Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,416 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to be brave and order a bright three-colour set to replace a plain ivory set from another organisation that had failed. So far we are delighted with the new ones. The 2m from plug to first ball is just about long enough and they give out a very cheerful light.”

Cable and Cotton 5 star review on 21st November 2017

Helpful Report

Posted 8 years ago

Dear Gillian, Thank you for your lovely post and fabulous photo - we always really enjoy seeing how people display their Cable and Cotton lights! They give a lovely glow on a dark winter's night, don't they? I hope you enjoy them throughout the year. Yours warmly, Kate

Posted 8 years ago

“The lights are lovely and I'm very happy with them. My only slight gripe is that they are not as easy to get into the little holes as the fairy lights type and so it took much longer to string them all together.”

Helpful Report

Posted 8 years ago

Thank you for your post; I am sorry that you had difficulty placing the cotton balls onto the LED lights. As the balls are handmade it is sometimes necessary to make the hole a little bigger to get the LED disc through more easily. I do hope the effort was worth-while and you are now able to enjoy your new light set. Yours sincerely, Kate

Posted 8 years ago

“Very disappointing. We have had 3 bulbs blow within a couple of months, which is very annoying. I would have thought they should last longer than this. Not sure if this is normal or we have just been unlucky. Shouldn't have to use replacement bulbs so quickly.”

Helpful Report

Posted 8 years ago

Dear Susan, Thank you for your post; I am sorry that several bulbs on your cable have needed replacing already. You can contact me on hello@cableancotton.com if you would like a replacement cable. I would very much like you to enjoy your lovely light set. Yours sincerely, Kate

Posted 8 years ago

“Hi thanks for sending the replacement bulbs for the lights i bought a year ago. Vey reasonable. Less so the postage which was the same as the product.😐”

Helpful Report

Posted 8 years ago

Dear Gerda, Thank you for your post; I am glad you got your replacement bulbs. Due to the fragile nature of bulbs they do need to be carefully packaged and this adds to the cost of sending them out. I am sorry for this. I hope you can enjoy your lights again now you have received them. Yours sincerely, Kate

Posted 8 years ago

“Beautiful product. The mix and match feature is just my dream! I sit playing with the design tool for ages! Working towards having a batch of interchangeable balls to suit my mood!”

Helpful Report

Posted 8 years ago

“Item exactly as described. Arrived promply. Good quality.”

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Posted 8 years ago

“Love the way you can change the background colour to similar of your room to see what they look like in-situ.”

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Posted 8 years ago

“These lights look great and very happy to recommend to anyone. Enjoy!”

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Posted 8 years ago

“The final product looks lovely, but i wasnt expecting to have to make up the balls onto the light fittings myself, this was very laborious as a number of the cotton balls did not have the slit pre cut - it took a day or too for my thumbs to recover and at £39 a string i guess i would have expected for them to be ready to go - having said that now they are up they look great and my kids love their new lights. Thank you.”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for your post and your customer feedback, which is important to us. The balls are self-assembly which does give people the chance to create/change the pattern as they like to, and can be part of the fun. The splits on the balls do sometimes need widening due to the hand-made nature of the product and to accommodate the new LED lights. I am sorry for your thumbs and hope they have recovered? I am delighted that your children love their new light sets and hope that it was worth it in the end. Yours sincerely, Kate

Posted 8 years ago

“Great lights, look fab and really stand out, had a problem with one set I ordered and was dealt with quickly and efficiently-very happy!”

Helpful Report

Posted 8 years ago

“Love these lights they look great,had a problem with them and was sorted asap-would definitely buy again and recommend to others”

Helpful Report

Posted 8 years ago

“Very easy order process and quick delivery”

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Posted 8 years ago

“These very delicate but beautiful cotton lights are perfect mood changer to any room! Completely transforms the atmosphere and now I’ve got some in the bedroom I want more for the house!”

Helpful Report

Posted 8 years ago

“I love love the end result. I was a bit perturbed when I opened them and saw I had to assemble them!”

Helpful Report

Posted 8 years ago

Hi there. Great that you love the lights! Sorry it wasn't clear that you have to pop the balls onto the string of lights. With the bespoke (choose your own) nature of the product it is not possible for us to assemble every order I'm afraid. For a lot of people choosing the arrangement and putting them on the light string is part of the fun. Hope they continue to bring you light, colour and a smile every time you turn them on (although they look equally good with the lights off). Thanks for the feedback. Best - Anthony

Posted 8 years ago

“Fast service and a nice product. Useful to be able to design one's own colour scheme.”

Helpful Report

Posted 8 years ago

“The package arrived as ordered, it took us a short while to put the balls on to the cable, into the tall glass vase they went and a little coloured light made such a difference.”

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Posted 8 years ago

“Easy and efficient”

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Posted 8 years ago

“Love my lights. Got them in dining room and lounge and add such a warm cosy feel 💖💖💖”

Helpful Report

Posted 8 years ago

“Beautiful addition to my daughters bedroom Love that these are plug in so you don't have to change the battery all the time. Colours are lovely, very well made. Thank you X”

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Posted 8 years ago

“Love my cable and cotton lights in fact I'm a bit addicted. They look really pretty even when they're not lit up (unlike most fairy lights!) And so easy to order replacement bulbs and change them. If i could I'd have them all over my house!!”

Helpful Report

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,416 reviews