Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the service at the moment is poor - the website advertises a delivery time frame that they can't meet and there is no communication to let you know that the order is delayed. You can select a delivery date when ordering but our crate arrived a week after we expected it by which time we had run out of wood. We understand that there are problems with all supply chains but perhaps be more honest on your website and at the very least tell your customers if the delivery is delayed.”

Helpful Report

Steve, thanks for your feedback .These delivery problems were not nationwide and down to a few palletways depots that had not enough resources to deliver per their promise. During the Petrol crisis's everyone started buying firewood they didn't need and allots of other stuff got send through the pallet network that in some regions of the UK fell over and could not cope with the volume of pallets, we had no warning of this. Unfortunately some customers like yourself were delayed by this. We had not experienced a situation like it. Things are now a little more settled. In you case we will upgrade free of charge all your orders to premium next day delivery to ensure you get your logs as fast as possible.

“Great communication, speedy and helpful. However, the courier used didn't deliver when promised and didn't let us know which day he was coming. When he arrived he couldn't get his lorry up the drive, despite the fact we'd told Logs Online it was narrow and they promised to send a Bedford van. The logs themselves were great... just a shame about the courier.”

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“Great customer service, delivered when they said they would. Logs burn really well. Will use again!”

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“Quick and efficient service.”

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“Nice dry logs”

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“Good quality dry logs, delivered in bags that made it quick and easy to move the logs into the upon delivery”

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“Great service”

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“I was contacted very quickly whenever I had a query, delivery was very quick once I was emailed. Nice delivery guy very pleasant, haven't used any yet but found the netted logs easier to carry.”

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“Have not received my goods yet. I have paid for the order on the 30th of September. To date no logs. Apparently there are drivers shortages.”

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“Efficient delivery and good quality logs. However, would like more help with putting them into the shed!”

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“These logs are great. I often feel a bit short-changed when I bulk buy logs from some suppliers as there seems to be a lot of air in dumpy bags and the crates aren't always packed efficiently. This was not the case with the logs from LogsOnline. The wood was incredibly well packed in the crate and very dry. I had no reservations about putting them straight in the log burner, they were that dry. I will be purchasing from LogsOnline again.”

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“Great service, great logs!”

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“Excellent service. Excellent logs.”

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“We all know things have been tough, but with email updates and delivery when you need it. Its the look on my sons face when the pallet arrives, and he knows he has to help to put them all away. Priceless..”

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“Great bits of hornbeam! Got a nice discount as they were described as discoloured, maybe with some mould, but actually not that I noticed. Nice and dry, burning well. Would buy from again.”

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“Good quality logs, delivery driver very helpful. So all good.”

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“Have used these guys for the last few winters and they are great, reliable and good quality product. Price has gone up a bit recently but then that’s life in post brexit UK!!!!”

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“Quick and timely delivery. Driver was also very helpful. Oak/Birch & Ash all burn very well, moisture content below advertised levels. Will be ordering again soon”

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“I have used Logs online s few times now and find the quality of there logs and there service first class ..”

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“All dry and individually wrapped, perfect size for me.”

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Logs Online is rated 4.7 based on 1,945 reviews