Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,382 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 6th December 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely selection of colours, reasonable price and delivery was quick.Made a lovely Christmas present for my granddaughter who loves them.Very happy with my purchase.”

Helpful Report

Posted 2 days ago

“Order received and dispatched next day. Arrived with me the following day, excellent service thank you”

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Posted 1 week ago

“Delighted with the product l purchase the when the lights are on the colours and amazing good quality would recommend don't hesitate if you are thinking about getting them”

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Posted 1 week ago

“I ordered a set of lights a few days before Xmas. They were packed and dispatched the day after I placed the order and arrived in time thank you!”

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Posted 1 week ago

“Products are amazing & the customer service is brilliant - even close to Christmas I received my order in a couple of days. & they use DPD which is by far the best courier service. I highly recommend this company.”

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Posted 2 weeks ago

“Good quality item, beautifuly packed - all as described and arrived quickly. Can be a bit fiddly to set up, but do-able. Looks great now they are up and totally brightens up our (mostly) white dining room.”

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Posted 2 weeks ago

“beautiful light with wonderful colours. Easy instructions to follow on your video and they were all put together and up in my house very quickly.”

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Posted 3 weeks ago

“Great service, and a lovely product. Thanks very much!”

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Posted 3 weeks ago

“I made an enquiry but you didn't respond. You don't have a phone number. Lights are quite expensive. Lights are pretty”

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Posted 3 weeks ago

“Beautiful lights but my heart sank when I realised you need to thread every tiny led light into a cardboard-type bauble. They are relatively expensive for something you have to make yourself. However, once done they are beautiful unusual lights”

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Posted 4 weeks ago

“Very quick delivery and the lights are exactly as I expected.”

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Posted 4 weeks ago

“Had a small issue to start with but it was resolved eventually and the customer service teams were great. The lights look really good quality although I haven't tried them yet as they are a present.”

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Posted 1 month ago

“This is my four purchase and just love the lights. They are definitely worth paying a little extra for. Had an issue with the latest set and customer services sorted it out very quickly which was much appreciated and again, it makes such a difference knowing they are actually there to help. Buy the lights, you won’t be disappointed!!”

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Posted 1 month ago

“These lights are amazing i love how you can match these to your interior theme and great value too. I had my first set which lasted over 10 years I my daughters room. Now she is changing her colours to something more grown up”

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Posted 1 month ago

“Wonderful range of colours and options. Well packaged and easy to construct.”

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Posted 1 month ago

“Gorgeous lights. Gold and navy look very festive.”

Cable and Cotton 5 star review on 1st December 2025

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Posted 1 month ago

“Love being able to pick your own colours!”

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Posted 1 month ago

“Excellent customer service and a quick delivery of a beautifully packaged set of personalised lights. Colours depicted online are very true to reality.”

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Posted 1 month ago

“I have purchased a lot from you in the past but not as pleased with the colours this time. Ordered sage and sapphire and they were much brighter than the picture. Have now re ordered pale blue and white.”

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Posted 1 month ago

“You cannot ring Cable and Cotton so are powerless to do anything after pressing buy. We ordered 4 sets of lights and some accessories but forgot to add the discount code. We immediately realised our mistake and tried to cancel the order a few minutes later. There is no phone number to call to cancel. And no option to cancel within the first hour or later. We could only email. We did that straight away. We have had no reply. Cotton and Cable say online buyers have a right to return goods if they haven't opened them for a full refund and we can reorder with the discount code saving 25%. In the UK the law says you can return goods if the packaging has been opened but we won't need to open the package. We will have to pay for the return of the goods when they arrive. You would have thought there would be a way of contacting Cable and Cotton to add the discount before they have started processing the order or before they have sent it. The alternative is for us to send it back only for identical goods to arrive the same day! In fact all the lights will arrive with the same courier. Only for half of them to go straight back again. Madness.”

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Posted 1 month ago

Cable and Cotton is rated 4.8 based on 3,382 reviews