LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.74

4.7 Rating 3,580 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful easy to find material and well-mannered employees really like them”

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Posted 6 years ago

“The boots are comfortable. It is a relief to find boots that fit my wide feet.”

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Posted 6 years ago

“Bought the Renegade 30th anniversary boot in blue, seem really nice, not worn them often but appear well-made, they are very lightweight for boots, decent styling, comfortable and sturdy, would recommend, recently bought new insoles and the order was delivered really quickly and the product is up to standard for a decent price, big-up Lowa, Peace”

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Posted 6 years ago

“I ordered new Renegade GTX shoes for my wife online as a birthday present. We already both have Renegade walking boots, with which we are entirely satisfied. I made an error on the order form and was contacted immediately to correct the mistake. The shoes were delivered quickly and I'm told that they are a great fit - they certainly look great. I recommend Lowa as the place to go for your walking boot and shoe needs”

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Posted 6 years ago

“Fast efficient service and comfy boots exactly as pictured and described on website - excellent!”

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Posted 6 years ago

“Ordered a few things. Some of the items were not in stock so asked for a refund. No refund given to date and no communication. Very poor service.”

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Posted 6 years ago

Hi Paul, we contacted you after your previous review to advise that UPS had misplaced the delivery. We are now out stock of 1 of the items you ordered, we offered to resend the brush and refund the water stop or a full refund. We have processed the full refund you asked for. Kind Regards LOWA UK

Posted 6 years ago

“Living in North of Scotland I have to rely on mail order - not the best way to buy boots. My order was dispatched quickly and I was kept informed of delivery. Unfortunately the boots did not fit but return could not have simpler. Just put back in box, use the same plastic packaging and stick on the self addressed prepaid label.”

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Posted 6 years ago

“Excellent service.Shoes feel strong and comfortable.I've bought Lowa shoes before and purchased some again for this reason.”

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Posted 6 years ago

“Easy ordering, all automatic with real people behind it when you make a mistake or need help. My boots were a little small and I needed to exchange them. The return process was free and the only way it could possibly have been simpler would have been for someone to collect, which is clearly way too much to ask.”

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Posted 6 years ago

“No communication and still waiting on delivery”

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Posted 6 years ago

“Always excellent quality and workmanship. I’ve had 2 pairs of Lowa boots already.”

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Posted 6 years ago

“I ordered exactly the same shoe as I had ordered previousy - several years ago now - but received a shoe which felt tighter around the toe box than previiously, although it looked identical. I have therefore returned it. Delivery was remarkably swift and the returns procedure faultless.I will now re-order a different model for a wider foot... and hope it will be a success. All Lowa shoes are wonderful quality and very comfortable. This is the fourth pair I am ordering.”

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Posted 6 years ago

“excellent shoes have bought these slovenian made shoes on multiple previous occasions the best out there. High quality soles and uppers, better still they come in half sizes.”

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Posted 6 years ago

“Fabulous service. The boots arrived very quickly and conveniently. Thank you.”

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Posted 6 years ago

“Laces are great colour and cost and delivery time perfect”

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Posted 6 years ago

“Have had Lowa hiking boots before and I love them. This San Luis GTS are just as good. I am loving them”

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Posted 6 years ago

“The boots arrived as advised. The quality and comfort are excellent. These are the second pair I have purchased. The first pair lasted at least 15 years so I would say very good value for money.”

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Posted 6 years ago

“My first pair of Lowa boots, the sole disintergrated, told that they where very old and that's what happens, Lowa offered me 20% off a new pair? Tried a different make, but not as comfortable, so have bought another pair, and hope I don't live too long! They are a very good walking boot, but not as eco friendly as their adverts would have you believe.”

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Posted 6 years ago

“The wrong items dispatched in a box which had the correct label on them. Looks like the items had been sent to a few people before”

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Posted 6 years ago

Hi Neil, We are sorry to hear there has been an problem with your order. I have checked the stock transactions and this was the 1st order placed for these shoes, they have arrived from the suppler with the size uk8 in the uk9 box. We have issued a refund for the returned shoes. Kind Regards LOWA UK

Posted 6 years ago

“Good laces / please stock grey though!”

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Posted 6 years ago

LOWA UK is rated 4.7 based on 3,580 reviews