Lowa Reviews

Name: Lowa
Rating: 4.73

4.7 Rating 3,440 Reviews

93 %

of reviewers recommend Lowa

4.7

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My old pair of Lowa boots lasted me 10 years. With the new pair, however, after less than 2 years, the sole separated from the leather leaving a sizable tear. I wrote to the customer service of Lowa UK and, even if the boots were not in warranty anymore, they sent me a new pair free of charge! Very nice.”

Helpful Report

Posted 3 years ago

“Very quick delivery and excellent service”

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Posted 3 years ago

“Perfectly fitting boot. You feel supported, but at the same time exceptional comfort. Preferred online and arrived next day - excellent.”

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Posted 3 years ago

“I have found the customer service from Lowa UK, to be amazing. I can honestly say I have never had better customer care. I telephoned and spoke to a member of staff for advice on the sizing for Lowa walking boots and the fit, as in whether they come up wide or small compared to other boots. The advice was brilliant and staff were incredibly polite and knowledgable. I ordered a pair of the Renegade boots and received them the next day. Unfortunately they weren’t a great fit, so I telephoned again and the staff recommended the next size up rather than a wider fit. So I ordered another pair but larger. I returned first pair of boots via the free returns and received updates and a refund two days later and the new pair arrived the same day. The new pair fit perfectly thank you. I highly recommend the boots and Lowa UK and will definitely be using them again in the future.”

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Posted 3 years ago

“I am on my third pair of Lowa Renegades. They are instantly comfortable, offer a wide-fitting option, and are long-lasting. They are relatively expensive but worth the premium. The delivery process could have been better tracked.”

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Posted 3 years ago

“Excellent shoes”

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Posted 3 years ago

“Very quick service from the web store. Amazing boots. These are my second pair… Took forever to wear through the soles on my first pair, but the rest of the boot was perfect. This time I bought boots with replaceable soles. I’ll be surprised if these die before I do!”

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Posted 3 years ago

“Arrived promptly and are a perfect replacement.”

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Posted 3 years ago

“Great company fast shipping”

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Posted 3 years ago

“Great comfortable & durable products but very difficult to get wide fitting boots in my size (11).”

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Posted 3 years ago

“Seems like a good quality walking shoe but, far too tight and had to be returned.”

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Posted 3 years ago

“Great customer service - fast and prompt delivery. Definitely recommended.”

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Posted 3 years ago

“Great shoes, especially in a wide fit, good to see a company that also does larger sizes. Well made and surprisingly light.”

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Posted 3 years ago

“I will be returning the shoes. One fits perfectly one rubs against my big toe. Oddly on my smallest foot”

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Posted 3 years ago

“Brilliant Boots! Very comfortable even after walking for hours unlike cheaper boots you would be blistering. I used Lowas in the military for years and they have never let me down.”

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Posted 3 years ago

“Excellent service and products.”

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Posted 3 years ago

“All good, quick and efficient delivery”

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Posted 3 years ago

“Fast delivery, happy customer.”

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Posted 3 years ago

“Great boots. Exactly what I was looking For.”

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Posted 3 years ago

“Lovely narrow boots!”

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Posted 3 years ago

Lowa is rated 4.7 based on 3,440 reviews