Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

“Can you remind me what I purchased please.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Very disappointing basket looked out of shape not enough foliage to cover basket have gone to IKEA to get more foliage to try and hide basket”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Disappointed in this company and its products would be an understatement. I found the quality of the flowers/leaves I received was poor and they were very unattractive. I returned them almost immediately, having been told in writing that I would be refunded within 14 days. They received my returned order on 15th March and it is only today, 19th April, my account was credited. This was after having contacted them three times to find out about my refund. Under no circumstances could I recommend this company.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Caladium plant - was unable to “shape” the leaves from their flat position in delivery box. Will return.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Very disappointed with product. Not what I ordered. I ordered the fushia red pink and cream and received a very ugly poor quality geranium pink and red hanging basket which was definitely not worth £70 with postage and delivery.”

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“Made an order in February. Returned at my own cost as was not what I was expecting and after chasing them, I am still to receive a refund. Would not recommend”

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“Won't be ordering again, I was very disappointed with the artificial hanging basket. I ordered three coloured fushias and got Two colour geraniums of a very poor quality. Not worth the money seeing it was very expensive .Sand from sussex”

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“Received an opened/used item. Colour did not match ever, advert was gold and came cream colour. Avoid. Never ever again. Strait to bin.”

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“Shilpit (old Scottish word) is the only way to describe the artificial grasses I received, very disappointed !”

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“I received a completely different item”

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“Great choice from main website but they used hermes to deliver and parcel was completely smashed and open and product was damaged inside, emailed just artificial with no response 😕”

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“Was very disappointed with trailing plant I ordered”

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“Not worth the money I paid. Late arrival”

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“Maybe I was unlucky but my order with Just Artificial has been a disaster from start to finish. It took over two weeks to receive my order and when I did, I received the wrong order. To their credit, they did send me my original order on a next day service, but by then were out of stock of some of my items as it took so long. By the time it arrived, I had had to make other plans so sent the order back for a credit refund. Over a month later, I am still waiting for my refund. I would personally avoid this company like the plague - there are lots of other options and my experience has been very bad.”

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“Will give only facts for you to decide or not to use this company ,ordered hanging basket on 8th Sept 2020,received email from company on 22nd Sept 2020 stating order had been sent out ,it is now 29th Sept 2020 and still have not received my hanging basket ,sent email and have tried to phone on two occasions and call goes to answer machine ...........still waiting”

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“AVOID AT ALL COSTS!!! Placed an order through just artificial with a confirmation they the order would be dispatched on 1/9/20. It’s now the 25th September and I have made contact with them a few times to chase my order up to now be told that it’s not going to get her for another couple of days (despite me saying I needed the items for this weekend) it could be Monday or Tuesday it’s with Hermes (speaks volumes) however the tracking they sent says that it’s not even with the courier yet. No apology, or them trying to reconcile the issue. Said I can’t have a refund until they get the item back (which I will them have to pay postage). Look elsewhere for items, shocking customer service”

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“They have beautiful flowers and very reasonably priced very well packaged and good delivery time.but trying to get a refund is terrible.they need to up better contact with their customers to keep them happy to keep coming back to them.”

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Hello Anna, as advised in our many emails to you accounts will refund you within 7 days of the refund request. Sorry to see that despite all your other positive comments that this equates to us only getting a 1 star review from you.

“SHOCKINGLY POOR!! Don’t touch them. I ordered a birthday gift for my father. After the delivery date had passed I heard nothing. Unable to make contact with this dreadful company, they hid behind the third party company I’d ordered through. They blamed the courier company, however, when I asked them to confirm the courier service they couldn’t give me one Complete let down 👎🏻”

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“Sent me the wrong products. So frustrating. You have one job as a retailer - deliver what the customer has bought.”

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“The good. polite and courteous , prices are good as are products if you receive them. The bad.. delays and repeatedly having to email the same emails to get a response...followed by broken promises, The story..Ordered on 22 July.. and after several emails ( and repeatedly sending various emails due to non reply and non delivery of item)and promises of delivery, on 02 august I decided Enough was enough.(load of gubbins on product page saying 7 days delivery.) 11 days after waiting and still zero item I sent an email to cancel the order If they couldn’t dispatch today. Clearly they couldn’t but they could not refund straight away either.. because apparently it’s gone to accounts to process the refund.. god only knows how long that’s going to take so I better open a PayPal case.. beware of the excuses .”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Just Artificial Group Ltd Reviews