LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.73

4.7 Rating 3,737 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowa was always my 'go to' supplier for wide hiking boots for years prior to the 'EVO' development. Sadly the wide Renegade Evo GTX Mid W (Wide) boots are now far too narrow and tight for my feet, why oh why change something that didn't need fixing. I now unfortunatley have to look else where for my hiking boots - unless Lowa bring back the orginal pre Evo boot. The return process was easy and the refund seamless.”

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Posted 2 days ago

“These boos came recommended and LOWA the company seem great, speedy delivery etc but my renegades hurt the soles of my feet”

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Posted 4 days ago

“The boots arrived in a non-original white box. They look refurbished, not new. I honestly didn't expect this from the store LOWA, maybe if i buying from eBay. They are comfortable , but the description does not say that they are used or do not have the original packaging.”

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Posted 1 week ago

“New pair of Lowa Taurus Boots caused a blistered heel”

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Posted 2 weeks ago

“This is my second pair of Lowa boots. I was not expecting to experience painful achilles tendon problems, on my left leg. This is quite severe, and am not able to walk properly in any footwear. Taurus do seem somewhat narrow, but suspect the problem to be heel support related.”

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Posted 3 weeks ago

“Upset that I couldn't get blue ones to match the existing ones in my shoes”

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Posted 1 month ago

“The shoes I ordered were undoubtedly of great quality, however the wide fit was not particularly wide, so I had to return them - which was very easy to do.”

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Posted 4 months ago

“Really comfortable boots but they wear out too quickly. Don’t last me a full year and lose their waterproofness within months. However Lowa have been prepared to issue me with a replacement pair with no trouble”

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Posted 6 months ago

“I ordered a pair of walking shoes, they were delivered promptly, and I liked them but they were too small. I returned them a week ago and I am still waiting for a refund.”

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Posted 6 months ago

Hi Christine, Thanks for the review, but sorry to read the shoes weren't quite the right fit for you. If you haven't done so already, do reach out to the customer team on hello@lowa.co.uk, who will be able to take a look into the refund in more detail for you. Thanks, LOWA UK

Posted 6 months ago

“I like them but they seem slightly tighter than the ones I bought off you a few years ago (same size). Also, the previous version had a better tongue, with material connecting it at the sides. Nice, but I preferred my old pair.”

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Posted 6 months ago

“They fit a bit small sadly but I’d worn them too much to return them and a size up would be too big. As a result, after a couple of hours in them you really feel it against the end of your toes. Sad as they’re great boots otherwise and usually do the job”

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Posted 7 months ago

“The service Lowa provide was second to none! I ordered the insoles for my mountain lowa boots, which unfortunately are not comfortable and feel like there is no cushioning in them and make my feet ache - I have emailed, awaiting a response”

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Posted 7 months ago

“Excellent service, however the boots did not meet my expectations in terms of fit as I already own a pair of the Santiago boot. The Randir GTX was too tight.”

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Posted 8 months ago

“I bought replacement insoles for my Renegade boots. Unfortunately they are not the same as the ones currently in the boots. There is no foam layer and they feel considerably less padded. Very disappointed. Their boots, however, are great.”

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Posted 8 months ago

“Gutted! These boots tick every box except wide fit. Wish one of these companies would deliver on this for us wide fit people.”

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Posted 9 months ago

“They haven't arrived yet! Bit premature with your request!”

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Posted 9 months ago

“Comfortable walking boot, insoles could be better, top layer of insole has peeled off, don’t know how long they’ll last!!”

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Posted 10 months ago

Hi, Thanks for your review! If you haven't done so already, please do reach out to the customer services team on hello@lowa.co.uk and they'll be able to take a look at what's happened to the insoles in more detail for you. Thanks, LOWA UK

Posted 10 months ago

“Super walking performance. But I was asked if I am wearing safety working shoes. I am a bit disappointed about the looks… quite chunky and not old fashioned. But maybe that’s the intention in the first place.”

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Posted 11 months ago

“I had to replace my absolute favouritr boots after they gave up the ghost - in fairness, following almost 10 years of use. These are supposed to be the same model but are not rrmotely the same quality. The materials are lighter ehich may or may not be an issue as technology has evolved, but the boots are most certainly less comfortable. The lip on the back of the heel used to be leather and now is a scratchy synthetic material that gave me blisters on the back of my heel on a trip to the supermarket - about 200 metres! Sadly there seems to be a downgrade in quality overall. I am glad I got this with a good discount. I would still consider a Lowa because the previous boots have served me so well but I would definitely not buy this model again or any other boots without trying them on as sadly I don't think you can blindly rely on the quality of the brand like it used to be possible before.”

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Posted 11 months ago

“The shoes were too narrow for my rather wide feet - so I had to return them. Lovely and light, though.”

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Posted 1 year ago

LOWA UK is rated 4.7 based on 3,737 reviews