Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The final product looks lovely, but i wasnt expecting to have to make up the balls onto the light fittings myself, this was very laborious as a number of the cotton balls did not have the slit pre cut - it took a day or too for my thumbs to recover and at £39 a string i guess i would have expected for them to be ready to go - having said that now they are up they look great and my kids love their new lights. Thank you.”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for your post and your customer feedback, which is important to us. The balls are self-assembly which does give people the chance to create/change the pattern as they like to, and can be part of the fun. The splits on the balls do sometimes need widening due to the hand-made nature of the product and to accommodate the new LED lights. I am sorry for your thumbs and hope they have recovered? I am delighted that your children love their new light sets and hope that it was worth it in the end. Yours sincerely, Kate

Posted 8 years ago

“Great lights, look fab and really stand out, had a problem with one set I ordered and was dealt with quickly and efficiently-very happy!”

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Posted 8 years ago

“Love these lights they look great,had a problem with them and was sorted asap-would definitely buy again and recommend to others”

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Posted 8 years ago

“Very easy order process and quick delivery”

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Posted 8 years ago

“These very delicate but beautiful cotton lights are perfect mood changer to any room! Completely transforms the atmosphere and now I’ve got some in the bedroom I want more for the house!”

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Posted 8 years ago

“I love love the end result. I was a bit perturbed when I opened them and saw I had to assemble them!”

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Posted 8 years ago

Hi there. Great that you love the lights! Sorry it wasn't clear that you have to pop the balls onto the string of lights. With the bespoke (choose your own) nature of the product it is not possible for us to assemble every order I'm afraid. For a lot of people choosing the arrangement and putting them on the light string is part of the fun. Hope they continue to bring you light, colour and a smile every time you turn them on (although they look equally good with the lights off). Thanks for the feedback. Best - Anthony

Posted 8 years ago

“Fast service and a nice product. Useful to be able to design one's own colour scheme.”

Helpful Report

Posted 8 years ago

“The package arrived as ordered, it took us a short while to put the balls on to the cable, into the tall glass vase they went and a little coloured light made such a difference.”

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Posted 8 years ago

“Easy and efficient”

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Posted 8 years ago

“Love my lights. Got them in dining room and lounge and add such a warm cosy feel 💖💖💖”

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Posted 8 years ago

“Beautiful addition to my daughters bedroom Love that these are plug in so you don't have to change the battery all the time. Colours are lovely, very well made. Thank you X”

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Posted 8 years ago

“Love my cable and cotton lights in fact I'm a bit addicted. They look really pretty even when they're not lit up (unlike most fairy lights!) And so easy to order replacement bulbs and change them. If i could I'd have them all over my house!!”

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Posted 8 years ago

“Very pleased with my lights. Great selection of colours to choose from😀”

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Posted 8 years ago

“Hi Kate, thanks for your email. We already owned lights of course which are really nice in our daughter's bedroom. In terms of feedback I would say that it would be a useful option to buy just fuse bulbs from yourself. We've only ever had one bulb blow but the fuse has gone twice since we got the lights. So, now I only have one spare fuse and would need to buy more (unnecessary) bulbs should the fuse blow again. But, like I said the lights are lovely. Nick”

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Posted 8 years ago

“Had to order new fuse bulbs-very quick and reliable service”

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Posted 8 years ago

“Excellent product and speedy service”

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Posted 8 years ago

“I absolutely love my string lights! They were easy to set up and look absolutely stunning. I got it for my baby's room but they are still hanging up in the master because I love them so much! They are high quality and I am extremely happy with them.”

Helpful Report

Posted 8 years ago

Hi Kayla, Fantastic you love the Cable & Cotton Lights and thank you for the glowing review (pun intended!). Sounds like you might need another set!?! Perhaps someone dear to you needs a tip off for a Xmas present? All the best - Anthony

Posted 8 years ago

“I contacted you to let you know that some of the balks were damaged and I haven’t heard anything back from you”

Helpful Report

Posted 8 years ago

Dear Clare, Thank you for your post and photos. I am so sorry that you did not yet receive a reply to your original emails to us regarding your two damaged balls. I do apologise. Please can you kindly email us again at hello@cableandcotton.com just in case your original email did not get through to us, and we will resolve the issue for you as quickly as possible. I look forward to hearing from you. Yours sincerely, Kate

Posted 8 years ago

“Fantastic service, any problems were dealt with very quickly. We unfortunately had a set a faulty lights, replacement lights were sent out almost immediately alongside all the cotton balls. Thank you they look fantastic in my daughter's bedroom. Very happy customers.”

Helpful Report

Posted 8 years ago

Hi, Sorry there was an issue but so glad all resolved to your satisfaction. Glad you're loving the lights! All the best - Anthony

Posted 8 years ago

“Very prompt and pretty too”

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Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews