Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,187 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

Company Reviews

Metrics

Info

4.3

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I MADE AN ORDER END OF APRIL 2018...Ref 72323....PAID THE £300+ IN ITS ENTIRETY....6 WEEKS LATER I AM INFORMED THAT THE GOODS WILL BE OUT OF STOCK UNTIL AUGUST SO I ASKED FOR A REFUND.....I AM STILL WAITING 1 WEEK LATER DESPITE SEVERAL EMAILS.......DISAPPOINTING BECAUSE THEY MANAGED TO TAKE PAYMENT QUICKLY!!!!!! I HAVE DEALT WITH THIS COMPANY BEFORE AND USUALLY IMPRESSED WITH SERVICE...WHAT HAS GONE WRONG?”

Helpful Report

Sorry to see this but it is somewhat inacurrate and the emails you have been sending quite aggressive and threatening, total paid was £254.75 on order as per usual with most online companies - (payment on order), we advise you we was out of stock and due end May, you said you was fine to wait but not into June, we emailed you on 31st May to advise our shipement was delayed would you like to wait or be refunded in full. You said refunded in full. You chased your refund 2 days later and we advise accounts normally do these within 7 days, on the 6th day you posted this review and sent us an unpleasant email threatening to leave this review everywhere you could till you got your refund and that you had raised it with your card company. So now we cannot refund you as your card company will deal with it and you will have to wait for them to sort it which will take longer. Your review is like your emails - over the top and uncalled for despite all our responsive customer service and keeping you informed and the choice with you at all times to wait for the new stock or be refunded. What more could we have done? As you say you have used us before so you know we are trustworthy and reputable. We are very disappointed to see this type of review it is unjustified and hopefully anyone who reads it and our response will make their own judgement based on the facts and the many other honest decent customers reviews left praising us and our products and services. Some people you just cannot please and it seems this to be the case here. All the best.

“My Order No. 72130 was not delivered by Hermes when it should have been. Having rung Just Artificial on numerous occasions, I left three ansaphone messages and have sent one email asking what has happened to my parcel. So far no one from Just Artificial has contacted me. Very disappointed with your company.”

Helpful Report

Hi, sorry to see you have left us a poor review, we shipped your order 8 days ago with Hermes and as we advised their tracking is not showing up even though they collected it. We did emai you back the below email over 24 hours before you left this review, so we did reply to your email you must not have seen it/gone to spam. "Hello, I am sorry to hear this. I too have just traced it an it says the same, yet it was collected around a week ago. I have contacted Hermes about this. Please can you let us know the date you need this parcel for so we can let Hermes know the urgency? Thank you," We are still awaiting a response from Hermes, but we could have shipped you out another order express delivery if you had responded to say if it would be in time still for you. Hope we can sort it out for you. Kind regards,"

“Avoid this company. Delivery took so much longer than the website stated when I ordered and I kept having to chase it up myself and got constantly fobbed off with poor excuses. 3 weeks after ordering, the product arrived and was not what it showed on the website at all. I then incurred extortionate postage costs to return item and then had to wait a further 3 weeks for a refund. Communication throughout was very poor.”

Helpful Report

“Terrible lack of communication via email. Order placed before snow but kept using the weather as an excuse and poor quality once received. Would never buy from this company again!”

Helpful Report

“ordered flowers for a wedding they arrived not the same color as picture and covered in glue i had requested a return straight away iv been waiting 4 days they only email very late afternoon and so far still have not given me the return details!! customer service is none existent as i was just told to pick the glue off !!! they do not even answer the phones. avoid the hassle and go to a florist instead. stay away.”

Helpful Report

“I ordered flowers and after 2 weeks had not received them, I emailed the company and was told the flowers were out of stock in the warehouse when I asked why I had not been told this previously they did not reply just ignored me. I emailed and asked for a refund and again was ignored I have had ask Barclaycard Visa to escalate a case against Just Artificial so that I can get my money returned. Absolutely disgraceful way to treat a customer!!!”

Helpful Report

“I purchased an item and requested next day delivery at an additional cost of £7, making total delivery charge of £14.50. I decided to pay the additional charge for express delivery as the usual method takes 1 week and I didn't want to wait that long. I placed my order on Wednesday evening so expected my item to be delivered on Friday. It was not delivered until the following Monday. Although I contacted customer services on 3 occasions I have not been told why my item was not delivered on next day service and have not been offered any credit for the additional delivery cost I paid for”

Helpful Report

“I placed an order with fruugo from just artificial on the 22nd of November which I didn't receive so I reordered the same item from yourselves thinking I would get it..which I did but I still haven't received”

Helpful Report

Hello, We are very sorry to hear this, the order via Fruugo did not come through to us so there must have been a problem with the initial order which we have no access to - they only pass on completed orders. With the 2nd order you placed with us we have shipped that and we did contact you to advise and you have confirmed it has arrived, so hopefully all is resolved for you now. Again our apologies, have a wonderful Christmas. Thank you.

“My two baytrees arrived sqashed together in a broken cardboard box with leaves broken. I was promised a replacement that never arrived. Over two months later, I finally got refunded after much trouble and endless e-mails.I would NEVER deal with this company again.”

Helpful Report

“The artificisl plant arrived in a broken, battered cardboard box. There is nothing to stand the plant in so I need to find a solution to that. Moreover the plant is a cheap-looking thing and not worth the purchase price. Absolute rubbish.”

Helpful Report

“Poor customer service. Paid £15 for next day delivery for it to get sent 2 days after the purchase. Customer service team told me that I should of specified a time I needed to get the items by but I thought "next day delivery" was self explanatory. Apparently not.”

Helpful Report

Just Artificial Group Ltd is rated 4.3 based on 1,187 reviews