Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,154 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,154 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 20th February 2024

Anonymous

Lesley Beck

Cable and Cotton 5 star review on 22nd January 2024

Jane Burnett

Cable and Cotton 5 star review on 7th January 2024

Allison McKay

Cable and Cotton 5 star review on 15th December 2023

Devan Wentworth

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed twice about my order and had no response so far. That’s very poor service.”

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Posted 4 months ago

“I have actually cancelled my order as I have been charged €17 in customs which is over half the price of the original order. I have ordered from you previously and did not have to pay this charge.”

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Posted 4 months ago

“Items not received”

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Posted 4 months ago

“Had my lights for two days and only 5 bulbs out of 20 work now.”

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Posted 5 months ago

Hi Tricia, I'm so sorry to hear that this happened to you :( I will get in touch with our team right away and will further investigate what might have caused this. In the meantime, I'll get a replacement set sent across to you asap. Many Thanks, The Cable & Cotton Team

Posted 5 months ago

“I haven’t received my order or a response from you”

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Posted 1 year ago

“The lihts arrived with the box crushed and several balls damaged. As they were bought as a present for someone, this makes them useless as a gift. Really disappointing.”

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Posted 1 year ago

“I couldn’t get replacement cotton balls shipped to the US so I can no longer use my string of lights.”

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Posted 1 year ago

“I had to put the chain together myself!!!”

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Posted 1 year ago

“product great hut did ask for info on when dimmer would be available and no response”

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Posted 1 year ago

“I have written asking for a refund / exchange and not heard anything - terrible customer service”

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Posted 1 year ago

Hi there, We do apologize for not getting back to your email and sorting this out in time ! We can see that you stated that you ordered the wrong item by mistake from us, but we would like to rectify this for you. We have reached out to you privately and hope to get the item you wanted asap. Many Thanks, The Cable & Cotton Team Many Thanks, The Cable & Cotton Team

Posted 1 year ago

“Insanely difficult to slot in the leds into the slits. They tear, and dimple - then impossible to slide effectively into the hole as there are TWO cables leading in and out of each ball. Ridiculous design. not worth the money at all”

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Posted 1 year ago

Hi Susan, We are really sorry to hear that you had difficulty with slotting the LED's into the cotton balls ! We are always trying to improve on our designs and are always on the look out for better ways to improve our products as a whole. We have previously tried using conventional LED fairy lights instead of our own design, however we found that there was a compromise when it comes to the brightness of the lights themselves. If you feel like you are unhappy with our lights please do send an email across to hello@cableandcotton.com and we'll try our very best to help you. Many Thanks, The Cable and Cotton Team

Posted 1 year ago

“The lights arrived a little late, which was ok. Unfortunately the colours were all wrong. Five or six of them were incorrect. I will call to sort it out. Or if someone could give me a call that would be great. Thanks.”

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Posted 1 year ago

“I did not receive the item that was advertised on the website. Also nearly a weeks delay from placing order to item being shipped was unacceptable after paying nearly £5 for delivery. I will not be using this company again.”

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Posted 1 year ago

“Most painful customer service journey I’ve had in a long time. Very defensive rather focused on problem. Asking me to send videos, pictures, return item because even though evidence confirms owner can’t believe his product could possibly be faulty. After reviewing other reviews I wish I did my research and supported another small business with genuine care and attention! Plenty of great people on Etsy who do the same. This company need to this about service and ethics…”

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Posted 2 years ago

“Just taken delivery of my order of Spring effect with dimmer switch only to find the dimmer switch is not in the box. The product looks good and delivered fine so as soon as the Dimmer is received a 5 Star review will follow!”

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Posted 2 years ago

“I wanted to use as wall planters but they are not waterproof, very disappointed.”

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Posted 3 years ago

“The colours were completely different from the website.”

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Posted 3 years ago

“Product wasn’t delivered, despite being promised and tracking having it as en route. Customer service response was to ask for my address via email. Can’t review the actual product as, 2 weeks later this is still unresolved.”

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Posted 3 years ago

Hi Gemma, I am so sorry you are so unhappy with our service. I have just looked into this and I can see that your original email to us you did not send to us but to DPD. The parcel was returned to us and when we asked DPD about this it was because you had actually entered an incorrect address. The only solution was to ask for your correct address so we could get the parcel re-sent to you. We were sending it back out to you at our expense and ready to do this the same day. You have only sent us your correct address last night. Our customer service emails are encrypted so there are not breaches in GDRP. Again I really am sorry you have been so unsatisfied by our service. We are a small family run business and every review good or back makes a difference to us. Kind Regards Tash (Mrs Cable & Cotton)

Posted 3 years ago

“Just ordered 20 replacement bulbs but only received 7! This is the 4th problem I've had with the company . Bulbs keep blowing, balls won't stay on the string and have had to replace the whole string light twice .”

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Posted 4 years ago

“Has this company ceased trading? I have called and emailed a number of times over the past month and never received a response. Would like to place an order, but obviously not if they’re no longer trading.”

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Posted 4 years ago

Hi Anonymous, NO of course we have not! We are here by the phone and reply to all emails within 24 hours so we are not sure if you are contacting us on the correct email? Website is also all up and running for orders.

Posted 4 years ago

Cable and Cotton is rated 4.8 based on 3,154 reviews