Love my boots but unfortunately they are a little small so need to send them back. Unfortunately your system does not allow me to simply get an exchange pair and I have to get a refund and then source my next pair from another outlet after you have refunded me for my purchase at the Gamefair 2023. I am incredibly busy with work at the moment so haven’t been able to do this. If I had know this was the case I wouldn’t have purchased at the Gamefair as I could not try on the exact pair I wished they had none available to try so had to try on another type of boot but unfortunately the size didn’t match. I love my Lowa hunter boots and had hoped my new ranger boots would be perfect for lighter use. Now considering very seriously not to bother at all with them because you cannot make a simple exchange from a 9 to a 9 1/2 from stock. Disappointed to say the least!!!