Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

“I ordered four items for an event but I have still yet to receive them. The order was placed two weeks ago. I have contacted customer service serval times and have received responses but they are I’ll not contact their courier and just advise I should wait. Not great service and I will requesting a refund through PayPal on Monday.”

Helpful Report

Thank you for your review. However this sounds more like an email you should have sent to us as you have not received the parcel from the courier yet, you are unable to leave a proper review on the products and full service yet. The issue is with the courier as they have clearly had a delay. As advised it left us on the 13th and we have provided many tracking links to show you this. We have chased the couroer for you many times, the latest tracking today (20th) shows it has been processed at the hub, so it should now be going to your local courier. It looks like (as explained to you) the courier has had a mix up or delay. Delivery should be any day now, if you allow the goods to be delivered then if you decide you no longer want them thats fine you can return them for a refund. We will update this response once we see the next updates.

“I purchased two trees for outside my front door. They arrived very quickly and in very good condition well boxed and tied very securely. When I unwrapped them I was pleasantly pleased the shape and how realistic they looked. I just have to buy two plant pots and can't wait to have them on display. Many thanks *****”

Helpful Report

Hi Joann, Thank you so much, we really appreciate that you have taken the time to leave a review. It's even better that it's such a good review too! We are glad you like your trees and that we could get them to you swiftly and safely! We'd love to see the trees potted once you've sorted that out!

“Hi, Sorry,can't really review item,as I still haven't received my item,Evri have sent several updates on delivery dates,none of which have bourne fruit.....excuse the pun..... Hopefully can give a proper response on receiving my item.....Evri are absolutely hopeless......”

Helpful Report

“Stunningly realistic pansy hanging baskets! I chose the purple ones and love them! Perfect for my front door without easy access water supply and hot afternoon sunshine. Really great quality - completely fooled all my visitors so far!”

Just Artificial Group Ltd 5 star review on 25th February 2026

Helpful Report

Hi Susie, Thank you so much for taking the time to leave a review and share these photos, it means a lot to us. We're glad that you like the pansy baskets and that people are mistaking them for the real thing, that's just what we want!

“Flowers were beautiful, vibrant colours and great quality.”

Helpful Report

Hi Tracey, Thank you for your kind review, it's great to hear that you like your order and products. We would love to know how we could improve our service in the future and get that 4 star to 5. So if you have a spare moment, please get in touch, we're always looking for ways to make our customers' experiences better. Thank you once again, wishing you all the best.

“Never ever seen anything like it. My hanging baskets are absolutely amazing just crazy how real they are so very talented. Thank you so much I'm delighted.”

Just Artificial Group Ltd 5 star review on 11th February 2026

Helpful Report

Hello, thank you for such a glowing review! We are so pleased to hear such positive feedback and to hear how much you like your Pansy Hanging Baskets. It's always nice to see our products in situ too so thank you for sharing that image, it looks fantastic!

“Order was completed and recieved in great time, as always”

Helpful Report

Hello, thank you so much for your kind review! We're really glad that we could continue to uphold the good standards we had set previously.

“Shout out for Just Artificial I bought 5 bunches of Jade Crassulon foliage under your offer of buy 5 bunches of any item and get free postage and what a bargain it was. I received 5 bunches of beautiful Crassulon foliage, all in perfect shape and packed very carefully. To say I was happy with my purchase is an understatement - I was over the moon. Thank you for a brilliant product and fantastic service.”

Helpful Report

Thank you, Sue, we are very grateful for this fantastic review! We appreciate you taking the time to leave such extensive feedback and it's great to hear that you had such a good experience and are happy with your Jade Crassulon foliage! Thank you!

“Great product and customer service”

Helpful Report

Hello, Thank you for your kind review! I am pleased to hear that you're happy with your order and the customer service we provided.

“Just Artificial Group are excellent. Very helpful, really good communication, ordering easy, packing good and arrived two days after ordering. Third order I have placed with them, although the first order was with Just Artificial which they have now taken over. Would recommend.”

Helpful Report

Hello, Thank you for taking the time to leave this fabulous review! We're very happy to hear you'd recommend us and that we were able to assist with your orders. Wishing you all the best and hope to hear from you again soon!

