Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,185 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

Company Reviews

Metrics

Info

4.3

Based on 1,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi very expensive for what they are would not buy again.”

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“still not received tree thank you”

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“I'm afraid that, after some time, I have still not received my order and, despite allowing for a little delay owing to the current problems, have virtually given up all hope of seeing it.”

Helpful Report

Hello, very sorry to hear this, this is the first we have heard of your parcel not arriving, we wish you had contacted us first to enable us to look into it and resolve for you before leaving the review. As per our email to you just now we are sending another out to you as it looks like it has been lost with the courier, we will claim with them. Our apologies for this, hopefully this resolves to your satisfaction.

“Still waiting for artificial to get back to me Communicated all 3 still no joy.”

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“Waiting for my order since 31st May. 2 e mails sent but no reply and don’t pick up the phone”

Helpful Report

Hi Helen, Thank you for your review and we are very sorry to see this. As per our website states on every page and in the basket and checkout procedure - we are currently not manning the phones due to reduced staff as per Government Guidelines to keep our staff and customers safe due to Covid-19. We are dealing with electronic communication only. We have since emailed you back with an update as your 1st email went to spam. Apologies for the delays but during these difficult times for everyone we are doing the best we can with a reduced workforce and in geenral offering a good service, however we apprecitate that sometimes things go wrong. We do also appreciate our customers patience and understanding during these times. Stay safe.

“Can’t give you a review as no delivery yet.”

Helpful Report

Sorry to hear that John, as per our dispatch email of the 16th said your order was shipped with Hermes tracking number 1661081248641585 and on our reply to you a day ago we sent you a tracking link showing the delivery was almost with you. We will chase this up now for you and it should be there any day. Stay safe.

“Tried to contact your company twice by phone and e mail about a second order with no reply.”

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“Sadly I was very disappointed with the product. It basically consists of today balls of plastic stuck randomly on the artificial stem. They do not look like flowers at all & as soon as you touch them to try & arrange them, they fall off. I would have returned them, but the packaging it arrived in was that battered, it was impossible to re-package. Very disappointed so I won’t be ordering anything else from this website which is a shame.”

Helpful Report

“I placed an order nearly a month ago. I received an email to say my item had been dispatched and should be with me within 3-5 days. However, they failed to provide me with the associated tracking number and I haven't received my order. I have sent an email to ask for an update on my order but to date have received no response or information.”

Helpful Report

“Rated 1 star because I’m not sure this will let me vote zero. Ordered on 16th May and received on the 9th June in a squashed box. The product was not even dispatched from Just Artificial until I had asked them where it was. To think I had to pay for this lack of service!”

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“Can't give a review as still not received my order after 4 weeks of waiting only good thing was you did answer my email asking where my order was. I was told I would get it this week still waiting 😞”

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“Could never speak to anyone. I know all about the con virus. But 7 calls and leaving a message on your answerphone with no return call. BLOODY ANNOYING!!!!!!!!”

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“Ordered a plant on 23rd may, it is now 2nd june, not had as much as a dispatch email, called over 5 times with no response juat goes to voicemail left 2 voicemails sent an email for someone to reply that they would check the warehouse first thing in the morning for then no reply and numerous calls again and nothing!!! Still not recieved my plant”

Helpful Report

“My item was delayed and I had to keep chasing for updates. It turned out that the delay was due to the wrong baskets being made up. However, when my basket finally arrived this morning it is still the wrong item and there is also a hole where there is obviously a trailing piece missing which makes it look lopsided. Such a shame as it was ordered as a birthday present. I really would not recommend buying from this website.”

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“I was very disappointed with my purchase.”

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“Horrendous waste of money i am sorry to say. Extremely poor quality. Would never order again from them.”

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“I cannot review products as they have never arrived!! I placed order on 24th March. It’s now 10th April. Had several messages from Hermes saying my delivery is on its way, then delayed, then rearranged. Still no parcel. These flowers were for a funeral on 7th so no good to anyone even if they do arrive”

Helpful Report

“I have been buying an artificial flower arrangement for my Dad’s grave stone at Easter for the last 30years. I have used various local florists & all have produced beautiful products. I had to resort to online because these shops are of course closed. This product is horrible, it’s so cheap & plastic looking & I'm ashamed to put it on my Dad’s stone.”

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“Very disappointed extremely poor quality,look cheap and nasty packaging very poor standard.will not deal with this company again what a waste of money. A Foster (mrs)”

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“Horrendous service Can’t comment on quality as haven’t received my items yet! Ordered 3 Ivy plants that were in stock on 30th dec Shop reopened on 2 jan Still waiting on 9th Jan and been told it’ll be another week and a half! Ridiculous and Charging £5 for postage Never again - asked for refund now!”

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Just Artificial Group Ltd is rated 4.3 based on 1,185 reviews