Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,406 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought a few sets of these over the years; and I love them. I ordered 2 replacement balls but sadly I was delivered 8 of the wrong colours so I presume someone else’s. No reply from my emails.”

Helpful Report

Posted 1 month ago

“I found ordering a gift voucher for my sister's birthday very straightforward,however, I requested it be sent for the 21st January (her birthday) and had yet to receive it in her in box. This is very disappointing.”

Helpful Report

Posted 1 month ago

“I have contacted cable and cotton regarding issue I have with my order and no one has acknowledged or responded to my email”

Helpful Report

Posted 7 months ago

“Had their outdoor lights not even a year. The bulbs are poor quality and one has leaked significantly with 3 others showing sign of condensation. I have emailed customer service and not had a response. Disappointing response as they were not cheap compared to other on the market.”

Helpful Report

Posted 3 years ago

“There was absolute confusion re. delivery … it took about 6 goes with the delivery company website failing to retain my preferences each time. Also I received very late response when I tried to contact C and C .. you need a more immediate communication channel .. phone?!”

Helpful Report

Posted 3 years ago

“Only about a third or a quarter of the lights work, bought a plug from them too but still don't work. Emailed and was told to try another plug, got no reply when I told them this didn't work.”

Helpful Report

Posted 4 years ago

“Delivery was good hence the 2 stars however I ordered the 3 inflatable globes as I had previously ordered many of these in the past and loved them. Unfortunately they have changed the globes, which are now remote controlled and they are of ver poor quality. Two of them didn’t charge at all and the other only lasted 6 hours and the charging port on the globe became flooded, brown colour and now faulty. Don’t waste your money. Pity they changed them as previously they were brilliant.”

Helpful Report

Posted 4 years ago

“A plug was ordered and paid for along with a set of lights but not included in the box when the delivery arrived. This was a fairly standard non-complex order, and it is disappointing that a simple task could not be fulfilled. The company sent one out pretty quickly when I emailed them, but the mistake was still irritating. It shows a lack of attention to detail.”

Helpful Report

Posted 4 years ago

“I love your products but your delivery costs are way too high and also rather slow.”

Helpful Report

Posted 6 years ago

“Hi! I orderd My bulbs about 3 weeks Ago and have not heared a Word. How Long does it take for a package to get to Norway? I wrote an email last week but didn't get an answere.”

Helpful Report

Posted 6 years ago

Hi Elin, Your order left us on the 8th August. The day after you placed the order. I have just tracked it and I can see that it is in Norway with your postal system but I can not understand why it has taken so long. We have not received any email from you so this is the first time I have become aware of the issue. I am very very sorry. Now that I know the situation I will email you and try and find out why your order has taken so long. Best Wishes C&C

Posted 6 years ago

“I haven’t received my order yet and have not be told when it’s likely do arrive! (I’m a wholesale customer)”

Helpful Report

Posted 6 years ago

Dear Claire, Thank you for your review - I have replied privately regarding the status of your wholesale order. Kind regards, Kate

Posted 6 years ago

“We have used Cable & Cotton a few times - twice in the same week this month! We love the company but to be told on both occasions that there is a delay after purchasing items is bad! Why not make it plain on the website that there are delays, instead of sending an email after the order is placed!? This gives the purchaser an option to go elsewhere if items are needed quickly :(”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your review - I do understand how frustrating this is when stock is unavailable and apologise for the delay in being able to fulfil your order/s. I very much hope the issue is now resolved for you - if not, please kindly let me know via customer service at hello@cableandcotton.com I will of course also pass your feedback on to our company director. Yours sincerely, Kate

Posted 6 years ago

“I don’t know! Not received my order yet!”

Helpful Report

Posted 7 years ago

Dear Dani, Thank you for your post; just to confirm that your order to the USA was placed on 07.02.19 and dispatched with Royal Mail on 08.02.19 and the tracking information in the Royal Mail website is: Tracking no. RS465166742GB Your item has been received at ISC NEW YORK NY (USPS), United States of America. More information will be available as it travels through the network. We usually allow 10 working days for an order to be processed and delivered to the USA. So your order will hopefully be with you on time later this week. I hope you enjoy your lovely light set when it arrives. Yours sincerely, Kate

Posted 7 years ago

“Website unusable- no response to my email requesting an update on delivery- disappointing.”

