Just Artificial Limited Reviews

Name: Just Artificial Limited
Address: Upper Offices,Old Grand Garage,Thornton Road, Morecambe
Rating: 4.31

4.3 Rating 1,169 Reviews

82 %

of reviewers recommend Just Artificial Limited

Company Reviews

Metrics

Info

4.3

Based on 1,169 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Artificial Limited:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road
Morecambe
LA4 5PB

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Just Artificial Limited 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 1 star because I’m not sure this will let me vote zero. Ordered on 16th May and received on the 9th June in a squashed box. The product was not even dispatched from Just Artificial until I had asked them where it was. To think I had to pay for this lack of service!”

Helpful Report

“Can't give a review as still not received my order after 4 weeks of waiting only good thing was you did answer my email asking where my order was. I was told I would get it this week still waiting 😞”

Helpful Report

“Could never speak to anyone. I know all about the con virus. But 7 calls and leaving a message on your answerphone with no return call. BLOODY ANNOYING!!!!!!!!”

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“Ordered a plant on 23rd may, it is now 2nd june, not had as much as a dispatch email, called over 5 times with no response juat goes to voicemail left 2 voicemails sent an email for someone to reply that they would check the warehouse first thing in the morning for then no reply and numerous calls again and nothing!!! Still not recieved my plant”

Helpful Report

“My item was delayed and I had to keep chasing for updates. It turned out that the delay was due to the wrong baskets being made up. However, when my basket finally arrived this morning it is still the wrong item and there is also a hole where there is obviously a trailing piece missing which makes it look lopsided. Such a shame as it was ordered as a birthday present. I really would not recommend buying from this website.”

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“I was very disappointed with my purchase.”

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“Horrendous waste of money i am sorry to say. Extremely poor quality. Would never order again from them.”

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“I cannot review products as they have never arrived!! I placed order on 24th March. It’s now 10th April. Had several messages from Hermes saying my delivery is on its way, then delayed, then rearranged. Still no parcel. These flowers were for a funeral on 7th so no good to anyone even if they do arrive”

Helpful Report

“I have been buying an artificial flower arrangement for my Dad’s grave stone at Easter for the last 30years. I have used various local florists & all have produced beautiful products. I had to resort to online because these shops are of course closed. This product is horrible, it’s so cheap & plastic looking & I'm ashamed to put it on my Dad’s stone.”

Helpful Report

“Very disappointed extremely poor quality,look cheap and nasty packaging very poor standard.will not deal with this company again what a waste of money. A Foster (mrs)”

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“Horrendous service Can’t comment on quality as haven’t received my items yet! Ordered 3 Ivy plants that were in stock on 30th dec Shop reopened on 2 jan Still waiting on 9th Jan and been told it’ll be another week and a half! Ridiculous and Charging £5 for postage Never again - asked for refund now!”

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“This plant is not made of silk. It’s plastic, and looks like plastic. I’m currently complaining to JustArtificial about this and I’m waiting for them to get back to me. Don’t buy it - it looks plastic-ey and cheap.”

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“I cannot recommend this company! An order was placed on the 15th November, advised there would be a delay as an item was out of stock, then advised a further delay. I asked for the stock items be delivered and the missing item to be refunded to my credit card - I am still waiting the refund!!!”

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“The tree arrived in a battered box , the tree itself was rusty, completely a reject,”

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“Not actually received my goods yet, very slow service. Iexpected them earlier, so the thing I needed them for has been and gone, so I'll be making a return!”

Helpful Report

“Well I haven’t received my parcel yet and you’re asking me to rate your service so, not great!”

Helpful Report

Hi Dan, Sorry to hear that, ideally customers would contact us through the correct chanels ie phone or email before hastily writing a disgrunted review, sadly it seems this is not always possible. We checked and you was emailed a tracking email confirming dispatch on the 18th Nov. Tracking number 5978471248888083. I have just tracked it and it shows as being delayed in transit, I will contact the courier for you and find out where it is and let you know, All the best.

“Item STILL not received, despite chasing Just Artificial and despite promises made that the goods had been shipped. Beginning to think that the goods don’t actually exist. Excellent way to make profit....charging customers without providing the goods. Will NEVER shop on this site again”

Helpful Report

“Have not received my order, please advise. Ordered 3 weeks ago,”

Helpful Report

Sorry to see you just asked us where your order is by leaving us a poor review. We would normally expect a customer to contact us first by email to ask us, so that we was given the chance to look into it for you and resolve. I can see this was shipped (as per the dispatch email we sent you with tracking info in it) over a week ago and on tracking it looks like the parcel has got delayed on route. So now that we are aware we will contact them for you and ask where it is and what's happened to it. As soon as we know we will let you know, and if it is lost we will get more shipped out immediately.

“This company do not keep their word. I paid for Next Day Delivery at a huge sum and still not received it 3 days later”

Helpful Report

“Delivery supposed to arrive Friday, needed them for a wedding over the weekend - didn’t turn up until Monday now surplus time requirements”

Helpful Report

Thank you for taking the time to post a Review. We are sorry to hear that, however on checking you ordered at 8.40am Thurs 24th and we shipped standard shipping (as you had selected) the very same day. If you had put notes or contacted us to say you needed them for the next day we could have seen if you wanted to upgrade your shipping to overnight next day. We do give multiple options during order to add any notes like "need by a certain date" or "leave with neighbour" and also during checkout you can choose your delivery speed. Surely if you needed this urgently you would have been better doing one of the above. That is what we always advise anyway then at least we have the chance to do our best and get it to you in time. We are sorry for you that it missed the occasion however we do wish you had let us know and given us and yourself a chance. Thank you

Just Artificial Limited is rated 4.3 based on 1,169 reviews