LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.73

4.7 Rating 3,752 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots were ordered on the 15th Feb, with a delivery date of the 19th-23rd. It’s now the 25th and boots still not arrived”

Helpful Report

Posted 3 days ago

Hi Patrick, Thanks for the review, but I think there might have been some confusion here. The Taurus boots from this order were ordered on the 8th Feb, and the tracking shows they were delivered on the 10th. If you haven't done so already, do reach out to the team on orders@lowa.co.uk and they will be able to discuss this further. Thanks, LOWA UK

Posted 3 days ago

“Bought Lowa Tibet GTX. Not waterproof on first 10 mile hike so returned under warranty to be told they passed the waterproof test. In the meantime I bought the Lowa Ranger GTX. Also not waterproof in the toe box. Basically with both models once the leather wets out the goretex liner doesn't work as advertised. I even spent £25 on their show care kit which didn't change a thing.”

Helpful Report

Posted 1 month ago

Hi Paul, Thanks for getting in touch but sorry to hear you were unhappy with the retailers response re. the 2 pairs of boots. Not sure if you picked up the team's email pre-Christmas, but as was mentioned in there, feel free to send the boots back to us and we'll happily test them here for you and we can get to the bottom of what's going on. Any questions, do reach back out to the team on hello@lowa.co.uk Thanks, LOWA UK

Posted 1 month ago

“I returned them, too big.”

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Posted 2 months ago

“My family being hitherto very satisfied users of several Lowa footware products, I unhesitatingly ordered this item off the Lowa website. (It would seem that there are no longer any retail outlets for Lowa in my wider regional area to try products in store.) The shoes were initially tried indoors on carpet, before usuing them on a very short shopping trip, after which it was found that the shoes were rubbing my feet to the extent of being painful and marking the flesh. Prominence had been given in web description to 'EXPERT SIZE RECOMENDATION:Stick to your normal size' - whilst reference to a slimmer fit is relegated to the final sentence of a lengthy 'Specification' paragraph. Direct contact with Lowa by email and telephone met with an apparent indifference to customer 'PR'. It was suggested that greater prominence should be given to this fundamental feature of a 'slim fit'. I am now left with trying to sell or donate these shoes. I am now in the course of purchasing similar shoes of another brand with which I have enjoyed previous very satisfactory comfort and customer support. The following question is positve marking: it would be a case of recommending 'the brand', but with the caveat of my recent negative experience.”

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Posted 2 months ago

“It broke on the first usage. The rubber part just fell of as not enough glue”

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Posted 2 months ago

Hi Jacob, Thanks for the review, but sorry to hear you've had a problem with one of the items on the order. That certainly doesn't sound right, so if you haven't done so already do get in touch with the guys on hello@lowa.co.uk. They will be able to take a look at this in more detail for you and should be able to get things sorted. Thanks, LOWA UK

Posted 2 months ago

“Very poor quality insole. I wear the Lowa gtx which in itself is great quality. The replacement cold weather insole I purchased just isn’t fit for purpose and moved 2 inches to the rear after wearing them for about an hour.”

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Posted 4 months ago

“didnt get the dicount because they didnt fit looking at Hoka”

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Posted 7 months ago

Hi Richard, Thanks for the review, but sorry to read the Renegade's weren't a good fit for you. If you haven't done so already, do reach out to our customer services team on hello@lowa.co.uk and they would be more than happy to take a look and try to help here. Thanks, LOWA UK

Posted 7 months ago

“On paper these are really good boots. However on arrival the boots build quality were very poor. PU overspill under the insoles leaves a large step that is uncomfortable to walk on. Noticed this on multiple pairs. On the left boot I received the boot eyelets were sewn on lopsided so could not lace the boots comfortably. I would not recommend these boots. Passed on feedback to lowa UK and got a refund but not offered a replacement. I also passed on feedback and pictures to Lowa EU but got no response. All very disappointing.”

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Posted 11 months ago

“Bought a pair of boots same size as a previous model ive been wearing. After finding out that they are actually smaller (indoors), I've decided to return them, only to receive a message that they wont accept them back.”

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Posted 1 year ago

“My 3rd pair over 10 years Climbed mountains Inc Kilimanjaro Training General Jeans wear Great 1st and 2nd pair The 3rd pair do not feel comfortable do not fit as 1st and 2nd pair Cost 50% more Very disappointed Not comfortable Cause pins and needles Same size ordered Just not same fit”

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Posted 1 year ago

“Item never arrived. I received a refund and no explanation”

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Posted 1 year ago

Hi Sam, Thanks for getting in touch about this. I've just had a look at what happened here, and it looks like the insoles were returned to us by Royal Mail. Apologies, the speed of the return should have flagged something wasn't quite right here, but it looks like they were processed for a refund on the assumption the insoles were no longer wanted. Thanks, LOWA UK

Posted 1 year ago

“As yet l’ve not received my order.”

