Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Have received logs many times and always happy.”

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“Ordered logs in June. Didn’t turn up when expected and we were not contacted. On contacting them I was told delivery would be the following week. We are still waiting for the delivery and it is now September.”

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“I but a lot of wood and this is bye far the best company, it was delivered quickly and burns great.”

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“Good, fast. efficient, service, even arrived a day early.”

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“Good selection of wood easy to order delivered as said very pleased”

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“Delivery of Birch logs was delayed 1 day due to lorry being held up in traffic, but Pallet company made contact in good time and delivered first thing the next morning as promised.”

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“Excellent logs and fantastic easy delivery. Will definitely be using again.”

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“Top notch service all round....cheers 👍😁”

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“Logsonline service was fine with good communication. Delivery was requested for 7/8 but no communication from delivery company. Delivery occurred on 8/8, fortunately we were in. With large crates, delivery communication is essential. On the plus side delivery driver was very accommodating regarding crate placement. Will use again.”

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“I ordered Jumbo XL 1.8rm Crate Kiln Dried Birch Logs at a cost of £429.99 on the 17th July 23 estimated delivery 24th July. On the 19th July I had an e-mail saying the logs would be delivered the following week. The order did not come, after many on-line 'chats' and e-mails, until the 8th August. The hold up, apparently, was slow Customs clearance - these logs are, therefore, imported. I cannot order from this site again as I live in the countryside and have to be assured that when I order I will get my order within a week especially if bad weather is forecast. So Logs Online you do not have a happy customer and I will not be dealing with you again unless you can vastly improve your delivery times.”

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“Logs seems to be very good but delivery very bad. Lost a day of work and they didn’t delivered on that day”

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“Good dry logs (a small % are slightly larger than I would have liked) and a good price for such a big load (X-Large crate). Delivery was excellent and trolled to exactly where I wanted them, down the drive by the garage - I had expected just a roadside delivery. Thank you.”

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“Long burning and cosy”

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“Logs turned up quickly, labeled incorrectly as kindling but after explanation this was OK. Should have been 4kg only received 3.3kg still awaiting remaining items.”

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“Quick delivery and an even quicker response to my query!”

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“Excellent fast service on Weber Briquttes and great price!”

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“Quality wood delivered in a timely manner”

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“The quality of these logs is exceptional, with each one perfectly dried and ready to use. The delivery driver was very helpful also.”

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“I recently had the pleasure of experiencing Logs Online's kiln dried logs, and I must say, they have set a new standard of excellence in firewood! I am beyond impressed with the quality and performance of these logs. From the moment I received my order, it was evident that Logs Online takes great pride in delivering top-notch products. The logs were expertly packaged, ensuring they arrived in perfect condition. The attention to detail and care in handling their kiln dried logs was truly commendable. Upon using the logs, I was blown away by their exceptional performance. The consistent and uniform drying process made ignition effortless. Lighting the logs was a breeze, and they quickly produced a robust flame, radiating a generous amount of heat. I was amazed at how efficiently they burned, providing a long-lasting and cozy fire that surpassed my expectations. What truly sets Logs Online kiln dried logs apart is their remarkable cleanliness. The logs produced minimal smoke and virtually no sparks, allowing me to enjoy the fire without worrying about unwanted fumes or hazards. This clean burn not only created a safer environment but also enhanced the overall ambiance of my outdoor gatherings. I also want to applaud Logs Online for their commitment to sustainability. Knowing that their kiln dried logs are sourced responsibly and produced with a focus on environmental preservation gave me peace of mind. It's reassuring to support a company that shares my values and prioritizes eco-friendly practices. Overall, I wholeheartedly recommend Logs Online kiln dried logs to anyone in search of premium firewood. Their unwavering dedication to quality, outstanding performance, and eco-conscious approach make them the go-to choice for all fire enthusiasts. Whether for heating, cooking, or creating a cozy atmosphere, Logs Online kiln dried logs have exceeded my expectations in every way. Thank you for providing such an exceptional product!”

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“Excellent customer service and reliable delivery.”

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Hi, Thank you so much for your kind review. We hope you enjoy using our products and thank you for shopping with Logs Online! Regards, Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews