Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,969 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 19th July 2026

Logs Online 5 star review on 14th May 2024

Julian

Anonymous

Anonymous // 01/01/2019

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“Bit of a glitch but perfectly remediated”

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“Very good service and nice quality logs”

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“Logs delivered and come with a pleasant polite driver. Will use again.”

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“Great service and great logs, will use again”

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“Excellent service. Have received logs many times and always happy.”

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“Ordered logs in June. Didn’t turn up when expected and we were not contacted. On contacting them I was told delivery would be the following week. We are still waiting for the delivery and it is now September.”

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“I but a lot of wood and this is bye far the best company, it was delivered quickly and burns great.”

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“Good, fast. efficient, service, even arrived a day early.”

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“Good selection of wood easy to order delivered as said very pleased”

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“Delivery of Birch logs was delayed 1 day due to lorry being held up in traffic, but Pallet company made contact in good time and delivered first thing the next morning as promised.”

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“Excellent logs and fantastic easy delivery. Will definitely be using again.”

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“Top notch service all round....cheers 👍😁”

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“Logsonline service was fine with good communication. Delivery was requested for 7/8 but no communication from delivery company. Delivery occurred on 8/8, fortunately we were in. With large crates, delivery communication is essential. On the plus side delivery driver was very accommodating regarding crate placement. Will use again.”

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“I ordered Jumbo XL 1.8rm Crate Kiln Dried Birch Logs at a cost of £429.99 on the 17th July 23 estimated delivery 24th July. On the 19th July I had an e-mail saying the logs would be delivered the following week. The order did not come, after many on-line 'chats' and e-mails, until the 8th August. The hold up, apparently, was slow Customs clearance - these logs are, therefore, imported. I cannot order from this site again as I live in the countryside and have to be assured that when I order I will get my order within a week especially if bad weather is forecast. So Logs Online you do not have a happy customer and I will not be dealing with you again unless you can vastly improve your delivery times.”

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“Logs seems to be very good but delivery very bad. Lost a day of work and they didn’t delivered on that day”

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“Good dry logs (a small % are slightly larger than I would have liked) and a good price for such a big load (X-Large crate). Delivery was excellent and trolled to exactly where I wanted them, down the drive by the garage - I had expected just a roadside delivery. Thank you.”

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“Long burning and cosy”

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“Logs turned up quickly, labeled incorrectly as kindling but after explanation this was OK. Should have been 4kg only received 3.3kg still awaiting remaining items.”