Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,191 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,191 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever seen anything like it. My hanging baskets are absolutely amazing just crazy how real they are so very talented. Thank you so much I'm delighted.”

Just Artificial Group Ltd 5 star review on 11th February 2026

Helpful Report

Hello, thank you for such a glowing review! We are so pleased to hear such positive feedback and to hear how much you like your Pansy Hanging Baskets. It's always nice to see our products in situ too so thank you for sharing that image, it looks fantastic!

“Order was completed and recieved in great time, as always”

Helpful Report

Hello, thank you so much for your kind review! We're really glad that we could continue to uphold the good standards we had set previously.

“Shout out for Just Artificial I bought 5 bunches of Jade Crassulon foliage under your offer of buy 5 bunches of any item and get free postage and what a bargain it was. I received 5 bunches of beautiful Crassulon foliage, all in perfect shape and packed very carefully. To say I was happy with my purchase is an understatement - I was over the moon. Thank you for a brilliant product and fantastic service.”

Helpful Report

Thank you, Sue, we are very grateful for this fantastic review! We appreciate you taking the time to leave such extensive feedback and it's great to hear that you had such a good experience and are happy with your Jade Crassulon foliage! Thank you!

“Great product and customer service”

Helpful Report

Hello, Thank you for your kind review! I am pleased to hear that you're happy with your order and the customer service we provided.

“Just Artificial Group are excellent. Very helpful, really good communication, ordering easy, packing good and arrived two days after ordering. Third order I have placed with them, although the first order was with Just Artificial which they have now taken over. Would recommend.”

Helpful Report

Hello, Thank you for taking the time to leave this fabulous review! We're very happy to hear you'd recommend us and that we were able to assist with your orders. Wishing you all the best and hope to hear from you again soon!

“I was pleased with the speed of dispatch and quality of products. I had an enquiry regarding some of the rose sprays and their dimensions so I dropped them an email and they helped me out quite quickly!”

Helpful Report

Hello, Thank you for taking the time to leave a review and your kind words. We're glad that we could help you with this. Please feel free to email us again if you have any enquiries.

“Very positive experience throughout. Client service and excellent product.”

Helpful Report

Good morning Joanna, thank you for your lovely review. We are glad we could ensure you had the best experience possible.

“Ordered 4 geraniums - on the order form there was a space for requests such as when you need the product by which I thought was a nice idea. I put that I needed by Friday (ordered bank holiday Sunday), package arrived Thursday. Product was as described. Looked and felt great”

Helpful Report

Hi Helen, thanks for your lovely feedback. It's very good to hear that the product was as described as online shopping can be difficult at times so at least we know we're doing the best we can. Thank you for sharing the in situ photo too, you've made a great arrangement there, it's lovely to see.

“Unfortunately the trailing ivy was not long enough. I would like to send it back and buy another one. Your phone line isn’t working , so would you please tell me how to send it back As soon as possible please. Thank you.”

Helpful Report

Hello Carolyn, thanks for the review and for contacting us. My colleague sent you an email the other day to resolve this so we'll sort that via email.

“The lilies are very good and realistic and I have ordered some more. Delivery took a bit longer than I would have liked.”

Helpful Report

Good afternoon, We appreciate your nice review and are pleased to hear that you've put in another order. We are sorry for the delivery times, hopefully this time will be quicker.

“My purchase arrived today and I was kept fully informed as to its arrival, I have placed it into its position in my dressing room and it looks fantastic, exactly like the picture on the website.”

Helpful Report

Hello, thanks for your review and for sharing an image of the product in situ. It looks great and we're glad that you're happy with it! We understand that online shopping can be difficult due to not being able to see the items prior to purchasing but it's good to know that when this arrived it was exactly as expected.

“First class flowers they look smart in my large vase”

Helpful Report

Hi Dennis, thank you very much for your kind words!

“Very pleased with the flowers I ordered so realistic and great quality. Just what I was looking for.”

Helpful Report

That's great to hear Lisa, thank you very much for your review. We're glad that we could provide just what you needed!

“I ordered 3 sprigs of lavender. They arrived quickly and well packaged and are very robust looking and realistic. I plan to place them outdoors and think they will be perfect.”

Helpful Report

Thank you, Fiona. We appreciate you taking the time to leave us a kind review. We're pleased to hear your positive feedback and are glad that we could get this order to you in good time and in good condition.

“Really pleased with the two artificial cypress branches I ordered for two chimney pots either side of my garage door. Needed something low maintenance and these are no maintenance but look so realistic.”

Helpful Report

Thank you for your review. It's great to hear that these were just what you were looking for!

“The flowers are lovely, they complete the look of my bedroom, I couldn't be more happy with them”

Helpful Report

Hello Susan, thank you for your kind review and photo. The display you've made looks beautiful and compliments the setting well! We're honoured to have provided the hydrangeas for this arrangement.

“Very pleased with the navy rose button hole spray. Exactly as seen on the website. Sits well on the lapel. Arrived within the time promised.”

Helpful Report

Thank you, Diane. We are grateful for your kind feedback. We understand its difficult sometimes with online shopping so we try to keep our product images as real/natural as possible, we're glad this has paid off here and that your product was as expected!

“Great communication from this company when my order was delayed. Cannot fault their customer service, which is responsive and helpful. I am also thrilled with my purchases which look great in situ.”

Helpful Report

Thank you for your amazing feedback! We're really pleased to hear that. We're always happy to assist and provide updates where possible.

“Brilliant Just what I wanted and arrived promptly”

Helpful Report

Thank you, Jane. That's great to hear, we're pleased that our delivery times were as expected.

“Love my artificial bamboo,placed in the porch where it’s too cold for a real plant. Perfect.Thankyou Just Artificial”

Helpful Report

Good morning Karen, thank you for your glowing review!

Just Artificial Group Ltd is rated 4.3 based on 1,191 reviews