Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Just love my rug. It's amazing. Thank you so much.”

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Posted 3 years ago

“Beautiful quality rug. Delivery on time. I givd this my highest recommendation”

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Posted 3 years ago

“Lovely rug, but, the customer service wasnot awfully good”

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Posted 3 years ago

“Shocking company, communication non existent. Ordered rug in April and according to their terms and conditions they should notify you within 48 hours if item out of stock. No chance and have chased them ever since. You constantly get cut off on the phone. Chose option 2 to place a new order and amazing you get through. They don’t respond to emails. They eventually tell me rug will be coming in two weeks. This was wrong and came within two days, whilst I was on holiday and left outside. Rug is poor quality and very thin. Avoid this company at all costs worst online company I have dealt with. Please don’t use them.”

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Posted 3 years ago

“Beautiful carpet and very prompt and easy delivery”

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Posted 3 years ago

“Wrong rug arrived, staff rectified and wrong one collected. Not great quality but ok.”

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Posted 3 years ago

“Beautiful rug! Also, I exchanged it for a larger size and the exchange was done quickly and easily. I'd recommend.”

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Posted 3 years ago

“Good customer service from start to finish. Arrived well packaged.”

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Posted 3 years ago

“---------------”

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Posted 3 years ago

“My new rugs from Woven are gorgeous and high quality. Delivery was fast, considering the great distance. And, customer service was responsive and helpful with the process. Thank You!”

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Posted 3 years ago

“Brilliant range at great prices”

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Posted 3 years ago

“satisfied with rug”

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Posted 3 years ago

“Great rug in a lovely shade of green. Reasonably priced, delivered promptly. A very satisfied customer.”

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Posted 3 years ago

“Had a problem receiving my rug as UP’s didn’t adhere to the instructions to leave it with my neighbour - when I eventually received it it was dirty on the ends where the polyethene had come away emailed woven and a replacement rug was sent straight away - great service”

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Posted 3 years ago

“Excellent all round service”

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Posted 3 years ago

“Carrier txt’d me Tuesday to say delivery on Wednesday,txt’d me Wednesday to say delivery on Thursday,txt’d me Thursday to say delivery on Friday.lost on days pay due to taking Wednesday off…so out off pocket…delivered Friday but no txt till Saturday to tell it had been delivered.???????”

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Posted 3 years ago

“Very pleased with rug and service”

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Posted 3 years ago

“the delivery was poor as it was delivered before the states hours and left outside my door without being securely placed with a neighbor as i wasn’t in”

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Posted 3 years ago

“I ordered a Louis de Poorterre Graffito rug and it is really lovely. I was pleased to receive the bank holiday discount. I would have liked to have received an email acknowledgement when I placed the order but I was sent this after telephoning (took a while to get through!) I have since ordered an LDP Dora rug and am still awaiting an email acknowledgement! Delivery was about a week which is not bad given that it had to come direct from the manufacturer and I hope to receive the Dora rug within the same timescale. Really beautiful rugs!”

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Posted 3 years ago

“Excellent service .”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews