Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After only a couple of weeks unfortunately my lights stopped working, I contacted Cable & Cotton and an extremely helpful Kate dispatched a new string of lights which arrived the next day at no extra charge! I would recommend Cable & Cotton to everyone, their Customer Service is excellent. 5*”

Helpful Report

Posted 8 years ago

“Excellent lights, but I ordered a plug to go with the lights and they were not with the package unfortunately.”

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Posted 8 years ago

Heck Gareth, this won't do at all. Most irregular. Did you bring this up with Kate (hello@cableandcotton.com)? I can see you subsequently ordered another plug. Please get in touch with Kate and she will refund you the cost of the plugs and the postage you paid. Really sorry this happened. This one goes in the 'must try harder' pile. All the best - Anthony

Posted 8 years ago

“No matter how many times I press unsubscribe, you continue to send me emails.”

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Posted 8 years ago

“Beautiful lights, as excellent customer service, would happily recommend”

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Posted 8 years ago

“Prompt and efficient and sent exactly what I was hoping for.”

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Posted 8 years ago

“I really liked the lights that I got for my room. I was able to customise it to the colors I wanted and it even had a wide variety of colors to choose from. I also got to put the light cover spheres together myself. I was able to make whatever pattern I wanted and can also change it when I want as well with the slips that make it easy to put the lights in.”

Helpful Report

Posted 8 years ago

“High quality product, arrived promptly. It’s the nature of a hand-crafted product like this that things aren’t uniform, but I did have to cut longer slits in a lot of the “baubles”. Overall though, very pleased and would purchase again.”

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Posted 8 years ago

“Well manufactured and beautifully designed products, delivered fast and well packaged. What’s not to love?”

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Posted 8 years ago

“Fantastic product and ethical too. The new LED cables are great and every time I’ve ordered these lights I’ve experienced a highly efficient service. I will be buying more once I’ve found another excuse to have yet more cheery lights!”

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Posted 8 years ago

“The lights are wonderful, just what I was hoping for. The quality seems good and the colours are vivid and very true to what you see when you're looking online. Love that I could mix and match my own set of colours, so I could use these as decoration for my son's 1st birthday and now they're in his nursery. Every night we make a deal about them when the 'big lights' go off and he just loves them. Thank you!”

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Posted 8 years ago

“The lights were initially brilliant, but several of the bulbs went including the fuse, and even with the replacements I’d run out 2 months in, so I was pretty disappointed. But they’re great customer service sent me a new cable through, they’ve changed to LED now and these are much, much better. The lights look awesome again. Back to being a happy customer loving her lights and having them on at every opportunity”

Helpful Report

Posted 8 years ago

Hi Michelle, well I am very sorry you had a bit of hassle with our Cotton Ball Fairy lights. Not what we like to hear and certainly not what we want our customers to experience. Please get in touch with the wonderful Kate, our customer services 'Ninja', on hello@cableandcotton.com - she will be delighted and determined to sort out this issue for you. We've now moved to LED lights so there will be no issues with fuses and bulbs 'popping'. Apologies again, and I hope you give us a chance to make amends. (Glad they were your favourites too! :) ) All the best - Anthony

Posted 8 years ago

“Lovely quality lights, beautifully packaged and great customer service - what's not to love!”

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Posted 8 years ago

“Beautiful lights. Great service.”

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Posted 8 years ago

“I have three sets of these, i love them!!! All enquiries, orders and questions, no matter how bizarre, have been met with friendly and professional responses. My three sets won't be my last, I have three children at uni and four nieces who all want a set for Christmas!! Thank you for lighting up my life :)”

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Posted 8 years ago

“All excellent thank you!!! Xxx”

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Posted 8 years ago

“My lights were gifted to me by my sisters in law. I loved being able to choose different colour combinations. They look stunning up! Very good quality and very good service. Even little details like the package design was well thought. I've recommended you lots!”

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Posted 8 years ago

“Great service. I had way too much fun choosing the colours! I’ve just found the perfect lantern to display them in. I nice splash of light and colour in my dark walled colour scheme.”

Cable and Cotton 5 star review on 8th November 2017

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Posted 8 years ago

“lovely different product x very happy x”

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Posted 8 years ago

“Very easy to purchase. Everything was great!! However, in your follow up email to me just now, you mentioned I bought lights from you when I bought replacements! Shocking! :-) Look forward to buying from you again. Rupert”

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Posted 8 years ago

“Lovely lights, they look fab in my baby girls nursery. Came beautifully packaged too!”

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Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews