Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

“Advertised as silk Lily of the valley but when arrived were plastic! Write an E mail and got no reply”

Helpful Report

Hi Jackie, we are very sorry to read that. Please could you check your inbox as we replied to your email within 4 hours on Friday evening (out of hours) to let you know we'd send our returns information when we reopened after the weekend. We sent this yesterday at 14:04 which was before you left this review. If you could please let me know or give us a call on 01524 858888 to advise these emails weren't received then we'd be happy with getting the required information to you a different way. We're sorry again you are unhappy with the quality of the products too, our description does advise the heads are plastic but the leaves are silk. If you need any more information or help, please let us know.

“I've not received the product”

Helpful Report

Good morning Eleanor, we are very sorry that your parcel has not yet arrived. Please could you check your inbox as we contacted you earlier regarding how we are resolving this. The parcel itself was dispatched the very next day after your order was placed (as it was placed after the same day dispatch cut-off). Please reply to that email and we'll work together to get your order to you asap.

“Not yet received. Where is it?”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“I ordered two trailing plants (order no. 94498) but was then called away from home for three days to visit my 92 yr. old mother who had been taken very ill. I was horrfified that JustArtificial use Evri as a courier as I have alway found Evri so unreliable in that their drivers never follow instructions and tend to leave parcels on my exposed (no porch) doormat without leaving a card through the letterbox. This is exactly what has happened this time and the parcel has now gone missing; I categorically have not received it despite searching for it behind my wheelie bins. I even checked with my neighbours to see if they'd taken it in so it didn't get wet or damaged, but they haven't. To make matters even worse, I have tried calling JustArtificial three times and sent an email but the phone is not being answered and I have yet to receive a reply to my email. I am worried I have wasted nearly £50 on goods that I have not received becuse JustArtificial use ever unreliable Evri! I looks like I will have to claim a refund for non delivery via my Barclaycard!”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“I’m still waiting for my package, I don’t think anyone should have to chase up a package in this day and age, very poor service, no communication, the product will have to be exceptional, if it ever gets here, or you will be getting it strait back, would never recommend this company, or ever use again.....”

Helpful Report

Hi David, We are very sorry that there has been a delay with your order and we aim to resolve this ASAP. Please could you check your inbox as we have sent an update regarding the delay, last week. We aim to make all deliveries stress free and prompt however our courier does encounter delays on the odd occasion. Of course, this is no excuse so please accept our apologies for the inconvenience. We have started an investigation with the courier to get your parcel on its way and we have been advised it will be with you this week. Again, we are very sorry.

“I have been trying to contact you regarding my order on 18th April. It’s now 3rd May. Please check your emails and voice messages. I’ll be happy to review your company again when I actually get correspondence from you.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Flowers have not arrived - so too late for Easter - very disappointed. Think Hermes are your problem. Everyone complaining about them here.”

Helpful Report

Hello Jill, Thank you for leaving a review and I am very sorry to hear your flowers haven't yet arrived. If you'd like to email us we can sort this out for you ASAP.

“I am not at all happy with quality of the goods and I sent them back. However I have not received a refund of any kind even though they were signed for at the sellers”

Helpful Report

Hi Shirley, We are very sorry you had a bad experience last time you shopped with us. Thank you though for bringing this to our attention as it helps us in the future to improve. I can see that you have since been refunded which is good, we're sorry about the delay in this. Hopefully, should you give us another chance later down the line, we guarantee to make it a much better experience.

“The flowers were very disappointing. Smaller than expected. I thought because they were expensive they you be top quality.”

Helpful Report

We're very sorry Helen that you were disappointed with your order. We appreciate your honest feedback too. Unfortunately, with the ever-changing market, the prices do increase over time. Although we'd like to think ours are competitive and fair. We will, however, bear in mind your comment. Hopefully, you still found a use for the flowers and can enjoy the quality regardless of the size.

“I will NEVER purchase from these people again. I ordered a 6 ft floral tree weeks ago which was nearly £170 so not exactly cheap!! It arrived terribly packaged. No bubble wrap whatsoever. Just shoved in a giant long box with hardly any protection. So when it finally arrived it was all broken. They put the bottom of the trees in pots with cement to get the trees to stand up. So I had a broken pot and bits of cement all over my bloody floor! The tree obviously wouldn't stand up so I had to send it back. So then there was an issue with even getting it sent back. They wanted me to keep it til the following week when I demanded it be collected by the Friday at the latest. Finally after several emails they agreed to collect on the Friday. Waited all day and the courier arrived to collect it 2 hours late. So clearly their choice of courier was rubbish too. Like where was I going to keep a massive 6 ft box!? I needed it sent back ASAP. Anyway it's been nearly 2 weeks now since it was picked up and still no refund. They have delayed because they haven't received it back from the courier.... how is this my fault!?!? I did everything I was supposed to! I sent it back! They also told me yesterday via email that they 'think it might be safe to do the refund'... refund never came yesterday. Now today I've received an update on my PayPal claim telling me to send it back!!!!! I did this nearly 2 weeks ago!!!!! Absolute cowboy company. Avoid making any big purchases with them. Your goods will be damaged and good luck trying to get your money back.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Rubbish product.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Placed an order and paid 9th Dec, was told there was a delay till 16th Dec, nothing was delivered no message, so contacted them on the 20th to be told they didn't have the stock. No alternative was offered except they would deliver the empty vase. Asked for refund, as of 4th Jan still waiting. No flowers No refund No contact from customer services since I contacted them on 20th Dec”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Disappointing”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Sometimes its best to say nothing”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Sent wrong colour. Customer services extremely unhelpful. Still waiting for partial refund.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Product stated that “lustre and durability are maintained by the use of premium quality silk material for a long life. They were 100% plastic!!”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“I’ve not received my order, had an email to say it’s dispatched and Hermes have it but only saying being processed on the Hermes tracker. Left a message on ur answering machine today but no one has got back to me”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Nice products when eventually arrived, however shame about the service i.e call I made to request a callback had no response so I left a message, again 2 days later call made heard a switch to answerphone, I left a message and 2 mins later emailed response which was not helpful at all!! I actually needed to speak to someone, but they just hide. Shame really as I was prepared to pay for more artificial flowers but unsure, their lack of response have ensured no confidence in delivery of a further order! and now no confidence in their services as a first time customer!!”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“service is poor, still awaiting any communication and products were ordered and paid for 17.6.2021. have called around 17 times on different phones at different times with not answer, just an answer phone. would be nice to receive a call to resolve.”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Recently ordered and have missing items. Have tried phoning- goes to answer phone, no one returned calls. Have emailed and they say they are looking into it and then nothing. Wouldn’t but again”

Helpful Report

Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Just Artificial Group Ltd Reviews