Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,193 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

Write Your review

Tell us how Just Artificial Group Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is absolutely rubbish!! We waited for weeks to receive our items which then turned up badly packaged and damaged. We tried to get a refund which turned into even more of a hassle!! the package was meant to be picked up in order to get our money back, we were sent a label for the package but it was never picked up. the person we spoke to was extremely rude and unhelpful. biggest waste of money! I would avoid using this service!!”

Helpful Report

“The wall hanging basket was well made and natural looking”

Helpful Report

thank you for your kind review, glad you liked your Artificial Wall basket!

“Hi I MADE AN ORDER END OF APRIL 2018...Ref 72323....PAID THE £300+ IN ITS ENTIRETY....6 WEEKS LATER I AM INFORMED THAT THE GOODS WILL BE OUT OF STOCK UNTIL AUGUST SO I ASKED FOR A REFUND.....I AM STILL WAITING 1 WEEK LATER DESPITE SEVERAL EMAILS.......DISAPPOINTING BECAUSE THEY MANAGED TO TAKE PAYMENT QUICKLY!!!!!! I HAVE DEALT WITH THIS COMPANY BEFORE AND USUALLY IMPRESSED WITH SERVICE...WHAT HAS GONE WRONG?”

Helpful Report

Sorry to see this but it is somewhat inacurrate and the emails you have been sending quite aggressive and threatening, total paid was £254.75 on order as per usual with most online companies - (payment on order), we advise you we was out of stock and due end May, you said you was fine to wait but not into June, we emailed you on 31st May to advise our shipement was delayed would you like to wait or be refunded in full. You said refunded in full. You chased your refund 2 days later and we advise accounts normally do these within 7 days, on the 6th day you posted this review and sent us an unpleasant email threatening to leave this review everywhere you could till you got your refund and that you had raised it with your card company. So now we cannot refund you as your card company will deal with it and you will have to wait for them to sort it which will take longer. Your review is like your emails - over the top and uncalled for despite all our responsive customer service and keeping you informed and the choice with you at all times to wait for the new stock or be refunded. What more could we have done? As you say you have used us before so you know we are trustworthy and reputable. We are very disappointed to see this type of review it is unjustified and hopefully anyone who reads it and our response will make their own judgement based on the facts and the many other honest decent customers reviews left praising us and our products and services. Some people you just cannot please and it seems this to be the case here. All the best.

“Absolutely delighted with this product, they are exactly what I wanted and look real. They are worth every penny”

Helpful Report

wonderful to hear, thank you for your positive review, look forward to seeing you again in the future!

“Bit sparse for the price paid. Really needs two pieces to make a decent show and that would be quite expensive.”

Helpful Report

“Great products and service. Packaged well and delivered promptly”

Helpful Report

You are very welcome Jayne, great to hear our hard work pays off!

“Great service came wick”

Helpful Report

“Great quality fake ivy - huge and look great”

Helpful Report

“Should have been available for postage in 2 days according to online ordering. Received email stating 5/10 days . Left clear instructions for delivery which were ignored. Packaging was very poor allowing items to move around. Payment was taken on day one well before delivery. Overall experience very disappointing.”

Helpful Report

“Have always had fresh hanging baskets but to be very honest Just Artificial look every bit as realistic without the hassle of watering, dead heading etc. So I am now sold on Just Artificial and the number of people who compliment you on your lovely hanging baskets and the work you have put into them raises many a smile.”

Helpful Report

“The flowers were lovely, very realistic and I was kept informed regarding delivery etc.”

Helpful Report

“Very happy with the silver clip on butterflies have used them on chest of drawers. Clipped the butterfly on the ring handles and they look perfect.”

Helpful Report

“THE FLOWERS ARE LOVELY”

Helpful Report

“Lovely flowers but I was expecting them bigger , but great addition to my vase”

Helpful Report

“Very good for the price. I was a little dubious as what I purchased was rather cheap, however I would say good quality for the price paid. I have recommended to my colleagues who run other business centres. Delivery was also great. We shall use again.”

Helpful Report

“Quick delivery and when items turned up i hwas very impressed with the quality of them.”

Helpful Report

“I bought 7 Gerbera flowers and they are very realistic, I did have to cut them down a bit as they are huge, but I love them thank you”

Helpful Report

“Absolutely love my hanging baskets, they look so real. Such good quality too. Brilliant fast service & good communication. Highly recommended, will definitely be buying from you again. Thank you”

Helpful Report

“We were sent the wrong hanging baskets and were, obviously, very disappointed. I emailed Just Artificial and had a very swift response from someone called Vincent, who contacted the warehouse and found out that a mistake had been made. He was extremely helpful and got things moving straight away. Three more hanging baskets arrived this week and we are very pleased with them. The colours and the composition were like the pictures on the web site. This is our second order from Just Artificial and we were very pleased with our first order, too. Friends recommended Just Artificial to us and I would certainly recommend them to anyone else..”

Helpful Report

Thank you very much for your kind feedback, glad to know we resolved the issue to your full satisfaction, again apologies for the mix up on the original delivery. Enjoy your Hanging Baskets in the sun and save water by not watering them!!

“My grandson took his own life two years ago. He was into gardening and horticulture and his favourite flower was Morning Glory. So the wonderful silk flower I have received from you now has pride of place in our home. Thank you very much. It is beautiful.”

Helpful Report

Just Artificial Group Ltd is rated 4.3 based on 1,193 reviews