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Logs Online Reviews

4.7 Rating 1,945 Reviews
94 %
of reviewers recommend Logs Online
4.7
Based on 1,945 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025
Sheila
Logs Online 5 star review on 22nd October 2024
Alex M
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 29th September 2024
Christopher
Logs Online 5 star review on 14th May 2024
Julian
Logs Online 5 star review on 25th October 2023
Orlando C
50
Anonymous
Anonymous  // 01/01/2019
Highly recommended! Super fast delivery with comms all around. A great quality logs! Thanks
Helpful Report
Really helpful, product as described
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Great logs at a good price with fast delivery and friendly online help. We got a pallet of mixed hardwood to try them out plus a fire starting/kindling bundle and very impressed with the loglites. Definitely going for another bundle and a pallet of oak.
Logs Online 5 star review on 22nd October 2021
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Good quality and always helpful delivery drivers
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Very Happy with LogsOnline service, Easy website to navigate, reasonable price and delivered on time. Thank you. Will use again.
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Efficient and good communication. I have used Logs Online before and will use them again.
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Quick delivery, excellent products.
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excellent service from logs on line when we had an issue with delivery [not their doing ]
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Good dry logs, delivered in a bulk bag with plastic covering. Delivered on time, helpful delivery driver.
Logs Online 5 star review on 20th October 2021
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Absolutely amazing service. I drove them completely mad with the problems of getting the logs to my store - which is at then end of a long gravel drive. They were patient and helpful and polite. Highly recommended,
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Delivered good wood at the time I chose with no fuzz.
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Beech log quality very good, a few are a bit overlength, delivery on time and customer support effective.
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Quality of wood is fantastic. Delivery was late. Communication. With company was average. Delivery was poor. Dumped it on side walk of road. Delivery driver rude.
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Arrive on time in good condition
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Delighted with the logs and the delivery man unloaded the logs off pallet and left in garden, despite telling me that’s not normally done and that they leave pallet in driveway. Might be best to let potential customers know this
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Great service.Good quality product. Very quick delivery
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Seamless ordering and arrived on time with driver giving advance call, which was very helpful.
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Everything went smoothly but may not be able to order from them again. Apparently my road is to narrow for their vehicles. A shame
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Brilliant service. Quick, friendly and helpful delivery. The logs were spot on and burn really well. I have just found my new long term log supplier. Will be ordering again when I get through this last lot. I have already recommended the company to friends.
Helpful Report
Second time used (Last used 12 months ago). Good product when it eventually arrives, well packaged and secure. Website states 2-3 working days delivery. Took over a week with 0 communications besides the email confirming the order. Did plan to stay working from home to accept delivery. Had to chase via email as the phone number on the site is 0330 and would cost money on Vodafone. Received part by DPD which was delivered first which was a little confusing, am sure last time it all came on a single pallet. Chose LogsOnline as they are 10mins down the road from me. I rather my spent money went locally. I did consider maybe driving over to speak to someone. I get it, companies have delays etc. A simple 30 second email would have clarified any trouble with "...pallet networks..." and "...trouble with containers...". Chase email took 11am on the Friday, with a reply 12:30pm on the Monday. Delivery driver spot on. Helped push it up the drive on the pallet truck and he got it snug against my fence where I wanted it. I'd use again, but use a credit card (not debit). That way if they go dark on you, you can always cancel that transaction on your card. Order Number ended 878 early October 2021
Helpful Report
Logs Online is rated 4.7 based on 1,945 reviews