Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,193 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 25th February 2026

Susie P

Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

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“Fantastic service & beautiful realistic flowers will definitely order again”

Helpful Report

“Very Happy with my artificial lilies , disappointed it took two weeks to arrive , i had to chase up only to be told they were sending them out that day, this was 9 days after i placed and paid for my order I needed 2 more lilies so paid £11 for Next Day delivery and didn't get this order till two days later , i have emailed but no one has got back to me and that was last week , Disappointing”

Helpful Report

“Three bunches of mixed colour silk sweet peas ordered as a gift for my sister who is unsuccessfully trying to grow some in her garden. She was delighted with the quality of the silk ones, says they are very lifelike.”

Just Artificial Group Ltd 5 star review on 27th August 2020

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“Was looking for decent hanging baskets as fed up with throwing away real ones. Very happy with what we bought, they look fabulous and very realistic 👍🏻”

Just Artificial Group Ltd 5 star review on 25th August 2020

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“Ordered daisies for a vase in my new home. Delivered very quickly and matched the description given on the website.”

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“Ordered two Monstera Leafs. Too a long time to arrive and packaged poorly. Leaves all scrunched up and bent. Leaf looks quite life-like but the junction between stem and leaf looks fake. They look like the two separate parts that they actually are which is a shame. For these reasons I do tHonk I will be ordering anything from this company again.”

Helpful Report

“I'm really pleased with my rose gold Manzanita tree - it looks great against the sparkly wall in my bathroom. There were problems with delivery, but these were caused by Hermes rather than Just Artificial, and it was worth the wait”

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“Arrived lovely packed, beautiful plant”

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“I received the poppy grave memorial and was amazed at how lovely it is. It will brighten up my husbands grave beautifully and last much longer than real flowers which look so sad when they are dying.”

Just Artificial Group Ltd 5 star review on 22nd August 2020

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“Lovely lifelike flowers, beautiful colours. Arrived in a good amount of packaging so no damage. I’m very pleased with my purchase”

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“Never used company before but my item arrived safely and was exactly as advertised. Now In a beautiful new pot and friends need a close up just to prove the plant is artificial. Thank you Artificial Limited.”

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“Delighted with the quality and value for money of the items. We chose the sweet peas and they really look the most realistic of all the silk flowers we have purchased from other companies. Very good website also and the items arrived quickly and well packed. Would definitely use Just Artificial Limited again.”

Helpful Report

“I bought a large outside haging basket and a small green indoor one. There was a little hitch with the delivery but it sorted out immediately on a next day and I was over the moon with my flowers. Every one that visits my home.loves them. Thank you so much!”

Helpful Report

“SHOCKINGLY POOR!! Don’t touch them. I ordered a birthday gift for my father. After the delivery date had passed I heard nothing. Unable to make contact with this dreadful company, they hid behind the third party company I’d ordered through. They blamed the courier company, however, when I asked them to confirm the courier service they couldn’t give me one Complete let down 👎🏻”

Helpful Report

“Sent me the wrong products. So frustrating. You have one job as a retailer - deliver what the customer has bought.”

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“After a wait I finally received a refund for the flowers that were incorrectly sized on the website - now corrected I’m told. A good result.”

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“Wow I am so impressed with the quality of the hanging baskets! Surpassed my expectations. Especially the Petunia Mixed Hanging Basket, incredibly realistic and a really good size. Beautiful. I thought the baskets were quite expensive but really glad I risked an order and now I have seen the quality I am really happy with the value for money. You can tell they aren't real if you look carefully, but they are brightening up my patio. I fail to keep hanging baskets alive as they dry out so quickly so these are a good solution for me. Delivery took a while but not any longer than stated at time of purchase.”

Helpful Report

“The good. polite and courteous , prices are good as are products if you receive them. The bad.. delays and repeatedly having to email the same emails to get a response...followed by broken promises, The story..Ordered on 22 July.. and after several emails ( and repeatedly sending various emails due to non reply and non delivery of item)and promises of delivery, on 02 august I decided Enough was enough.(load of gubbins on product page saying 7 days delivery.) 11 days after waiting and still zero item I sent an email to cancel the order If they couldn’t dispatch today. Clearly they couldn’t but they could not refund straight away either.. because apparently it’s gone to accounts to process the refund.. god only knows how long that’s going to take so I better open a PayPal case.. beware of the excuses .”

Helpful Report

“The good. polite and courteous , prices are good as are products if you receive them. The bad.. delays and repeatedly having to. Entail the same emails to get a response...followed by broken promises, The story..Ordered on 22 July.. and after several emails ( and repeatedly sending various emails due to non reply and non delivery of item)and promises of delivery, on 02 august I decided Enough was enough.(load of gubbins on product page saying 7 days delivery.) 11 days after waiting and still zero item I sent an email to cancel the order If they couldn’t dispatch Ed today. Clearly they couldn’t but they could refund straight away either.. because apparently it’s gone to accounts to process the refund.. god only knows how long that’s going to take so I better open a PayPal case.. beware of the excuses .”

Helpful Report

“Disappointed with the flowers, they were expensive and looked artificial. They were in a poly bag inside a medium thickness cardboard box which was crumpled in the hands of Hermes delivery service. Yes, the service from Just Artificial was OK given the pandemic, but I won’t be using them again.”

Helpful Report

Just Artificial Group Ltd is rated 4.3 based on 1,193 reviews