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Just Artificial Group Ltd Reviews

4.3 Rating 1,193 Reviews
81 %
of reviewers recommend Just Artificial Group Ltd
Company Reviews Product Reviews
7
 Metrics Info
4.3
Based on 1,193 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Just Artificial Group Ltd Reviews

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

Write Your review

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Ann M
Verified Buyer
“The daisies were exactly as described and suited my vases perfectly”
Helpful Report
Paul L
Verified Buyer
“The 3 vases with the floral decorations arrived on time and was packed very well, The items are perfect and all 3 now take pride of place with 2 on my windowsill and 1 on my coffee table.”
Helpful Report
Alan B
Verified Buyer
“it looks real you have to feel it to know its not very happy with it”
Helpful Report
Anonymous
Verified Buyer
“Good product and great value. I have ordered faux eucalyptus before and I was very happy with the quality and realistic look.”
Helpful Report
Anne W
Verified Buyer
“Customer service was excellent and kept me informed all the way through the process.”
Helpful Report
Christine P
Verified Buyer
“flowers look lovely,haven't yet had a chance to arrange them,purchased to display in church,would have liked more choice of colours to be available”
Helpful Report
Anonymous
Verified Buyer
“Beautiful silk flowers. Perfect for a special day.”
Helpful Report
Caroline A
Verified Buyer
“My hanging baskets and troughs are amazing very well made and very pretty the customer care is outstanding nothing was to much trouble they are also making some more made to measure so very excided to see what they are like BIG THANKYOU I love them”
Helpful Report
Elizabeth B
Verified Buyer
“My Order No. 72130 was not delivered by Hermes when it should have been. Having rung Just Artificial on numerous occasions, I left three ansaphone messages and have sent one email asking what has happened to my parcel. So far no one from Just Artificial has contacted me. Very disappointed with your company.”
Helpful Report
Hi, sorry to see you have left us a poor review, we shipped your order 8 days ago with Hermes and as we advised their tracking is not showing up even though they collected it. We did emai you back the below email over 24 hours before you left this review, so we did reply to your email you must not have seen it/gone to spam. "Hello, I am sorry to hear this. I too have just traced it an it says the same, yet it was collected around a week ago. I have contacted Hermes about this. Please can you let us know the date you need this parcel for so we can let Hermes know the urgency? Thank you," We are still awaiting a response from Hermes, but we could have shipped you out another order express delivery if you had responded to say if it would be in time still for you. Hope we can sort it out for you. Kind regards,"
Agatha K
Verified Buyer
“Lovely flowersand near-naturalcolours”
Helpful Report
Thank you - you are very welcome!
Susan C
Verified Buyer
“Absolutely delighted with my purchase of ornamental twigs. They arrived promptly and in very good condition. I would not hesitate to order again and would highly recommend you to family and friends. Many thanks.”
Helpful Report
Thats lovely to hear, thank you so much for taking the time to write such a fantstic review, we appreciate your feedback, hope to see you again in the future!
Angela M
Verified Buyer
“Lovely wall flower basket,very vibrant Item was very well packaged and delivered quickly Would certainly recommend Thanks”
Helpful Report
Glad to hear you like your artificial flower wall basket, they do look great even if we do say so ourselves! Appreciate your lovely feedback and that you would recommend us, thank you!
Anonymous
Verified Buyer
“I purchased two hanging baskets from Artificial Ltd three years ago. They remained hanging on my porch exposed to all weather conditions throughout. I was so delighted with the high quality of the products that, when wishing a change, I did not hesitate ordering two more baskets. As beautiful and flowers looking as real as previous ones. Exceptional products.”
Helpful Report
Hello, thank you very much for the fantastic feedback, we are so happy to hear about your artificial hanging basket lasting 3 years and more and glad to hear you are equally impressed by the new ones you ordered. Hope to see you again soon!
Anonymous
Verified Buyer
“Very pleased with the plants quite real looking”
Helpful Report
Catherine D
Verified Buyer
“Easy to navigate around the site and place an order. Communication very good. Excellent service.”
Helpful Report
Bridget A
Verified Buyer
“What do you say....well lay out of web site very easy to use, good photos to find exactley what you want. Well packaged and presented. Just what I was looking for a very reasonable, quality product thank you.”
Helpful Report
Anonymous
Verified Buyer
“Nice product, very slow delivery.”
Helpful Report
Elaine C
Verified Buyer
“Delighted with my hanging baskets. Well worth the money 😀😀”
Helpful Report
Anonymous
Verified Reviewer
“Avoid this company. Delivery took so much longer than the website stated when I ordered and I kept having to chase it up myself and got constantly fobbed off with poor excuses. 3 weeks after ordering, the product arrived and was not what it showed on the website at all. I then incurred extortionate postage costs to return item and then had to wait a further 3 weeks for a refund. Communication throughout was very poor.”
Helpful Report
Judith E
Verified Buyer
“The 2 x 5ft palms I ordered were bright lurid green, and looked plastic - not at all what I expected for just under £200! Very disappointing.”
Helpful Report
Just Artificial Group Ltd is rated 4.3 based on 1,193 reviews
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