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Logs Online Reviews

4.7 Rating 1,661 Reviews
94 %
of reviewers recommend Logs Online
Company Reviews Product Reviews
683
 Metrics Info
4.7
Based on 1,661 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martin A
Verified Buyer
“Good selection of wood easy to order delivered as said very pleased”
Helpful Report
Anonymous
Verified Buyer
“Delivery of Birch logs was delayed 1 day due to lorry being held up in traffic, but Pallet company made contact in good time and delivered first thing the next morning as promised.”
Helpful Report
Anonymous
Verified Buyer
“Excellent logs and fantastic easy delivery. Will definitely be using again.”
Helpful Report
Anonymous
Verified Buyer
“Top notch service all round....cheers 👍😁”
Helpful Report
Kevin R
Verified Buyer
“Logsonline service was fine with good communication. Delivery was requested for 7/8 but no communication from delivery company. Delivery occurred on 8/8, fortunately we were in. With large crates, delivery communication is essential. On the plus side delivery driver was very accommodating regarding crate placement. Will use again.”
Helpful Report
Sheena W
Verified Buyer
“I ordered Jumbo XL 1.8rm Crate Kiln Dried Birch Logs at a cost of £429.99 on the 17th July 23 estimated delivery 24th July. On the 19th July I had an e-mail saying the logs would be delivered the following week. The order did not come, after many on-line 'chats' and e-mails, until the 8th August. The hold up, apparently, was slow Customs clearance - these logs are, therefore, imported. I cannot order from this site again as I live in the countryside and have to be assured that when I order I will get my order within a week especially if bad weather is forecast. So Logs Online you do not have a happy customer and I will not be dealing with you again unless you can vastly improve your delivery times.”
Helpful Report
Angelo G
Verified Buyer
“Logs seems to be very good but delivery very bad. Lost a day of work and they didn’t delivered on that day”
Helpful Report
Paul C
Verified Buyer
“Good dry logs (a small % are slightly larger than I would have liked) and a good price for such a big load (X-Large crate). Delivery was excellent and trolled to exactly where I wanted them, down the drive by the garage - I had expected just a roadside delivery. Thank you.”
Helpful Report
Graham
Verified Buyer
“Long burning and cosy”
Helpful Report
P
Verified Buyer
“Logs turned up quickly, labeled incorrectly as kindling but after explanation this was OK. Should have been 4kg only received 3.3kg still awaiting remaining items.”
Helpful Report
Gareth
Verified Buyer
“Quick delivery and an even quicker response to my query!”
Helpful Report
Alison
Verified Buyer
“Excellent fast service on Weber Briquttes and great price!”
Helpful Report
Anonymous
Verified Buyer
“Quality wood delivered in a timely manner”
Helpful Report
Loraine R
Verified Buyer
“The quality of these logs is exceptional, with each one perfectly dried and ready to use. The delivery driver was very helpful also.”
Helpful Report
John C
Verified Buyer
“I recently had the pleasure of experiencing Logs Online's kiln dried logs, and I must say, they have set a new standard of excellence in firewood! I am beyond impressed with the quality and performance of these logs. From the moment I received my order, it was evident that Logs Online takes great pride in delivering top-notch products. The logs were expertly packaged, ensuring they arrived in perfect condition. The attention to detail and care in handling their kiln dried logs was truly commendable. Upon using the logs, I was blown away by their exceptional performance. The consistent and uniform drying process made ignition effortless. Lighting the logs was a breeze, and they quickly produced a robust flame, radiating a generous amount of heat. I was amazed at how efficiently they burned, providing a long-lasting and cozy fire that surpassed my expectations. What truly sets Logs Online kiln dried logs apart is their remarkable cleanliness. The logs produced minimal smoke and virtually no sparks, allowing me to enjoy the fire without worrying about unwanted fumes or hazards. This clean burn not only created a safer environment but also enhanced the overall ambiance of my outdoor gatherings. I also want to applaud Logs Online for their commitment to sustainability. Knowing that their kiln dried logs are sourced responsibly and produced with a focus on environmental preservation gave me peace of mind. It's reassuring to support a company that shares my values and prioritizes eco-friendly practices. Overall, I wholeheartedly recommend Logs Online kiln dried logs to anyone in search of premium firewood. Their unwavering dedication to quality, outstanding performance, and eco-conscious approach make them the go-to choice for all fire enthusiasts. Whether for heating, cooking, or creating a cozy atmosphere, Logs Online kiln dried logs have exceeded my expectations in every way. Thank you for providing such an exceptional product!”
Helpful Report
Anonymous
Verified Buyer
“Excellent customer service and reliable delivery.”
Helpful Report
Hi, Thank you so much for your kind review. We hope you enjoy using our products and thank you for shopping with Logs Online! Regards, Logs Online Team
Ian O
Verified Buyer
“First time used, Great customer service, great product, great price, on time delivery, logs on line are my go to for wood pellets. Thank you.”
Helpful Report
Hi Ian, Thank you so much for such a kind review, we really appreciate it. We are so pleased to hear this! :) We hope you enjoy our products and thank you so much for shopping with Logs Online. Logs Online Team
Anonymous
Verified Buyer
“Overall delivery was good.”
Helpful Report
Hi, Thank you for your review. We are so happy to hear you had a positive delivery experience :) Thank you so much for your custom. Enjoy! Logs Online Team
Peter
Verified Buyer
“Very efficient service”
Helpful Report
Hi Peter, Thank you for your kind review. We are very pleased to hear you are happy with our service :) Thank you for shopping with us and we hope you enjoy using our products. Kind Regards, Logs Online Team
Gerard S
Verified Buyer
“Great logs at a good price. Really happy with the burn rate and the quality of the delivery. Communication could have been a bit better regarding the delivery schedule but was workable.”
Helpful Report
Hi Gerald, Thank you for your review, we appreciate it. We are so sorry to hear about the lack of communication you received in regards to your delivery schedule. We will be sure to take note of this feedback for future orders. Thank you so much for your custom and we hope you enjoy using our products. Kind Regards, Logs Online Team
Logs Online is rated 4.7 based on 1,661 reviews
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