Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,322 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th March 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought new balls to update our previous set as we have moved house and the decor is different here. The replacements came quickly and though they were a little fiddly to fit it has all worked pefectly and the new ones look so good in the room. We are especially pleased with the limited edition terracotta as nothing else would have worked so well.”

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Posted 2 months ago

“great service, i have ben a repeat customer for years!”

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Posted 2 months ago

“I've ordered several times now, including pick your own colours and spare balls. I have different sets for different seasons. I have nothing but praise for cable and cotton. The delivery is so quick and the packaging is really good quality. The good quality lights brighten up the room and look so lovely. I will definitely order again.”

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Posted 2 months ago

“Beautiful lights, beautifully packaged - loved the range of colours and being able to choose a bespoke set. Website is easy to use, delivery is always fast and, having bought several sets in the past, I know they go on and on working even when used for hours every day.”

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Posted 2 months ago

“Our second lot of these pretty lights. Changed to match newly painted kitchen. Arrived within 24 hours!”

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Posted 2 months ago

“Perfect for inside our campervan. Colours are vibrant in daylight but when you switch the lights on at night it is magic.”

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Posted 2 months ago

“I love my Aztec cable and cotton lights - the colours are so vibrant and the quality of them is so good. We already own the ‘Glow’ and ‘Devon’ sets at home and they are both so lovely 🤩 the delivery was quick and the packaging good - no plastic. Thank you 🙏”

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Posted 3 months ago

“The service was speedy and the lights look great. I struggled a bit attaching the balls to the lights as they easily dented while trying to insert the light button, but I got there in the end.”

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Posted 3 months ago

“First saw/bought from you several years ago in Brighton First purchase finally showed signs of age, after approx 10 years Love replacement with LED During the next week am going to replace ones in conservatory, just because we want to! Next size (35?) and this time am going to chose colours, blues, purples etc Finally your website great especially where you get to chose your own colours Thank you”

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Posted 3 months ago

“Great colours! Updated our old (filament/loop) set & love the new LED/USB. Momentarily confused by the new string, but all good.”

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Posted 3 months ago

“Quite a difference in colour of ball shown on website to what actually arrived.”

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Posted 3 months ago

“Easy website to navigate Colours are as shown and delivered really quickly”

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Posted 3 months ago

“Very quick delivery and the goods were just as described. I've replaced a string of filament lights which we have had for several years and which had begun to fail with a string of LEDs while keeping the original cotton balls so that should now keep them going for a good few years.”

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Posted 4 months ago

“Ordered and received. No fuss!”

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Posted 4 months ago

“Overall, I have been very happy with the ordering process, quick despatch and received my lights quickly and efficiently. Really happy with them. Contacted the company with a minor issue which was resolved spontaneously. Cannot recommend the company highly enough. Thank you from a very happy customer 😁”

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Posted 4 months ago

“Arrived in good time and very well packaged. Great quality lights and fun putting the balls in place. Look great both lit and not. Very pleased and will likely get another set soon.”

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Posted 4 months ago

“Beautiful colours, easy ordering and quick delivery”

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Posted 5 months ago

“The cotton ball lights are great - easy to put together and look lovely. They arrived quickly and were well packaged. I've marked Cotton and Cable down for 2 reasons - the websiteand the service after the orderwas placed. The website isn't very easy to navigate and it's hard to see which colours you have selected. I had selected Marine Blue in error but as it circles the colours selected in black it was not obvious it had been selected. The website does not give you chance to review which colours you have selected until the confirmation email. When, I saw that what I had ordered was incorrect, I emailed Cotton and Cavle to amend the order but got no response. Despite 2 emails and a DM on Instagram (there's no telephone number on the website), I got no reply and the order arrived wirh the Marine Blue lights in. It is a shame that this aspect of the purchase was unsatisfactory because the product is lovely and it's great to support smaller businesses. I would order from them again but really hope that the ordering process is improved.”

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Posted 5 months ago

“I've just repainted the kitchen and I needed some replacement balls to match the new colours and they arrived really quickly”

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Posted 5 months ago

“After years of good service my old light string stopped working, so I ordered a replacement from Cable and Cotton. When they arrived I realised the lights were a different shape and wouldn't fit on the old cotton balls so, before I realised I could just cut bigger holes in the lights, I went ahead and ordered a new set of covers. I contacted Cable and Cotton straight away and got a swift reply to say they'd cancel the order for me. Brilliant customer service (thanks, Sharif!) and it's lovely to have my old lights back up. Would highly recommend, they add a real warmth to any room.”

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Posted 5 months ago

Cable and Cotton is rated 4.8 based on 3,322 reviews