Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,193 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hadnt heard anything about my order for about 4days so rang them, girl was helpful and emailed me back later that day with a tracking code but courier site didnt recognise it. Parcel turned up 4 days later. Was pleased with items purchased.”

Helpful Report

“Bought an artificial hanging basket. Very pleased with purchase. Excellent quality and looks fab!”

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“Your product is very life like and you dispatched very promptly. Packaging was very flimsy and badly squashed on arrival. Fortunately the flowers weren't damaged.”

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“lovely trees for Christmas.”

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“Using them to decorate my Daughters Wedding Cake, very pleased.”

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“Well I haven’t received my parcel yet and you’re asking me to rate your service so, not great!”

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Hi Dan, Sorry to hear that, ideally customers would contact us through the correct chanels ie phone or email before hastily writing a disgrunted review, sadly it seems this is not always possible. We checked and you was emailed a tracking email confirming dispatch on the 18th Nov. Tracking number 5978471248888083. I have just tracked it and it shows as being delayed in transit, I will contact the courier for you and find out where it is and let you know, All the best.

“The tree is exactly what we required. It is beautiful. Excellent service very responsive to understanding what we required.”

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“Delivery was so slow, why can’t you do overnight with a courier that I get text updates. Hermes were so slow and uniformative.”

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“Item STILL not received, despite chasing Just Artificial and despite promises made that the goods had been shipped. Beginning to think that the goods don’t actually exist. Excellent way to make profit....charging customers without providing the goods. Will NEVER shop on this site again”

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“Have not received my order, please advise. Ordered 3 weeks ago,”

Helpful Report

Sorry to see you just asked us where your order is by leaving us a poor review. We would normally expect a customer to contact us first by email to ask us, so that we was given the chance to look into it for you and resolve. I can see this was shipped (as per the dispatch email we sent you with tracking info in it) over a week ago and on tracking it looks like the parcel has got delayed on route. So now that we are aware we will contact them for you and ask where it is and what's happened to it. As soon as we know we will let you know, and if it is lost we will get more shipped out immediately.

“Love the ivy I ordered from you. Looks really realistic. Had lots of positive comments. Thank you.”

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“This company do not keep their word. I paid for Next Day Delivery at a huge sum and still not received it 3 days later”

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“Products are quite good, but nearly two weeks for delivery is not good these days. It may have helped if the courier had taken it to the correct address, and l didn't need to rely on good neighbours to bring it to me. Won't be using again!”

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“The product was perfectly satisfactory and good value for money. However, I was very disappointed with the length of time it took for the flowers to arrive. It was a week before I received an email to say they had been despatched by Just Artificial, and a further week for My Hermes to deliver them. In this day and age, such slow service is not acceptable. Wouldn't use the firm again.”

Helpful Report

Sorry to hear this, on checking you ordered on the 1st which was a Friday, we shipped and sent the dispatch email on the Monday 4th (which effectively is the next working day from your order not a week) as we are not open weekends. On tracking Hermes show they delivered Fri 8 November at 10:44am, so you received the order within 7 days, which we wanted to point out (in all fairness to ourselves) that this is not the 2 weeks you stated on the review. We do offer an Overnight delivery service instead of Standard which you had paid for if any orders are needed quicker. Thank you and sorry to hear that you won't use us again...

“Brilliant service, goods were as advertised”

Helpful Report

Thank you Marion for your lovely feedback, we are very pleased to hear it!

“Was very pleased with the flowers. Easy to order, arrived quickly and they look really good”

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That is lovely to hear, much appreciated for your kind review!

“Beautiful colour flowers. Very well packaged. And fast delivery. What else ca u ask for???”

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Thank you very much, all the best!

“We made an order that needed delivering by a certain time so paid for the correct delivery. It arrived 4 days later, we no longer needed it then. Was not notified of delivery time either.”

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“Ordered an artificial palm and it arrived boxed up and in very good order. Was easy to open and arrange the palm fronds and looks great in my lounge, especially with an uplighter under it! Realistic and quite big! Thank you for your excellent service Denise”

Helpful Report

“Given the price point this arrangement was value for money. It arrived well packed and ready to go on the grave. Nicely arranged it looks very fetching. Would buy from them again”

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Just Artificial Group Ltd is rated 4.3 based on 1,193 reviews