Lowa Reviews

Name: Lowa
Rating: 4.73

4.7 Rating 3,441 Reviews

93 %

of reviewers recommend Lowa

4.7

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really comfortable boots but they wear out too quickly. Don’t last me a full year and lose their waterproofness within months. However Lowa have been prepared to issue me with a replacement pair with no trouble”

Helpful Report

Posted 1 week ago

“I ordered a pair of walking shoes, they were delivered promptly, and I liked them but they were too small. I returned them a week ago and I am still waiting for a refund.”

Helpful Report

Posted 2 weeks ago

Hi Christine, Thanks for the review, but sorry to read the shoes weren't quite the right fit for you. If you haven't done so already, do reach out to the customer team on hello@lowa.co.uk, who will be able to take a look into the refund in more detail for you. Thanks, LOWA UK

Posted 2 weeks ago

“I like them but they seem slightly tighter than the ones I bought off you a few years ago (same size). Also, the previous version had a better tongue, with material connecting it at the sides. Nice, but I preferred my old pair.”

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Posted 1 month ago

“They fit a bit small sadly but I’d worn them too much to return them and a size up would be too big. As a result, after a couple of hours in them you really feel it against the end of your toes. Sad as they’re great boots otherwise and usually do the job”

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Posted 1 month ago

“The service Lowa provide was second to none! I ordered the insoles for my mountain lowa boots, which unfortunately are not comfortable and feel like there is no cushioning in them and make my feet ache - I have emailed, awaiting a response”

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Posted 2 months ago

“Excellent service, however the boots did not meet my expectations in terms of fit as I already own a pair of the Santiago boot. The Randir GTX was too tight.”

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Posted 2 months ago

“I bought replacement insoles for my Renegade boots. Unfortunately they are not the same as the ones currently in the boots. There is no foam layer and they feel considerably less padded. Very disappointed. Their boots, however, are great.”

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Posted 3 months ago

“Gutted! These boots tick every box except wide fit. Wish one of these companies would deliver on this for us wide fit people.”

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Posted 3 months ago

“They haven't arrived yet! Bit premature with your request!”

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Posted 3 months ago

“Comfortable walking boot, insoles could be better, top layer of insole has peeled off, don’t know how long they’ll last!!”

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Posted 4 months ago

Hi, Thanks for your review! If you haven't done so already, please do reach out to the customer services team on hello@lowa.co.uk and they'll be able to take a look at what's happened to the insoles in more detail for you. Thanks, LOWA UK

Posted 4 months ago

“Super walking performance. But I was asked if I am wearing safety working shoes. I am a bit disappointed about the looks… quite chunky and not old fashioned. But maybe that’s the intention in the first place.”

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Posted 5 months ago

“I had to replace my absolute favouritr boots after they gave up the ghost - in fairness, following almost 10 years of use. These are supposed to be the same model but are not rrmotely the same quality. The materials are lighter ehich may or may not be an issue as technology has evolved, but the boots are most certainly less comfortable. The lip on the back of the heel used to be leather and now is a scratchy synthetic material that gave me blisters on the back of my heel on a trip to the supermarket - about 200 metres! Sadly there seems to be a downgrade in quality overall. I am glad I got this with a good discount. I would still consider a Lowa because the previous boots have served me so well but I would definitely not buy this model again or any other boots without trying them on as sadly I don't think you can blindly rely on the quality of the brand like it used to be possible before.”

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Posted 5 months ago

“The shoes were too narrow for my rather wide feet - so I had to return them. Lovely and light, though.”

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Posted 6 months ago

“Boots arrived promptly, Boots seem very good. Had two pairs and sent one back but still not recieved a refund yet but only sent a week ago. Return process very easy. But both the 11.5 size and the 12 size were identical. Fit seemed the same, so checked length, both the same, checked width and circumference at first eyelet and insoles all the same size.”

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Posted 6 months ago

“I haven’t worn them yet”

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Posted 7 months ago

“Boots look and feel fine, and fit to size. They disappoint by not keeping my feet warm around the toes and the insole keeps riding up - now glued in place. Did not expect this, given the cost.”

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Posted 7 months ago

“I really love my LOWA Renegade boots, and I have cleaned and applied the corrects products to keep them supple and water resistant. But after 2 years the heels needed repair (ok this could be repaired via LSR as recommended) and water leakage was occurring through the sole, this resulted in them being unrepairable. Is it not possible for such well made boots to last longer than this? Communications with LOWA as a company has been excellent however.”

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Posted 9 months ago

“My wife and I have been Lowa customers for over ten years and have been astonished at how comfortable the boots have been even from new. However, the Gortex lining is not very durable and within a year they are letting water in so, not so good in this area.”

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Posted 9 months ago

“Nothing wrong with the products,but the dpd courier decided to leave my order at a post office 3 miles away on a sunny oct afternoon@2.pm with no warning/advance warning rather than deliver to my address as promised.And to add insult to injury,sent me a message 'sorry we missed you'!”

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Posted 9 months ago

“Really pleased with the speed of delivery, the quality of the boots and ease of return. They would have been absolutely perfect if they’d been the right size. I usually take a UK 7.5 so ordered an 8, but although potentially comfortable, they were a very small 8 (compared to a similar manufacturer) and sadly, too small. No space for my walking socks and toes touching the end! The 8.5s were out of stock so sadly, no new boots of me. Recommendi sizing up a whole size.”

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Posted 9 months ago

Lowa is rated 4.7 based on 3,441 reviews