Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,330 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanted a new light string since I had all the balls. They were very slow to answer my emails, but in the end I managed to get what I wanted and with 20% off. Once the order was done, the string and usb plug arrived in 3 days.”

Helpful Report

Posted 1 month ago

“Some of the cotton balls had no slit in them. Also the gold ones were not as robust as the red ones. However, they are a great product and look lovely when they are on.”

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Posted 1 month ago

“The service was speedy and the lights look great. I struggled a bit attaching the balls to the lights as they easily dented while trying to insert the light button, but I got there in the end.”

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Posted 3 months ago

“Excellent except: teal and sage green. They sent 5 sage green and three teal instead of four of each. Easily done because they’re almost identical which is disappointing. Note going to have to try and get some additional ones so all colours not swamped by eight virtually the same.”

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Posted 8 months ago

“Looks brilliant and makes my room feel a lot more cozy! Only critique is that I wish there were hooks or something to help hang them included for the price, other than that they're perfect.”

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Posted 8 months ago

“Very hard to insert led lights into the cotton balls but once they are in and hung up they look lovely”

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Posted 9 months ago

“Lovely lights, good delivery time. 8 out of the 10 globes didn’t have slits but soon sorted with some sharp scissors. I ordered two more sets immediately!”

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Posted 10 months ago

“This new set of lights replaces the original set very well.”

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Posted 10 months ago

“Great idea, made locally. Effective after patient work on making them. Only real snag is the balls are very subject to damage ie soft. Was expecting something more rigid. Lovely colours tho, decoration not lighting Well done Henfield!”

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Posted 11 months ago

“The product is very good - and is the fourth set I have purchased but I wasnt happy as the day after I placed an order for my 35 light set, I got an e-mail offering 25% off same item”

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Posted 11 months ago

“One of the colours , a lime green was not up to standard. Very soft and fraying where the hole was to insert the light. Where all the others were still and robust the lime green was really squishy. This is my second order. I love the product but was a bit disappointed with these particular ones!”

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Posted 1 year ago

“Great service, my enquiry was dealt with very quickly and delivery was very fast. I have been buying from you for years and you have remained super . Thanks”

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Posted 1 year ago

“Bought an extension for an existing set of the companies festoon outdoor lights, ordered filled promptly, postage seemed a bit excessive. A robust product.”

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Posted 1 year ago

“quick delivery - good product. Would ahve given 5 stars if delivery free”

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Posted 1 year ago

“Great product and super nice customer service”

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Posted 1 year ago

“Some of the balls were dented and required reshaping on arrival”

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Posted 1 year ago

“I’ve used this company for about 12 years (before they switched to LED even!) I love them, my last set lasted 8 years before they stopped working of almost constant use. I love the lights, however for the price I really think a plug should be included. The website say it uses the same as your phone charger but actually it’s the usb one which is pretty old school now and my phone hasn’t used that type of charger for a long time now. So after spending £50+ on a set of lights I had then go and purchase something extra for them to work. Only issue but other than that fab fab fab!”

Helpful Report

Posted 1 year ago

“Bought to replace old lights bought from their shop years ago which had blown , took sometime tracking them down online as didn’t have the company name. Replaced the Pom poms hoovered the dust off and easily popped them on new cable. Good as new”

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Posted 1 year ago

“Excellent product but would've liked a plug with them”

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Posted 1 year ago

“Good e perince , quality product”

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Posted 1 year ago

Cable and Cotton is rated 4.8 based on 3,330 reviews