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Lowa Reviews

4.7 Rating 3,536 Reviews
93 %
of reviewers recommend Lowa
4.7
Based on 3,536 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Lowa 5 star review on 12th September 2025
Adam G
Lowa 5 star review on 12th September 2025
Adam G
Lowa 5 star review on 1st September 2025
Anonymous
Lowa 5 star review on 15th April 2025
Rita T
Lowa 5 star review on 6th February 2021
Susan R
Lowa 5 star review on 5th February 2021
Mark J
Lowa 5 star review on 5th February 2021
Mark J
11
Anonymous
Anonymous  // 01/01/2019
I brought a pair of lowa Renegade GTX mid just over a year ago i got them as i thought Lowa was a good company ( very wrong ) i wore them everyday walking on the road and fields and never went near a mountain and with in a year if it rains or the grass is wet i get wet feet, i sent them back to were i got them from and now lowa with there so say 2 year warranty are not interested so i might as well put the boots in the bin they are the worst boots i have ever had. so if you are are thinking of buying a new pair of boots from Lowa don't waste your money find a more professional company who make better boots and knows how to look after there customers as Lowa don't.
Helpful Report
Posted 7 years ago
Ordered a product from their website that later turned out not to exist and it was only luck I happened to spot that they intended to send me an alternative pair of shoes many sizes too big that would've needed to be sent straight back.
Helpful Report
Posted 7 years ago
Unfortunately you ordered a discontinued model from the sale page which is only available in size uk14, After we received your email querying the order we cancelled and refunded your order. Kind Regards LOWA UK
Posted 7 years ago
Laces too short,
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Posted 7 years ago
wore a brand new pair of gtx pro for 2 days and the vulcanising came loose. shop refused to give a full refund and said all they could do was to send them for repair......that is almost 3 weeks ago....
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Posted 7 years ago
Your choice of carrier. I worked in logistics until I retired and UPS were by far the worst and most unreliable of the lot.
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Posted 7 years ago
Well done Lowa . So I thought , the boots they sent me did not even match . One was black and the other was dark brown , then they said there were no more available in the whole of England and not readily available from Europe . So I will not be buying from Lowa from now on .
Helpful Report
Posted 8 years ago
Boots ordered online from Lowa website. TKC Sales Ltd, the Lowa distributor in UK dispatched the boots but for some reason changed the delivery address from my home address as stated on the order! I discovered this after considerable hassle and time phoning the Royal Mail and then TKC. I have paid for the boots and received nothing.
Helpful Report
Posted 8 years ago
We're very sorry to hear of your experience. Unfortunately the address you provided was not recognised by Royal Mail's records and this led to confusion around where to deliver your order. We hope that having quickly remedied this, you're now pleased with your purchase.
Posted 8 years ago
Lowa is rated 4.7 based on 3,536 reviews