Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,184 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

Company Reviews

Metrics

Info

4.3

Based on 1,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very positive experience throughout. Client service and excellent product.”

Helpful Report

Good morning Joanna, thank you for your lovely review. We are glad we could ensure you had the best experience possible.

“Ordered 4 geraniums - on the order form there was a space for requests such as when you need the product by which I thought was a nice idea. I put that I needed by Friday (ordered bank holiday Sunday), package arrived Thursday. Product was as described. Looked and felt great”

Helpful Report

Hi Helen, thanks for your lovely feedback. It's very good to hear that the product was as described as online shopping can be difficult at times so at least we know we're doing the best we can. Thank you for sharing the in situ photo too, you've made a great arrangement there, it's lovely to see.

“Unfortunately the trailing ivy was not long enough. I would like to send it back and buy another one. Your phone line isn’t working , so would you please tell me how to send it back As soon as possible please. Thank you.”

Helpful Report

Hello Carolyn, thanks for the review and for contacting us. My colleague sent you an email the other day to resolve this so we'll sort that via email.

“The lilies are very good and realistic and I have ordered some more. Delivery took a bit longer than I would have liked.”

Helpful Report

Good afternoon, We appreciate your nice review and are pleased to hear that you've put in another order. We are sorry for the delivery times, hopefully this time will be quicker.

“My purchase arrived today and I was kept fully informed as to its arrival, I have placed it into its position in my dressing room and it looks fantastic, exactly like the picture on the website.”

Helpful Report

Hello, thanks for your review and for sharing an image of the product in situ. It looks great and we're glad that you're happy with it! We understand that online shopping can be difficult due to not being able to see the items prior to purchasing but it's good to know that when this arrived it was exactly as expected.

“First class flowers they look smart in my large vase”

Helpful Report

Hi Dennis, thank you very much for your kind words!

“Very pleased with the flowers I ordered so realistic and great quality. Just what I was looking for.”

Helpful Report

That's great to hear Lisa, thank you very much for your review. We're glad that we could provide just what you needed!

“I ordered 3 sprigs of lavender. They arrived quickly and well packaged and are very robust looking and realistic. I plan to place them outdoors and think they will be perfect.”

Helpful Report

Thank you, Fiona. We appreciate you taking the time to leave us a kind review. We're pleased to hear your positive feedback and are glad that we could get this order to you in good time and in good condition.

“Really pleased with the two artificial cypress branches I ordered for two chimney pots either side of my garage door. Needed something low maintenance and these are no maintenance but look so realistic.”

Helpful Report

Thank you for your review. It's great to hear that these were just what you were looking for!

“The flowers are lovely, they complete the look of my bedroom, I couldn't be more happy with them”

Helpful Report

Hello Susan, thank you for your kind review and photo. The display you've made looks beautiful and compliments the setting well! We're honoured to have provided the hydrangeas for this arrangement.

“Very pleased with the navy rose button hole spray. Exactly as seen on the website. Sits well on the lapel. Arrived within the time promised.”

Helpful Report

Thank you, Diane. We are grateful for your kind feedback. We understand its difficult sometimes with online shopping so we try to keep our product images as real/natural as possible, we're glad this has paid off here and that your product was as expected!

“Great communication from this company when my order was delayed. Cannot fault their customer service, which is responsive and helpful. I am also thrilled with my purchases which look great in situ.”

Helpful Report

Thank you for your amazing feedback! We're really pleased to hear that. We're always happy to assist and provide updates where possible.

“Brilliant Just what I wanted and arrived promptly”

Helpful Report

Thank you, Jane. That's great to hear, we're pleased that our delivery times were as expected.

“Love my artificial bamboo,placed in the porch where it’s too cold for a real plant. Perfect.Thankyou Just Artificial”

Helpful Report

Good morning Karen, thank you for your glowing review!

“Have been looking for something like these to give some colour at 2 gravesides for a long time and very pleased with them. Just what I had been looking for. Very good quality, well packaged and received quickly.”

Helpful Report

Thank you for your lovely review. We understand that a grave can be a difficult place to go and having the option to make that slightly easier is something we're proud of. The pots brighten up the grave, helping celebrate a loved one's life with no maintenance required.

“Hello. Yes, i recently purchased your 120cm (aprox 4ft) artificial Areca palm for my son, who had always admired ours, which we purchased from you some years ago. He is so pleased with it, and stated, "its hard to believe its not a real one", testement indeed to the quality of your plants and trees. I would always recommend your company to anyone. Also, the fact that you keep your customers informed is another way of showing that we matter. 100%/100%. Thank you, regards, Martin George”

Helpful Report

Hi Martin, thank you so much for your kind review. We aim to always put our customers first so we're pleased to hear that is being appreciated and well received. We're grateful for your continued custom and recommendation!

“I've been ordering from Just Artificial for quite a while now. as an interior stylist my job involves a lot of different themes and looks and Just artificial has a fantastic wide range of plants and tree's etc that can be used. It is my number one go to site when looking to style venues and spaces. I definetly recommend them as they always have plenty of stock available”

Helpful Report

Good afternoon, thank you very much John. We're very grateful for your continued custom and kind words. It's good to hear that we have just what you need to make your work easier, we are always trying to improve our ranges and include as many style & products as we can.

“Very happy with my purchase. The artificial plants look very realistic and are great quality. The plants were well packaged and delivered fast. Would high recommended and will definitely be buying from the company again. Thank you 😊”

Helpful Report

Hello Margaret, thank you very much for your kind review. We're pleased to hear such good feedback! It's fantastic that you are happy with your yucca plants, we look forward to hearing from you in the future.

“The plant spray arrived very quickly and despite not having used it yet it seems to be perfect for our artificial plants. Ther spray we have always used is no longer made but this seems like a perfect substitute. Ther price is competitive and the large can will probably outlive us!”

Helpful Report

Hi Michael, thank you for a fabulous review. We're pleased to hear that you're happy with your order and that you find it good value for money!

“Item delivered was not the same colour as pictured on their website, it clearly shows pink and red geraniums in the hanging basket but mine that arrived are all red flowers. Very disappointed with my purchase I will not order from this company again. Beware if you order the cone hanging basket. UPDATE I Have now reviewed my review given and upgraded it to a 5* review due to the fact that Dylan from customer care at Just Artificial couldn’t of been more helpful, he sent me out pink geraniums for me to put in my hanging basket they arrived today very promptly, it’s all about the customer service and how they deal with the problem, 10/10 for me thank you Dylan one happy customer.”

Helpful Report

Hello Sandie, Thank you for leaving us a review. We're sorry to hear of your disappointment and that the you received the wrong flowers in your hanging basket. We'd be more than happy to look into how this happened and exchange the baskets so we have sent you an email to resolve this issue.

Thank you very much for updating your review, we're very grateful. It's great to hear that Dylan was able to assist with this, we'll pass on your kind words. We pride ourselves on good customer service and in the event that we make a mistake, we will always put it right as soon as we can. This is a great example of that so thank you for your patience and working with us on this. We are very sorry again for the original mix up.

Just Artificial Group Ltd is rated 4.3 based on 1,184 reviews