Helpful Report

Posted 7 years ago

Dear Jennifer, Thank you for your post and feedback - I am sorry you did not receive the email I sent you in reply to your enquiry. You emailed on 20.12.18 and I replied on 21.12.18 - I am resending this email to you now so please kindly check your junk / spam folder as this is most likely where it went last time. We always aim to reply within 24 hours of any enquiry (Mon - Fri) and it is very rare for us not to. I am sorry this one did not get through to you in time to reassure you that your order was on its way. I very much hope you like your lights and that you have a lovely Christmas. Yours sincerely, Kate

Posted 7 years ago

“Comms not great. Feel like my order was forgotten until I sent an email to chase after 5 days. No response to emails, managed to get though after a couple of non returned calls to check. Got lights after 8/9 days which were fine.”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your post - I am sorry the service was not impeccable for you. Our office hours for taking phone-calls are Monday - Friday 10 -1 pm. I do remember speaking to you on the phone before seeing your email (in a very full in-box!) and therefore did not reply by email as well, and believe I explained that we were running late with delivery of orders after the Black Friday promo weekend and apologised for the delay. I can assure you that your order was not forgotten! Just in the queue for processing and delivery and I apologise again for the inconvenient wait. I very much hope it was worth it and that you are happy with your order, now that you have received it. Yours sincerely, Kate

Posted 7 years ago

“Hello, Had to return them to you today as two lights wont work.... they are pretty so asked for an exchange and look forward to their return. Thank you.”

Helpful Report

Posted 7 years ago

Dear Kay, Thank you very much for your post - I am so sorry that two of your LED lights do not work, and can assure you this is most unusual. If you contacted us via hello@cableandcotton.com we would have of course helped in any way we can with replacement lights. As you have already returned them, we will of course replace them when they are received back into the warehouse. Please can you kindly contact me at customer service on the above email address and let me know which postal address you returned the lights to so I can make sure to keep an eye out for them and ensure you get a replacement set as soon as possible? I look forward to hearing from you. We very much want you to enjoy your new light set. Yours sincerely, Kate

Posted 7 years ago

“Purchased some replacement bulbs and the postage was more than the price of the bulbs. Complained and was told the dispatch company put the postage price up so they reduced the cost of the bulbs and apparently that makes it ok?! Started to replace bulbs on our 35 string to find they had all burnt out. There was no fuse bulb in the string at all. I now don’t have enough bulbs and don’t feel inclined to buy more. Very disapointed. Had we known there were LED replacement strings we would have gone down that road in the first place. Now we have a useless set of lights.”

Helpful Report

Posted 8 years ago

Dear Anon, Thank you for your post. I am sorry you bought replacement bulbs and that they do not work on your cable. It sounds as if your cable pre-dates 2015, when the filament bulb cable was changed to include the white-tipped fuse bulb (which when changed, usually lights up all the other bulbs as well). If this is the case then you do need a replacement cable. If you would like to email hello@cableandcotton.com I can be of more help with this for you. Yours sincerely, Kate

Posted 8 years ago

“I don't think it's clear enough on your site that you are going to have to thread the lights onto the balls yourself. Barely any of mine had a cut long enough so I spent over an hour carefully cutting and threading. For £35 I'd expect this to be done at your end. One of them was such a struggle I ended up denting the ball so am left one short. I wouldn't recommend as don't think this is good value for money.”

Helpful Report

Posted 8 years ago

Dear Rachel, Thank you for your post and feedback - I am sorry you did not expect to have to place the balls onto the cable yourself. Due to the high volume of orders and the fact that most customers like to customise their cables themselves, we do not thread the cables before sending the light sets out. I do understand that sometimes, due to the handmade nature of the product, a ball can get dented in the process if the split is not wide enough; please email me at hello@cableandcotton.com and I will of course send you out a replacement ball as I do not want you to be one ball short. Yours sincerely, Kate

Posted 8 years ago

“Replacement bulbs I ordered came very fast but unfortunately one of the fuse bulbs were damaged x”

Helpful Report

Posted 8 years ago

Dear Billie, Thank you for your post - I am so sorry that one of the bulbs was damaged in transit and will of course send you out another replacement pack today. I hope you can enjoy your lights again. Yours warmly, Kate

Posted 8 years ago

“Had to put the lights on the string myself by cutting them. This was fiddly and balls only loosely attached. Only two replacement bulbs given and one of the lights was already out so only have one spare now. These are very hard to find as no longer legal in the UK”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for your post. I am sorry you had to cut the cotton balls yourself. There is a split next to the hole on each ball which only appears if you press down on the top of the ball next to the hole. You can then slide the bulb into the split and towards the hole where it should sit snug and secure. Certainly the balls should not fall off the cable if properly attached. The bulbs that we provide are still legal in the UK - if you would like some more please email me at hello@cableandcotton.com and I will help you as you should have received more than 2 spare bulbs when you got the cable. I hope I can be of help. Yours sincerely, Kate

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,406 reviews