I loved them so much that when the stitching gave way (after 5 years) and that boot started to take in water, I invested in another pair in February 2022. I am sorry to report that during the last three walks I have had one wet right foot, however, the stitching of the boot remains intact. Fortunately, I had held onto my old boots so I hunted around until I found a cobbler who managed to mend the stitching. Last week I walked 10 very wet muddy miles in my old boots and my feet stayed perfectly dry. So I have mixed feelings now about LOWA hiking boots. I previously recommended them to everyone who was considering which brand to buy but I am now investigating other brands to replace my leeky boots! :(. In the meantime I am wearing my old LOWA boots.”

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Posted 1 year ago

Hi Fiona, Thanks for leaving the review, but sorry to hear you're unhappy with your Toro Evo boots. We're keen to get to the bottom of this for you, so have dropped you an email separately so we can discuss this in more detail. Thanks, LOWA UK

Posted 1 year ago

“Not very good when it comes to faults in their boots don't want to return or swap so only buy if you want a very expensive pair of boots for decoration and not to wear”

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Posted 1 year ago

“I ordered wide fitting but these boots are not wide fitting. I have a number of pairs of running shoes and walking boots which are wide fit and these wide fit weee not. We’ll made boot though, just not the right size for my feet.”

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Posted 1 year ago

“I have had these boots only a couple of months and used lightly yet they are leaking through the seams despite my using most of a tin of Lowa spray and the Lowa cream treatment. They have started leaking while walking in wet grass (not during rainfall) which is highly disappointing for what I expected to be quality boots at this price”

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Posted 1 year ago

Hi, Thanks for reaching out, but sorry to hear you're unhappy with your boots letting in water. Please do get in touch with our customer services team on enquiries@lowa.co.uk, and they will be more than happy to look into this for you. Thanks, LOWA UK

Posted 1 year ago

“I'm sorry I had to return them. I thought they were a wide fitting shoe, but not as far as I'm concerned, which is a real pity as they looked very comfortable”

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Posted 1 year ago

“I have not yet received the boots!!? I was told they had been delivered they never were and then they disappeared in the DPD depot in Cardiff . I was told on Monday another pair were to de sent but as yet , nothing has arrived..”

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Posted 1 year ago

“I haven't received the item yet！More than a week！”

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Posted 1 year ago

Hi Weixiang, Thanks for your review, but sorry to hear DPD weren't able to deliver the order to you correctly. They sent it back to us and we received it back on the 10th, and re-sent it straight away, this time using Royal Mail. The tracking is showing as it being delivered the next day on the 11th, so I assume you have received the parcel now? Do get in touch with us at orders@lowa.co.uk if there's any further issues Thanks, LOWA UK

Posted 1 year ago

“I have asked numerous times for a VAT Invoice and still not recieved it so very poor”

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Posted 1 year ago

Hi James, Thanks for your order and your review. I can see we did send over the invoice with the VAT breakdown when you emailed about it, but for data protection had to send it to the email address associated with the order, rather than the other email address you mentioned. Hopefully you've been able to access that now. Thanks, LOWA UK

Posted 1 year ago

“Not good! Ordered a size 9 and they came up far to small, which is bizarre because in a walking show I'm always a size 9.”

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Posted 1 year ago

“These are narrower than the Lowa Sirkos GTX model they replaced. Would have thought Lowa would choose a different product name when updating the old model if they were making such changes. Had to return due to fit.”

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Posted 1 year ago

“Bought size 11.5 regular and then 11.5 wide. Tried to exchange them for size 11 wide but an exchange isn't possible so it was refund and then repurchase. During that time my Scarpa vortex xcr GTX turned up, fitted like a glove and haven't been off my feet since (ish). I was dying to want the Lowa but I just couldn't get them to fit. Very tough looking shoes but the scarpa just instantly ticked all the boxes. I was going to keep both scarpa and lowa but when the scarpa came I realised it was pointless.”

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Posted 1 year ago

Lowa is rated 4.7 based on 2,779 reviews