Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality and great communication. Thank you”

Helpful Report

Posted 8 years ago

“Hi Kate and Team, Wanted to leave a personal review as putting poor feels very harsh and I intact absolutely love your business! I have two sets of lights both of which have stopped working and after online find that I could get these replacement bulbs. I ordered two but 1. they haven't fixed the problem and were very fiddly and 2. it isn't very clear that there are only 5 actual bulbs in the pack, it is positioned in a way that they are replacement bulbs for the whole 20 pack. So I'm still left with two sets of 20 not working, a few extra bulbs and no solution!”

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Posted 8 years ago

Dear Amelia, Thank you for your post. I am sorry you have had such an issue with your two sets of lights. Did you email us directly at hello@cableandcotton.com for any advice? If you would like to do so we will do our best to be of help. From your post I am wondering about the age of your cable - it may be that the bulbs were not suited to it? Either way i would very much like to help you resolve the issue. I look forward to hearing from you - and am so glad that you do like the company even if the bulbs don't seem to fit! Yours warmly, Kate

Posted 8 years ago

“Fantastic products, really speedy delivery and all nicely presented and packaged. Perfect!”

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Posted 8 years ago

“Fantastic customer service ☺️”

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Posted 8 years ago

“Really nice colours packaging I love it”

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Posted 8 years ago

“Lovely product and very speedy delivery! :)”

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Posted 8 years ago

“Amazing order experience, great web site, superb delivery time. Even when my order wasn't quite right, I was reached out and it was immediately rectified before I even knew about the issue. Thank you. Amazing online overall experience!”

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Posted 8 years ago

“Q. I have rep[laced bulbs in my old set, but it still isn't working any hints?”

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Posted 8 years ago

Dear Gillian, Thank you for your post. Please kindly get in touch with us at hello@cableandcotton.com with your original order number, and we can give you advice regarding your cable and its bulbs. I look forward to hearing from you. Yours warmly, Kate

Posted 8 years ago

“Love your lights! This is the second set I’ve bought, I really like the LEDnew ones!”

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Posted 8 years ago

“Having had my own business, it is very important to let customers know what is happening if there is a situation with an order. Had I not mailed I would be wondering if my order was ever going to arrive at all. The good bit was that Kate replied promptly telling me about what was going on and reassuring me that my order would arrive soon. After all this is the busy time!”

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Posted 8 years ago

Dear Nick, Thank you for your post - and your constructive feedback. I am so glad you did email us regarding your order and regret that we had not been able to get in touch with you beforehand. Thank you for your kind understanding regarding the busy Xmas period - I wish you a wonderful festive season, and hope you and yours enjoy the lovely lights! Yours warmly, Kate

Posted 8 years ago

“Love my festive garland. I chose silver, gold and green and it looks fab on my mantle piece. I've also ordered a second set for after Christmas, as they really give the living room a cosy feel.”

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Posted 8 years ago

“I love the beautiful lights and great service. Thank you”

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Posted 8 years ago

“They look fantastic - and very easy to assemble. Thank you :)”

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Posted 8 years ago

“good helpful service as always. Always quick to address any concerns”

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Posted 8 years ago

Hi Ann Thanks for your feedback. Sorry you're not completely happy with your new LED Cable & Cotton lights. We designed the LED lights ourselves specifically for our cotton ball mini lampshades rather than buy off-the-peg LED lights. In so doing, we actually colour balanced the LED light temperature as close to the original incandescent lights as possible. i.e. more yellow than bright white. This was laboratory tested. My apologies if there is a perceived difference between our old lights and our new LED lights. We have switched completely to our new LED lights and, whilst we are selling spares for our older incandescent lights, we are not selling them as strings. My apologies again if you are not completely satisfied with the Cable & Cotton LED lights. If you would like to return the light set for a full refund please email Kate at hello@cableandcotton.com and she will arrange this for you. Many thanks and best regards - Anthony

Posted 8 years ago

“Easy to put together and lovely colours. Displayed on a shelf, looks fab.”

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Posted 8 years ago

“Excellent product and fantastic customer service”

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Posted 8 years ago

“Prompt and helpful response to an enquiry and likewise prompt despatcha and receipt of an order. I love my new lights - I changed out some colours to match new decor and needed an led light string as old bulbs had died! Thank you.”

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Posted 8 years ago

“Ordered what I wanted came really quickly”

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Posted 8 years ago

“Love love love 😍”

Cable and Cotton 5 star review on 2nd December 2017

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Posted 8 years ago

“Bought as a present. The ordering and delivery were excellent.”

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Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews