Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two large pansies balls. They R nice definitely not worth the price tag. Company are good to deal with and still waiting on a small refund as order was very late. Still a good company to deal with”

Helpful Report

Good afternoon, thanks for your honest feedback. I'm sorry that you didn't feel that the baskets were value for money. With a hand planted made to order product, we have to take into consideration the labour and materials when pricing these products. Our baskets frequently get glowing reviews, from both customers and people who see them so it's a shame you didn't quite feel the same. It's pleasing to hear that on the customer service side of the order, we could help you and communicate updates properly. I'll speak to the accounts department now regarding the partial refund.

“Sorry to say I'm a bit disappointed with company and plant. Very long delay from order to delivery. It was only when I asked for update that I found out plant was out of stock, and they were waiting for re-stocks! When it finally arrived, not impressed with the quality. It was quite squashed and not very realistic.”

Helpful Report

Good afternoon Carol, thank you for your honest review and feedback. We are sorry that the communication for this order was below our usual standard and for the delay in receiving your order. I'm disappointed to hear that the product itself wasn't as expected as it is quite a popular product and tends to get a good reception. With regards to the product being squashed, we'd be happy to look into the packaging and how the parcel was delivered if you're able to send any photos to sales@justartificial.co.uk, as this would help us improve our service in the future. Please accept our apologies for the sub par performance on our end, we will do our very best to improve this going forwards.

“My order came & was nothing like flowers & colours advertised, so returning my order, cannot fault this company on replying extra quick to my e mails though and offering a refund”

Helpful Report

Hi Sharon, thank you for taking the time to leave us a review. Again, we are very sorry for the mix up with your order. We can assure you this is very rare! We appreciate you highlighting our sales team and their responses, we pride ourselves on good customer service.

“Only 3 stars because the products are fine and customer service is great but the whole service is let down by the delivery company.”

Helpful Report

Thank you for your review. We appreciate there were some delivery issues and wholeheartedly apologies for this, we have since taken action with the courier. We're glad that our customer service and products redeemed your experience. We hope to hear from you in the future. All the best!

“Very poor delivery times but still advertising trees when out of stock. But when we got the trees they are very good realistic, they look nice and we are happy with them, I would use again if there delivery was better or just advertising there’s a slight delay , can’t fault the actual products”

Helpful Report

Hi Mark, thank you for leaving an honest review, we appreciate it. We agree that currently our lead times aren't as fast as usual but unfortunately that is down to delayed shipments that we are unable to control. This is something that should be resolved asap though and normal business will resume! The products are still advertised because they're available for us to purchase/produce, just not for immediate dispatch. Our product pages always display a message stating how many days it will be before a product can be dispatched. I'm very pleased to hear that the products themselves were well received and that you're happy with them. I hope that my reply can offer some clarity on the reason for the delay in receiving your order.

“Good plants however delivery took 14 days even though website stated 1600 + in stock 🤷‍♀️”

Helpful Report

Hi Lisa, thank you for your review. We appreciate your honest feedback, the stock count on our website is something we have since and are currently looking into so that there is no confusion for future customers. We're very sorry about the delayed delivery.

“Delivery too long. Flowers disappointing.not all yellow.”

Helpful Report

Hi Harry, Thank you for your review. Looking at the item you ordered; the item name, description and photo describe this product as 'yellows'. The product image shows different shades of yellow in the pot. Please accept our apologies for the delivery being longer than you expected. However, it did arrive earlier than the estimated delivery displayed. We allow up to 5 working days from dispatch. Your order was shipped within 4 hours of you placing it and arrived 4 days later on a Saturday which is before the 4th working day. We hope that clears things up.

“The plants I ordered were attractive but too big for what we wanted. I am not impressed with their returns policy as one has to contact the company to notify them and I have had no response in 48 hours despite several attempts, the plants need to be returned within 2 weeks.”

Helpful Report

Good afternoon Sally. First of all, thank you for your review, I'm glad to hear you are happy with the quality of the products. But I'm sorry to hear that they aren't suitable. Please could you check your inbox as I sent our returns policy and information to your email 14 minutes after your voicemail. As we have been very busy we're having to let phones run through to voicemail. I have since followed this email up with hopes that it pops up at the top of your inbox for you to see. I shall try again in a moment in case the original email thread has gone to your junk or spam.

“Not worth the money far to expensive for what it is”

Helpful Report

Hi Ann, We're very sorry to hear this and would love to hear some further feedback if you have the time. We'll send an email to you and please feel free to let us know where we could improve quality wise.

“No information about delivery times, although they replied quickly when emailed. Flowers are value for money although the gypsophila was a disappointment. The Roses and Poppies were very pretty.”

Helpful Report

Hi Marion, Thank you for your honest review, we appreciate all feedback as it helps us improve. We're sorry that the gypsophila was disappointing, if you'd like to email us at sales@justartificial.co.uk to let us know more we'd appreciate that. Unfortunately, sometimes updating with delivery can slip through our fingers when a lot is on, of course that is no excuse and something we will always look to better. We guarantee next time we'll keep you up to date. We're pleased to hear you're happy with the Rose stems and red poppy.

“I thought plant was going to be bigger in size for £9”

Helpful Report

Hi Susan, We're sorry that you were disappointed with your Yucca plant. All of our products have their sizes displayed on the website, we are looking in to adding the extra information such as the leaf span once extended etc. So hopefully next time all of the information you need will be there!

“I’m really not sure, well made, delivery slow but no damage. I need someone to visit and see if it looks real because I’m not sure it does. Early days only received it yesterday.”

Helpful Report

Thank you for your honest review Gloria, We hope that now time has passed you are much happier with your Potted Airplant. We are sorry that delivery wasn't as fast as you hoped. It was most likely due to your order being placed on a Friday, unfortunately our couriers don't deliver or operate over the weekend.

“Not happy because it was packaged badly and the lid had been broken into pieces so wasn't on the can when I opened the package.”

Helpful Report

Hi Julie, I'm sorry for the delay in responding to you. We are very sorry to hear that your order was damaged in transit. Usually the orders are well packaged with fragile stickers on if we think the item needs extra care in transit. Luckily this isn't a common thing and next time we will ensure your order arrives safe. If you'd like to drop us an email at "sales@justartificial.co.uk" we can look at replacing the lid for you, We are very sorry again.

“Product was okay but badly packaged”

Helpful Report

“The product was ok, but the packaging was really rubbish.”

Helpful Report

“The product is beautiful. I was however a bit annoyed that I paid extra for next day delivery, but my order didn't arrive for 3 days.”

Helpful Report

“Had the company not been as helpful it would have been one star. The product? Not worth the effort of ordering.”

Helpful Report

“A bit slow on delivery and one of the plants is fairly bright! But overall good choice”

Helpful Report

“I have had a bad experience dealing with Just Artificial. I bought some hanging baskets from them last year and although their was a great delay in delivery ( due I believe to the company not having the components to make up the hanging baskets ) however when the baskets arrived they were beautiful. This year I ordered two more, the same delay and the same excuse as above !! When the baskets arrived they were both damaged with broken stems detached from the basket, also the large hanging basket was much smaller than the two I bought last year despite being the same price. A great pity, why advertise something as being in stock, accept the payment then when the customer complains about a delay in delivery, they are told the components are not in stock !”

Helpful Report

“Artificial hanging baskets were badly packed and the hanging ivy fell out. I won't be buying from them again.”

Helpful Report

Just Artificial Group Ltd is rated 4.3 based on 1,184 reviews