“I placed an order with Just Artificial on the 20th of September and didn't hear anything for a week. When I contacted them I was told that the item wasn't available and was offered alternatives. I chose an arrangement which cost £27 less, which I received more than two weeks after the original order was placed. I contacted the company a couple of times over the following two weeks to enquire about the partial refund and then put a letter in the post threatening legal action. The director of the company then contacted me and delayed payment for another two weeks. I received the partial refund on the 3rd of November, six weeks after the original order and four weeks after it was amended. Reading other reviews shows a pattern of behaviour of accepting orders with no intention of filling them and withholding or delaying refunds. The alternative is gross ineptitude at running a retail business. This review was edited after receiving the partial refund at the request of the company's director.”

Helpful Report

Hello, thank you for leaving a review. We're sorry that your experience with us wasn't as good as we'd expect it to be. First of all, we are sorry for the delay in advising you that the item you had ordered wasn't available, at the time we were looking for suitable alternatives and wanted to offer these when letting you know of the unavailable item. The original 2 emails asking for an update on the refund had been filtered out and as a result, we hadn't seen these. The next follow up, regarding the letter that had been sent in the post was replied to within 2 hours, but we received an email immediately stating that your inbox was 'full' and therefore that it hadn't been received. We followed up the next morning to share this information but got the same message. Giving this a few days to settle and in case this was an error, we followed this up but got the same response. We then left a voicemail to explain this (followed up by another email), to which we got a reply later that day. Within a couple of working days from this, the refund was processed (we had staff out of office who process refunds, hence the slight delay). We were advised that once the refund had cleared, the customer would update their review to show the version of events as the review was left during the time where they weren't receiving any of our emails. This refund was complete and cleared 2 weeks ago now so we feel we had given the customer enough to amend their review but sadly this hasn't been the case, even after a polite reminder.

“I was pleased with the speed of dispatch and quality of products. I had an enquiry regarding some of the rose sprays and their dimensions so I dropped them an email and they helped me out quite quickly!”

Helpful Report

Hello, Thank you for taking the time to leave a review and your kind words. We're glad that we could help you with this. Please feel free to email us again if you have any enquiries.

“To be honest I wouldn’t have even given 1 star , but no stars was not an option. Grave wreaths ordered in November and didn’t arrive. Emails were hit and miss and some not even responded too. Totally disrespectful and disgraceful customer service . If I do not get a response , I will take this further. You cannot treat people like this and get away with it ! I hope you feel proud of yourselves !”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“I have had loads of orders form here before no issues. Placed an order almost 2 weeks ago and not received my order, tracking number isn’t working, phone is saying it’s not in service and emailed but no response.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Very poor service, ordered an item, waited ages, only to be told they are shut for two weeks and when they are back they are doing a stock take, wow guys, well done for putting the customer first....... How long do I wait for the refund????? Absolutely horrendous customer service”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Ordered a small item, received an email saying they were stock taking so it would be delayed, when I chased the order they tell me they don’t have it. Very annoying. Hopefully they will be quicker at refunding my money.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Bounced a refund of £59.90 after a few months then bounced it on Paypal, avoid at all cost.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Order silk hanging basket 5 th May. Did not arrive to June . Cannot understand why it take a month to arrive . Will not be ordering again.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Bought two large pansies balls. They R nice definitely not worth the price tag. Company are good to deal with and still waiting on a small refund as order was very late. Still a good company to deal with”

Helpful Report

Good afternoon, thanks for your honest feedback. I'm sorry that you didn't feel that the baskets were value for money. With a hand planted made to order product, we have to take into consideration the labour and materials when pricing these products. Our baskets frequently get glowing reviews, from both customers and people who see them so it's a shame you didn't quite feel the same. It's pleasing to hear that on the customer service side of the order, we could help you and communicate updates properly. I'll speak to the accounts department now regarding the partial refund.

“Ordered On 5 th May have not received my silk yet . We are now in June have still received. it's disgusting .”

Helpful Report

Good afternoon, thank you for leaving this review. We're sorry that the delivery of your baskets was a bit longer than we had expected. During busy periods, it can take extra time for us to ship an order, especially if the products are hand planted, as our baskets are. I can see that you received your order just 4 hours after this review was left so we hope now that you have seen the quality of these, you are more pleased. Looking through the email chain, we provided updates back to back which stated when we'd ship the order, we followed through with this but unfortunately the courier had caused a delay in delivery. We're more than happy to contact a courier and do what we can to get a parcel moving asap so should you choose to shop with us again, please keep that in mind. Please accept our apologies for your experience not being as good as it should have been.

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Just Artificial Group Ltd Reviews

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