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Logs Online Reviews

4.7 Rating 1,658 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, fast service. Good looking logs, clean.”

Thank you so much for your 5-star rating and for your feedback about our excellent, fast service and good-looking, clean logs! We really appreciate your loyalty and we hope to continue providing you with a great online logging experience!

“The order arrived in good time. It was great I was able to choose my delivery date. Birch logs were a great choice, clean and efficient, toasty and hot. I would definitely order again. I would have scored 5, but the only downside the was DHL delivery. He was rude and unhelpful. By the time I got to the door he had placed one box and gone back for the second. He placed the second box across the door step lintel and I was able to slide it into the house. When I asked if he could help me lift the first one across the door step, he said no, why can't you do it. As a female and an OAP, I shocked at his attitude.”

Thank you for sharing your feedback about your recent order with us. We are thrilled to hear that the birch logs you ordered arrived in good time and met your expectations in terms of quality, efficiency, and warmth. Your positive comments about the product are greatly appreciated. However, we are genuinely sorry to hear about your experience with the DHL delivery person. Please accept our sincere apologies for the inconvenience and discomfort you faced during the delivery process. We understand that the behavior and attitude displayed by the delivery person was completely unacceptable and not in line with our standards of service. We take incidents like this seriously, and we will be addressing this matter with DHL to ensure that such incidents do not occur in the future. It is important to us that all our customers, regardless of gender or age, receive the respect and assistance they deserve during the delivery process.

“Only one gripe. I asked if they would take away the pallet as soon as I had unloaded the bags of wood. The office agreed, but the driver did not, so I had to make a special visit to the re-cycling centre.”

Thank you for taking the time to share your feedback regarding your recent order experience. We sincerely appreciate your valuable input, and we apologize for the inconvenience you faced regarding the pallet removal. We regret the discrepancy between what was agreed upon with our office and the actions of our driver. This inconsistency does not align with our commitment to providing a seamless and hassle-free experience for our customers. We understand the frustration this situation may have caused you, having to make an extra visit to the recycling center. Your feedback serves as a reminder for us to ensure that all aspects of our service, including the removal of pallets, are executed in a manner that aligns with our promises.

“Efficient service and delivery, keeping me informed of any issues in a timely fashion.”

Thank you so much for your 5 star rating of Logs Online! We're so pleased to hear that you appreciate our efficient service and delivery, as well as our timely notifications of any potential issues. We are grateful for your loyalty and support!

“They burn well and provide a great deal of heat”

“Despite selecting a delivery date and having email confirmation of my order, my logs arrived over a week and a half late and there was zero communication from logs online that my order was going to be late until the day it shipped (despite the shipping date being 5 days after the expected delivery date). When I contacted logs online for information about my order, I initially got no response and then was told they would need to find out and would let me know the next day. There was zero proactive communication from them at all.”

I want to extend my sincerest apologies for the experience you recently had with our service. I appreciate your patience and the time you took to share your concerns with us. I completely understand your frustration with the delayed delivery and the lack of proactive communication. This falls significantly short of the service standards we aim to provide. Rest assured that we take this feedback very seriously, and we are committed to making improvements to prevent similar issues from happening in the future.Thank you for your feedback. The logs you ordered were on pre-order with an estimated shipping week. We highlight in our delivery information that this in just an estimate and can take sometimes a bit longer

“Great service and delivery. Will use again!”

Thank you so much for your 5 star rating! We appreciate not only your kind words but that you plan to use us again in the future. We strive to provide great service and delivery and we're glad to hear it has made a positive impact on you. Many thanks again - we look forward to working with you again soon.

“Winter supply of Logs ( XL jumbo crate) delivered as promised and nicely wrapped. Thank you.”

Logs Online 5 star review on 25th October 2023

Thank you very much Orlando, for your 5 star rating! We appreciate your loyalty to Logs Online, and we're glad to hear that your winter supply of logs (XL jumbo crate) was delivered as promised and nicely wrapped. We hope you'll continue to be a loyal customer!

“Good quality wood which burns well -timely delivery as advertised.”

Thank you so much for your 5 star rating, Lindsay! We are so glad to hear that our logs are of good quality and they burn well! We are also glad that our delivery was timely and as advertised. We appreciate your kind feedback!

“Excellent service, quick delivery and great prices”

Thank you so much for your fantastic 5-star rating, we really appreciate it! We are delighted to hear that you had an excellent experience with our service, quick delivery, and great prices. We appreciate your feedback and look forward to serving you again in the future.

“Logs delivered on time as per due delivery date. The logs are packed tight on the pallet so no waste.”

“prompt delivery well seasoned thanks”

“Very easy delivery and I’ve already started burning the logs during the recent cold snap. Easy to get in touch with the issue, in my case to reschedule delivery. Good product and not too expensive”

“usual good service hampered by limited choice of log in pallets”

“Brilliant service and quality of logs always first class”

Thank you so much Tony for your 5-star rating of Logs Online! We really appreciate your kind words about our brilliant service and quality of logs, and we're delighted to have you as a loyal customer. We look forward to continuing to serve you!

“Excellent. Corrected a complicated delivery issue as fast as possible. Oak logs ordered. Feel I have my money's worth. Would recommend.”

“The delivery was right on time and the product was as promised.”

“Good logs and delivered promptly.”

“Did what they said they would ... wood do.”

“Website easy to use and ordering is simple. Fast dispatch, delivery delayed a few hours due to driver sickness but kept informed and item delivered next day AM.”

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Logs Online is rated 4.7 based on 1,658 reviews