Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,193 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 25th February 2026

Susie P

Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

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“Really lovely life like poppies, I will definitely buying from Just Artificial again”

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“It’s everything I hoped it would be.”

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“Delivery supposed to arrive Friday, needed them for a wedding over the weekend - didn’t turn up until Monday now surplus time requirements”

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Thank you for taking the time to post a Review. We are sorry to hear that, however on checking you ordered at 8.40am Thurs 24th and we shipped standard shipping (as you had selected) the very same day. If you had put notes or contacted us to say you needed them for the next day we could have seen if you wanted to upgrade your shipping to overnight next day. We do give multiple options during order to add any notes like "need by a certain date" or "leave with neighbour" and also during checkout you can choose your delivery speed. Surely if you needed this urgently you would have been better doing one of the above. That is what we always advise anyway then at least we have the chance to do our best and get it to you in time. We are sorry for you that it missed the occasion however we do wish you had let us know and given us and yourself a chance. Thank you

“Happy with the service received. The plant itself was smaller than I expected but will still be OK for my parents' grave.”

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“Ordered some flowers and were not going to arrive in time as originally stated so called to see if the delivery could be speeded up. Had to cancel as not available by time needed and told a refund would be processed. Now three weeks later and NO refund, contacted them and said it will be done soon. Not a very good service.”

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“Product good, but delivery very poor. Need to improve purchase to delivery to get a higher rating.”

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“Bought a silk trailing indoor plant where I wanted a bit of greenery but there was insufficient light to put a real plant. The silk one is great, looks so realistic and most attractive. Will certainly purchase from you again.”

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“Everything as agreed, Small problem with currency conversion (GBP/EUR) and amall problems with logistic, otherwise very satisfied”

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“Very pleased with my order, the flowers are beautiful! I ordered my flowers late on the Wednesday evening and cheekily asked if they could be delivered within school hours and by the following Monday and they arrived perfectly on time. Very impressed.”

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“Unfortunately one of my items was out of stock and the warehouse failed to let me know. Vincent was very helpful and responded quickly to emails - he sorted out my issue and made sure alternative (yet still suitable) flowers arrived on time. Thanks Vincent!”

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“my artificial flowers look like new after using the spray. also all the dust has disappeared”

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“Artificial bonsai looks good from a distance, up close a bit too plasticy. Fine for the price,”

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“Goods are fine and would rate them as good but very slow delivery - 6 working days - not in keeping with other companies who are able to deliver in a much quicker lead time.”

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“one word - fab-u-lous! I love my artificial Italian Cyress trees. They are the perfect size for my patio and I know they will never wilt or die. A tad expensive but worth it!”

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“Great item, just as I had imagined. Seamless and easy transaction”

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“Extremely happy with the artificial pansies they have taken pride of place at the front of our property.”

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Hi Charles. We are so pleased that you like the pansies

“Very pleased with purchase. The website is easy to use, tracking my parcel worked well and the bonsai arrived in perfect condition. It is lovely - just the right size and shape for its position in my flat. Very good service and product.”

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Thank you for your kind words

“The anemonies are very colourful and are extremely good value for money.”

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Hi Mrs. Ward. Thank you for your kind words

“My flowers arrived on time and we’re lovely 😊”

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We're so glad you like your flowers

“The order was dispatched promptly and the flowers are beautiful. Unfortunately I could not recommend the delivery service by Hermes. The delivery method would have to be changed for me to use this company again.”

Helpful Report

Hi Alison. We're delighted you like your flowers.

Just Artificial Group Ltd is rated 4.3 based on 1,193 reviews