Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,296 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th March 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Aztec cable and cotton lights - the colours are so vibrant and the quality of them is so good. We already own the ‘Glow’ and ‘Devon’ sets at home and they are both so lovely 🤩 the delivery was quick and the packaging good - no plastic. Thank you 🙏”

Helpful Report

Posted 6 days ago

“The service was speedy and the lights look great. I struggled a bit attaching the balls to the lights as they easily dented while trying to insert the light button, but I got there in the end.”

Helpful Report

Posted 1 week ago

“First saw/bought from you several years ago in Brighton First purchase finally showed signs of age, after approx 10 years Love replacement with LED During the next week am going to replace ones in conservatory, just because we want to! Next size (35?) and this time am going to chose colours, blues, purples etc Finally your website great especially where you get to chose your own colours Thank you”

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Posted 1 week ago

“Great colours! Updated our old (filament/loop) set & love the new LED/USB. Momentarily confused by the new string, but all good.”

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Posted 3 weeks ago

“Quite a difference in colour of ball shown on website to what actually arrived.”

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Posted 4 weeks ago

“Easy website to navigate Colours are as shown and delivered really quickly”

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Posted 1 month ago

“Very quick delivery and the goods were just as described. I've replaced a string of filament lights which we have had for several years and which had begun to fail with a string of LEDs while keeping the original cotton balls so that should now keep them going for a good few years.”

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Posted 1 month ago

“Ordered and received. No fuss!”

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Posted 1 month ago

“Overall, I have been very happy with the ordering process, quick despatch and received my lights quickly and efficiently. Really happy with them. Contacted the company with a minor issue which was resolved spontaneously. Cannot recommend the company highly enough. Thank you from a very happy customer 😁”

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Posted 1 month ago

“Arrived in good time and very well packaged. Great quality lights and fun putting the balls in place. Look great both lit and not. Very pleased and will likely get another set soon.”

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Posted 2 months ago

“Beautiful colours, easy ordering and quick delivery”

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Posted 2 months ago

“The cotton ball lights are great - easy to put together and look lovely. They arrived quickly and were well packaged. I've marked Cotton and Cable down for 2 reasons - the websiteand the service after the orderwas placed. The website isn't very easy to navigate and it's hard to see which colours you have selected. I had selected Marine Blue in error but as it circles the colours selected in black it was not obvious it had been selected. The website does not give you chance to review which colours you have selected until the confirmation email. When, I saw that what I had ordered was incorrect, I emailed Cotton and Cavle to amend the order but got no response. Despite 2 emails and a DM on Instagram (there's no telephone number on the website), I got no reply and the order arrived wirh the Marine Blue lights in. It is a shame that this aspect of the purchase was unsatisfactory because the product is lovely and it's great to support smaller businesses. I would order from them again but really hope that the ordering process is improved.”

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Posted 2 months ago

“I've just repainted the kitchen and I needed some replacement balls to match the new colours and they arrived really quickly”

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Posted 2 months ago

“After years of good service my old light string stopped working, so I ordered a replacement from Cable and Cotton. When they arrived I realised the lights were a different shape and wouldn't fit on the old cotton balls so, before I realised I could just cut bigger holes in the lights, I went ahead and ordered a new set of covers. I contacted Cable and Cotton straight away and got a swift reply to say they'd cancel the order for me. Brilliant customer service (thanks, Sharif!) and it's lovely to have my old lights back up. Would highly recommend, they add a real warmth to any room.”

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Posted 2 months ago

“Exactly what we wanted and very which delivery”

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Posted 2 months ago

“Really lovely lights! Such an easy process to choose your own colours and put together, which came super speedy. Look really beautiful up in our house. Very pleased with this product. Would definitely buy again”

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Posted 2 months ago

“Easy to assemble lights and I love them. I also bout the timer which is a huge help if you forget to turn them off.”

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Posted 2 months ago

“Great to be able to pick our perfect colours! Excellent service and quick delivery 🚚”

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Posted 2 months ago

“Very efficient service. We've had 2 x35 strings with light bulbs for many many years but no longer working even with replacement bulbs. The new LEDs are v easy to pop in,though the lighting effect is slightly different (using LEDs in our original C&C light shades) . Getting used to it”

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Posted 2 months ago

“Really good quality, well made and easy to put together!”

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Posted 2 months ago

Cable and Cotton is rated 4.8 based on 3,296 reviews