Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery speed was good. Buuut... I was slightly irritated by the fact that the balls weren't packed as they were ordered. I ordered spare balls for am existing set, plus 2 sets of create your own, but the balls were all mixed up, not segregated into the sets. If I had not checked the boxes, and sent them on as Xmas presents (which is what they are) the recipients wouldn't have gotten the correct combinations. Also I had lots of issues with codes not working - the lady who dealt with me had tenacity! Lol. I appreciated her keeping her eye out for my emails otherwise it could have been a wholly frustrating experience. I totally love your lights though! Everybody needs a set (or 4 as we have here). Always room for more though!”

Helpful Report

Posted 8 years ago

Dear Sarah, Thank you so much for your post and constructive feedback. I am very sorry that your balls arrived all mixed up - this is certainly not how they are supposed to be sent out so I will address this issue immediately. I do apologise. I also hope I was helpful resolving the issue with your discount code? Please kindly let me know if there is anything further I can help you with. I am glad that you love the light sets in spite of these set-backs - I also have 4 sets at home! Yours sincerely, Kate

Posted 8 years ago

“I love the lights. My friend has 2 sets a d bought them After seeing hers. Great choice of colours. Packaged nicely, clear instructions and look beautiful in our bedroom.”

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Posted 8 years ago

“Love the products and super speedy delivery, extremely happy!”

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Posted 8 years ago

“Love them!! Easy to assemble, great colours, adds an amazing ambiance to the room 👌🏽”

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Posted 8 years ago

“Kate was very helpful & my lights are beautiful! Would definitely recommend.”

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Posted 8 years ago

Dear Caroline, Thank you so much for your kind post - I am delighted you love your lights! Yours warmly, Kate

Posted 8 years ago

“Great lights and good quality ordering and delivery process.”

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Posted 8 years ago

“Quick delivery, reasonable prices.”

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Posted 8 years ago

“Excellent service, quick and easy to choose and order online and very fast delivery. Had a problem with the string of bulbs, one phone call to an extremely helpful and happy member of staff and bobs your uncle- a new string of bulbs arrived for me in the next post. Brilliant!”

Helpful Report

Posted 8 years ago

Dear Lorraine, Thank you for your lovely post - have not heard 'bob's your uncle' for a while and it makes me lol! I am so glad you like your light set and hope you enjoy it through the short days and long nights to come... Yours warmly, Kate

Posted 8 years ago

“Love my lights so much! Beautiful colours to chose from and I love the fact you can mix and match so you can purchase ones that fit exactly to your needs. They look perfect in my room and I’ve had a number of compliments on them”

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Posted 8 years ago

“I've bought several sets of lights off you guys and I have to say the delivery was very quick and the staff where very helpful when I've called or emailed 5* service”

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Posted 8 years ago

Dear Katy, What lovely feedback - thank you so much. Enjoy your lights! Yours warmly, Kate

Posted 8 years ago

“Love the lights! Really changed our sitting room!”

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Posted 8 years ago

“I Love them”

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Posted 8 years ago

“I like the lights, but I deliberately ordered LED lights through the website when I received the 'back in stock' email and the ones I received are not LEDs. I did not know this until a friend bought some and I realised the difference. I'm not sure why this happened.”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for your email. I am really sorry you received the filament bulb cable and not the LED cable. I can see from your order number that you ordered a set which may account for why the wrong cable was sent out at the time. I will of course send you out a 35 LED cable from the shop if you would like me to? You can then replace the cotton balls into the new cable. Please kindly email me at hello@cableandcotton.com and let me know. Yours sincerely, Kate

Posted 8 years ago

“It's a shame that there aren't more stars as I would have awarded 10 and excellent! Website is very easy to use. Customer services great. Speedy delivery. Parcel packaged very carefully. Lights very good quality.”

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Posted 8 years ago

“Replacement bulbs I ordered were received in short timeframe.”

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Posted 8 years ago

“Fab customer service! Replied to an email on a Sunday and solved my lighting problem. Very impressed will upgrade to led and would recommend.”

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Posted 8 years ago

“Love these lights so much! So stylish and calming, and the LED light string is perfect.”

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Posted 8 years ago

“Great service as always - very helpful.”

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Posted 8 years ago

“I just love these lights, it's so exciting to get new colours.”

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Posted 8 years ago

“The lights give a beautiful glow and brighten up a dark corner. I'ld like to buy some more in different colours.”

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Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews