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Logs Online Reviews

4.7 Rating 1,663 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,663 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 14th May 2024

Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

45

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service”

Hi Peter, Thank you for your kind review. We are very pleased to hear you are happy with our service :) Thank you for shopping with us and we hope you enjoy using our products. Kind Regards, Logs Online Team

“Great logs at a good price. Really happy with the burn rate and the quality of the delivery. Communication could have been a bit better regarding the delivery schedule but was workable.”

Hi Gerald, Thank you for your review, we appreciate it. We are so sorry to hear about the lack of communication you received in regards to your delivery schedule. We will be sure to take note of this feedback for future orders. Thank you so much for your custom and we hope you enjoy using our products. Kind Regards, Logs Online Team

“The worst place to buy logs The worst place to buy logs or any other materials, ordered twice from this place and twice my order was changed to something day before the delivery, as I run a wood oven pizzeria I had no other option but to accept what they proposed to me. First order they blow it off, I thought let me give them another try yet again they changed my initial chosen logs to something which was wet and much less in quantity then as I was in need to the fuel I had to accept it as it was during weekend. I don’t write reviews and try to not cause a business to suffer for any small inconvenience but these guys robed me of my hard earned money, give them a go if you really want to have a bad time.”

Hi, We are so sorry to hear this and for the inconvenience this has caused you. As mentioned in our email we sent to you, we had recently been experiencing delays with our suppliers meaning we unfortunately had to change your order from being delivered in nets to boxes. We can only apologise for this and the delay you had experienced. If there is ever any issues with the logs, we are always more than happy to resolve this for you. We have since reached out to you in regards to this issue and if there anything we can do to help fix this. Please let us know. Once again, we apologise for this inconvenience. Kind Regards, Logs Online Team

“Great logs. Delivered when requested.”

Hi Lesley, This is great to hear! Thank you so much for shopping with us :) Logs Online Team

“Excellent product and speedy delivery.”

Hi, Thank you for your kind review. We hope you enjoy our products and thank you for shopping with Logs Online! Logs Online Team

“Good quality wood at an ok price, often iut of stock even if website says its in stock, so so communication and poor update of account section if website But a regular purchase”

Hi Simon, Thank you for your review. Unfortunately we had recently experienced a system error in regards to our stock online that has since been fixed and can only apologise about this. We hope you enjoy using our products and cannot thank you enough for your custom. We will pass this feedback on in the meantime and if you ever experience any future issues please do let us know, we'll be more than happy to help :) Kind Regards, Logs Online Team

“Disappointed this time. Have used Logs Online a few times in the past and have been very happy, but the quality of our last order was not great. Some mahoosive logs that are too big for our wood burner and a lot of scraps that are little more than kindling. Did report to customer services who replied to say they'd look into it - nothing further though. May look elsewhere next time”

Hi Andre, Thank you for your feedback. We are so sorry to hear this. After searching through your order email we have found that your reply ended up in our spam and can only apologise for this. If there is anything else you need please get in contact with us and we will be more than happy to help. We apologise for any inconvenience this may have caused you. Kind Regards, Logs Online Team

“Really pleased with the company. Excellent quality . Easy to order and delivered and placed exactly where we wanted the logs.”

Hi Leigh, Thank you for such a kind review. We are so pleased to hear this and can't thank you enough for shopping with us! Enjoy!! :) Logs Online Team

“excellent ,excellent excellent service”

Hi Jane, Thank you so much for your kind review, we really appreciate it. We hope you enjoy using our products and thank you so much for shopping with us :) Kind Regards, Logs Online Team

“Great logs straight to my door and good slow burners too.”

Hi Marcus, Thank you so much for your review. We are so happy to hear this :) Thank you for shopping with us. Enjoy! Logs Online Team

“Excellent service. Quick to resolve any minor issue. Good quality logs. Would recommend.”

Hi Rich, Thank you for your kind review, we appreciate it. We are so pleased to hear this! Thank you so much for shopping with us and we hope you enjoy using our products :) Logs Online Team

“Once again faultless services.”

Hi Margaret, Thank you so much for your review. We are so pleased to hear this. Thank you for shopping with us :) Kind Regards, Logs Online Team

“quality items, reasonably priced, fast delivery”

Hi, Thank you for your kind review. We appreciate your custom so thank YOU for shopping with us :) Enjoy!! Logs Online Team

“We ordered 80 bags of compost which, it turns out, is very good quality. Ordering was simple and LogsOnline communicated with us throughout, delivery was on time and efficiently handled. Absolutely delighted with the service. Foundry Fields Allotments”

Hi, Thank you so much for such a kind review, we really appreciate it. We are so pleased to hear this. Thank you for shopping with us :) Enjoy! Logs Online Team

“Good quality wood, delivered on time. Excellent”

Hi Mike, Thank you for your kind review. We hope you enjoy using our products :) Logs Online Team

“Great I booked delivery 3 weeks before needed and arrived on time”

Hi Nigel, Thank you so much for your kind review. That's great to hear. We hope you enjoy using our products and thank you for shopping with us :) Kind Regards, Logs Online

“Good delivery service for great quality logs. Not cheap, but quality doesn’t come cheap. Tried others, but always come back to logs online.”

Hi Kevin, Thank you so much for your kind review we really appreciate it. Our Logs really are the best quality! You certainly get what you pay for :) Thank you for shopping with us and enjoy using our logs!! Logs Online Team

“Great product quick delivery”

Hi Helen, Thank you for your kind review. We are so pleased to hear this! We hope you enjoy using our products and thank you for shopping with us. Enjoy! Logs Online Team

“Logs Online have their trousers on the right way.”

Hi John, Thanks for your review. We sure do! :) Thank you!! Logs Online Team

“I have had logs delivered from you several times before ( X 3 500kg Crates) and was very satisfied but this time I was very disappointed as least 50% were not ready to burn and 10 days later still not ready to burn alot of moisture in them!! Will be reluctant to buy more!!”

Hi, We are so sorry to hear this. We have unfortunately had some issues with a batch from a certain supplier. We completely understand your disappointment in these logs. We are wanting to rectify this for you. We will send you over an email with what we can do to help. Once again, we are so sorry for any inconvenience this may have caused. Kind Regards, Logs Online Team

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Logs Online is rated 4.7 based on 1,663 reviews