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Posted 1 year ago

Hi Albert, Thanks for getting in touch about this and highlighting the insoles haven't been received yet. We'll get the insoles re-sent today, and all being well they should be out for delivery tomorrow. Any issues with the 2nd delivery, just let us know on orders@lowa.co.uk. Thanks, LOWA UK

Posted 1 year ago

“Purchased this boots within 2 days insoles backings parted contacted Lowa sales which while I was walking coast path on Devon Items were needed posted a replacement pair but after 3 weeks walking left boot gore - tex fabric started splitting next to toe joints refunded me in full poor quality made boots not recommended”

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Posted 1 year ago

“The insoles turned up and on at the heels, painfully. I've had to trim them”

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Posted 1 year ago

“Sorry but disappointed in these replacements insoles for my Elba walking shoes. Definitely need more cushioning. I have had great service from my Lowa walking shoes and would definitely buy again.”

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Posted 1 year ago

“I CAN NOT FAULT ORDERING, DELIVERY, RETURNS & SPEED OF REFUND - WOULD GIVE 5 STARS FOR AN EXCELLENT SERVICE & WOULD ORDER FROM THE SITE AGAIN. HOWEVER, THE ORDERED LOWA RENEGADE 'WIDE FIT' BOOTS - NOT SO MUCH. I CANNOT RECOMMEND AS A 'WIDE' FIT BOOT AS ADVERTISED ON WEBSITE. THE FOOTBED WIDTH IN THE RENEGADE FELT NARROWER THAN MY 'REGULAR' WIDTH FIT OLD MEINDL BOOTS. I SHOULD HAVE PAID MORE ATTENTION TO THE REVIEWS CITING THIS PROBLEM. THEREFORE ONE STAR. THE QUALITY OF THE RENEGADE BOOTS WAS EXCELLENT, JUST NOT THE FIT.”

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Posted 2 years ago

“I purchased a pair of Innox Evo GTX mens hiking shoes. Arrived with crease across toe material left hand side and faulty lining at toe region. Returned for refund. Second pair ordered at same time. This time again a crease across left hand toe side (different to previous) and gaping around lace holes on both shoes - the material did not lay flat. Returned for refund. Very disappointing quality control. Very disappointing in view of other reviews. I will not try again. The returns were easy. That was the good part.”

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Posted 2 years ago

“I don't know what's happening, I knew about Lowa as a perfect shoesmakers but my expirience was not good at all. One shoe was excellent another one was poor. Something's wrong with the sole so it hurts and different shape even when you try it. Fortunately that I haven't gone outside first. Sent back”

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Posted 2 years ago

“Hard to rate as the product has yet to arrive! Don't know which parcel company you use, but you might consider changing. When will I receive my order?”

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Posted 2 years ago

Hi James, Sorry to hear your order hasn't arrived yet, that certainly sounds rather odd. Please do reach out to our Customer Services team on orders@lowa.co.uk, and they will be more than happy to look into this for you, and get things sorted asap. Thanks, LOWA UK

Posted 2 years ago

“Love my boots but unfortunately they are a little small so need to send them back. Unfortunately your system does not allow me to simply get an exchange pair and I have to get a refund and then source my next pair from another outlet after you have refunded me for my purchase at the Gamefair 2023. I am incredibly busy with work at the moment so haven’t been able to do this. If I had know this was the case I wouldn’t have purchased at the Gamefair as I could not try on the exact pair I wished they had none available to try so had to try on another type of boot but unfortunately the size didn’t match. I love my Lowa hunter boots and had hoped my new ranger boots would be perfect for lighter use. Now considering very seriously not to bother at all with them because you cannot make a simple exchange from a 9 to a 9 1/2 from stock. Disappointed to say the least!!!”

Helpful Report

Posted 2 years ago

Hi Kevin, Thanks for your review, but sorry to hear about the confusion here. We do understand it can be tricky to get the size right first time, and it's why we include a free returns label with a pair of boots, so you can easily return them to us for a refund, if the size or fit isn't quite right. Normally the refund is processed within 24hrs of the boots arriving back with us. It's certainly not the case of needing to go and purchase a pair of boots from another outlet though, so apologies for the misunderstanding there - it should simply just be a case of placing a new order through the website, for the correct size. Thanks, LOWA UK

Posted 2 years ago

LOWA UK is rated 4.7 based on 3,752 reviews