Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very friendly and helpful folk! Our order arrived on time and exactly as described. We will be ordering again in the near future.”

Helpful Report

Posted 8 years ago

Hi Jane. Uh oh, that's not good. We need to get this sorted out asap. Xmas season is upon us and what is Xmas without Cable & Cotton fairy lights? Dark, gloomy, cold and sad I would suggest. Please can you get in touch with Kate on hello@cableandcotton.com (if you haven't already done so) and she will be able to bring some renewed Cable & Cotton light into your life. Looking forward to getting this issue fixed. All the best - Anthony

Posted 8 years ago

“The lights are beautiful and get great comments from everyone admiring them. Just a shame that the led version came out just after as would have preferred them.”

Helpful Report

Posted 8 years ago

Hi Steven, Thanks for the feedback and glad you like the cotton ball fairy lights. I guess the introduction of the LED lights was always going to be just after some people had bought the originals. Sorry this was you in this case. If you'd like to get in touch with Kate on hello@cableandcotton.com, as an existing customer, she will be able to offer you a discount on a new string of LEDs and you can swap over your current ball lampshades. All the best - Anthony

Posted 8 years ago

“Really love these for the playroom, had so many compliments from friends. And, the kids think they're super cool too.”

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Posted 8 years ago

“I love my Cable and Cotton Lights. I was most impressed that the order came in only four days. That was shipping to the United States. Yeah!”

Cable and Cotton 5 star review on 21st November 2017

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Posted 8 years ago

“Love the lights!”

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Posted 8 years ago

“I had been having ongoing problems with a set of lights I bought about a year ago. I already bought 2 sets of replacement bulbs but more than 10 were still out. I explained I wasn't happy about the longevity of the set. Within minutes of sending the email I received a response and the offer of a new LED string which should eradicate this problem. The LED string works fantastically. I have been very impressed by the rapid, friendly response and solution to the problem. Top marks Cable and Cotton.”

Helpful Report

Posted 8 years ago

Dear Bryony, Thank you so much for your lovely post and the fabulous photo! It is always 'delightful' to see how our customers customise their light sets!... Yours warmly, Kate

Posted 8 years ago

“I like the product, but I was expecting them to be ready to use. Thank you”

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Posted 8 years ago

“Beautiful lights, arrived quickly with clear instructions and we'll packaged. They really finish my daughter's bedroom. I'll certainly be buying more in the future.”

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Posted 8 years ago

“recently purchased a set of the LED lights - really disappointed to discover that the cable has a USB and no plug was provided. You should have at least offered the opportunity to purchase a plug at check-out”

Helpful Report

Posted 8 years ago

Dear Liza, Thank you for your post and feedback - I am sorry that you did not see the information on the cable when placing your order and I shall pass your helpful suggestion on to our website team. If you have a mobile phone charger plug this also works with the cable - some customers have spares of these already which is why it does not come with the plug automatically. I do apologise again for the inconvenience this caused and hope very much you come to enjoy your light set. Yours sincerely, Kate

Posted 8 years ago

“I thought the the cost of the replacement bulbs were high- also they didn’t solve the problem. The plastic is really brittle so we’ve had to throw them away.”

Helpful Report

Posted 8 years ago

Dear Emma, Thank you for your post; I am sorry that the replacement bulbs did not get your cable working again. It may be that the bulbs did not fit the cable, if your cable pre-dated 2015. If you would like to get in touch with us at hello@cableandcotton.com we can resolve this issue for you. I look forward to hearing from you. Yours sincerely, Kate

Posted 8 years ago

“Very good service.Delighted with lights they look fab. Will be recommending to friends,”

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Posted 8 years ago

“The lights look fabulous”

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Posted 8 years ago

“We decided to be brave and order a bright three-colour set to replace a plain ivory set from another organisation that had failed. So far we are delighted with the new ones. The 2m from plug to first ball is just about long enough and they give out a very cheerful light.”

Helpful Report

Posted 8 years ago

Dear Gillian, Thank you for your lovely post and fabulous photo - we always really enjoy seeing how people display their Cable and Cotton lights! They give a lovely glow on a dark winter's night, don't they? I hope you enjoy them throughout the year. Yours warmly, Kate

Posted 8 years ago

“The lights are lovely and I'm very happy with them. My only slight gripe is that they are not as easy to get into the little holes as the fairy lights type and so it took much longer to string them all together.”

Helpful Report

Posted 8 years ago

Thank you for your post; I am sorry that you had difficulty placing the cotton balls onto the LED lights. As the balls are handmade it is sometimes necessary to make the hole a little bigger to get the LED disc through more easily. I do hope the effort was worth-while and you are now able to enjoy your new light set. Yours sincerely, Kate

Posted 8 years ago

“Very disappointing. We have had 3 bulbs blow within a couple of months, which is very annoying. I would have thought they should last longer than this. Not sure if this is normal or we have just been unlucky. Shouldn't have to use replacement bulbs so quickly.”

Helpful Report

Posted 8 years ago

Dear Susan, Thank you for your post; I am sorry that several bulbs on your cable have needed replacing already. You can contact me on hello@cableancotton.com if you would like a replacement cable. I would very much like you to enjoy your lovely light set. Yours sincerely, Kate

Posted 8 years ago

“Hi thanks for sending the replacement bulbs for the lights i bought a year ago. Vey reasonable. Less so the postage which was the same as the product.😐”

Helpful Report

Posted 8 years ago

Dear Gerda, Thank you for your post; I am glad you got your replacement bulbs. Due to the fragile nature of bulbs they do need to be carefully packaged and this adds to the cost of sending them out. I am sorry for this. I hope you can enjoy your lights again now you have received them. Yours sincerely, Kate

Posted 8 years ago

“Beautiful product. The mix and match feature is just my dream! I sit playing with the design tool for ages! Working towards having a batch of interchangeable balls to suit my mood!”

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Posted 8 years ago

“Item exactly as described. Arrived promply. Good quality.”

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Posted 8 years ago

“Love the way you can change the background colour to similar of your room to see what they look like in-situ.”

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Posted 8 years ago

“These lights look great and very happy to recommend to anyone. Enjoy!”

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Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews