Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely hot burning dry as a bone top bananas”

Helpful Report

“The actual logs themselves are as good as they were last year, even if they are 33% more expensive…. What is totally unacceptable however is the delivery people they use. Palletways are appalling. They dumped the whole consignment in the wrong place, then ignored us completely when we asked for help and just drove off. Looking at their website the amount of similar complaints is staggering. I would suggest you change your delivery service….”

Helpful Report

“Very efficient delivery.”

Helpful Report

“Service was great upto the point where the delivery driver dumped the box in my front garden where it was rained on all day. SO I now have damp logs Had they called my number I could have given them a dry place to leave the box”

Helpful Report

“Great price, service & delivery”

Helpful Report

“Good quality - very dry, absolutely "ready to burn" as advertised. Well packed. Logs needed further splitting to fit my woodburner.”

Helpful Report

“easy to oder online. great delivery”

Helpful Report

“First Time Purchase , very fast and efficient delivery, Delivery Guy provided 5* service would highly recommend and will definitely be making all future purchases with them !”

Helpful Report

“Very satisfied with the service. Logs were delivered promptly. One item wasn't delivered and I notified customer services and Amy got the item sent the following day to me without any questions asked.”

Helpful Report

“Very happy with our delivery of Kiln Dried Birch Firewood Logs 20 x 10KG Nets. We were given a time slot which was a great help, and the nets made the transfer from the pallet easy.”

Helpful Report

“The wood is great but the delivery was rubbish”

Helpful Report

“Top service, 1/2 metric ton of logs delivered literally to my front door.”

Helpful Report

“Generally very happy. A couple of smaller points: For kiln dried firewood the packaging should always include a top surface cover as our logs gained water while we unloaded in the rain. Sometimes the carrier expresses surprise and annoyance because we live in a narrow terraced street. These streets are not uncommon and it would be helpful if the courier could be briefed in advance.”

Helpful Report

“Fast and efficient service. I submitted my order and had my logs within 48hours.”

Helpful Report

“These longs are good quality and the right size to fit our small burner. Great delivery and the driver was very professional and brought the logs where we wanted them. Thank you, will order again.”

Helpful Report

“Extremely excellently dry logs and burn really well. The smell is also amazing. Only downside is the sub contracted courier who delivered it cannot move the logs over our stone chip drive so they had to dump it near the road and much lugging of logs was involved. Good exercise at the time but sore a few days later. Caledonian Logistics is a good company but alway send one driver and a large lorry to rural Aberdeenshire and an electric pallet mover that hates stone chip drives. Hardy an issues in these time of gloom but nevertheless still a pain.”

Helpful Report

“Great price and options to suit your set up and budget oh and great pizza to boot.”

Helpful Report

“Excellent service and great communication. Friendly delivery driver. Would definitely recommend.”

Helpful Report

“I haven't used the logo yet but they look good quality. The logs come in very strong boxes so they don't fall apart as you lift them. I ordered several boxes & they all came on a pallet very neatly & shrink rapped.”

Helpful Report

“Good quality and prompt”

Helpful Report

Logs Online is rated 4.7 based on 1,945 reviews