Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Excellent service from ordering through to delivery. A quality product.”

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“Lots of lovely logs to burn! Good quality good size and dry!!”

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“Fire logs delivered to your door.”

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“Efficient service. Logs were delivered as advised by a very helpful delivery guy. The logs were packed well and easy to bring inside in the bags provided. Excellent quality and good value.”

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“This is the second time that I have ordered from Logs online. The product is good. The delivery was good. My only reservation is the amount of plastic packaging that the pallet was wrapped in. If the palate could arrive with no (or even less) plastic wrapping it would be perfect.”

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“Delivered on the requested date, a good selection of ash logs of different thicknesses that burn well. Couldn’t be better.”

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“My first time using this company, but so far, so good. Ordered a 450kg bag of wood. It arrived when expected and I was very pleased with the standard of wood.”

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“Easy to order, seamless delivery and the logs burn really well. Highly recommended!”

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“Wood is great. Delivery was not. Driver left me with the pallet and massive bag outside my gate blocking neighbours drive as he couldn’t wheel his trolley over gravel. I, a single woman had to empty the entire 250kg bag one by one and carry into my garden”

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Sara , thanks for taking the time to give feedback. We are sorry about this situation. You have to confirm you read our delivery terms before checking out and it states clearly if you have gravel drive we request you order nets so they can be easily moved off the pallet and the driver can take away the pallet also. We are delighted the logs are great and if you re-order make sure to order nets and this problem won't happen.

“Logs as described! and arrived on time - all good.”

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“Delivery good, driver extremely helpful. Logs burn well. Will be purchasing again.”

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“Great service, helpful delivery crew and quality burning logs”

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“came on time driver very polite and helpful logs clean and dry - will use again”

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“Logs very good, but I ordered a bag only. It was delivered with the bag contained in a crate. I then had to break the crate up and take it to the rubbish tip. Not good!”

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“Logs very delivered on time and well packaged in boxes, however, the delivery service on the day was extremely unfriendly and the delivery colleague refused any help to my wife who had to transport all the boxes from the van to the front door herself. Something to think about as most other delivery companies are much friendlier than this approach.”

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“Absolutely excellent service and delivery. Logs of great quality. My only concern is the amount of non recyclable plastic. It would be great to know if we order again we could return bags to be reused?”

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“Got my first delivery of birch logs on november 25th and the logs were so good that i placed another order last Saturday. They arrived today Friday . Great online response also with any questions I had. Will definitely be buying again.”

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“Very quick response and all logs arrived well packaged on a pallet. Only problem was we ordered 3 different types of log with different burning properties but the boxes were unlabelled so we dont know which are which!”

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“The service was, in spite of the issues with shipping (container shortages) beyond the company's control, good. However the oak wood though dry & burning to fine ash spits ALOT! So much so that we have to have the fireguard on at all times even when sitting in the room. I realise this would not be an issue for wood burners/stoves. But for an open fire having the fireguard up reduces the heat coming out of the fire into the room considerably.”

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“They came as requested on a truck that was the right size for our situation and we were using the logs straight away. They burned so beautifully too.”

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Logs Online is rated 4.7 based on 1,945 reviews