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Lowa Reviews

4.7 Rating 3,369 Reviews
93 %
of reviewers recommend Lowa
4.7
Based on 3,369 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Lowa 5 star review on 15th April 2025
Rita T
Lowa 5 star review on 6th February 2021
Susan R
Lowa 5 star review on 5th February 2021
Mark J
Lowa 5 star review on 5th February 2021
Mark J
Lowa 5 star review on 1st February 2021
Lee C
Lowa 5 star review on 25th January 2021
Guy C
Lowa 5 star review on 12th January 2021
Julie M
8
Anonymous
Anonymous  // 01/01/2019
Laces too short,
Helpful Report
Posted 7 years ago
wore a brand new pair of gtx pro for 2 days and the vulcanising came loose. shop refused to give a full refund and said all they could do was to send them for repair......that is almost 3 weeks ago....
Helpful Report
Posted 7 years ago
Your choice of carrier. I worked in logistics until I retired and UPS were by far the worst and most unreliable of the lot.
Helpful Report
Posted 7 years ago
Well done Lowa . So I thought , the boots they sent me did not even match . One was black and the other was dark brown , then they said there were no more available in the whole of England and not readily available from Europe . So I will not be buying from Lowa from now on .
Helpful Report
Posted 7 years ago
Boots ordered online from Lowa website. TKC Sales Ltd, the Lowa distributor in UK dispatched the boots but for some reason changed the delivery address from my home address as stated on the order! I discovered this after considerable hassle and time phoning the Royal Mail and then TKC. I have paid for the boots and received nothing.
Helpful Report
Posted 8 years ago
We're very sorry to hear of your experience. Unfortunately the address you provided was not recognised by Royal Mail's records and this led to confusion around where to deliver your order. We hope that having quickly remedied this, you're now pleased with your purchase.
Posted 8 years ago
Lowa is rated 4.7 based on 3,369 reviews