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Woven Reviews

4.2 Rating 745 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 745 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug and efficient delivery.”

Posted 1 month ago

“Pleased to find that the mat was just what I wanted.”

Posted 1 year ago

“It took a long time to come but once it arrived I was delighted with my purchase.”

Posted 1 year ago

“Good discounted price, fast delivery, easy checkout, the rug is not of good quality (but that's proportionate to the price i paid), the rug looks slightly different to the one online in terms of thickness and quality”

Posted 1 year ago

“A very good quality mat which we are very happy with and it would have got five stars but the final strand of the mat has unraveled by30cm”

Posted 1 year ago

“Very quick delivery but initially the wrong colour rug was supplied. I have always found the true test of a company is how they deal with issues and so after two calls, the problem was sorted and the correct colour arrived within a week of the first one - not bad really and a good price.”

Posted 1 year ago

“Solid website and quick service.”

Posted 1 year ago

“Tracy was very helpful in assisting with returns. We shall be reordering soon.”

Posted 1 year ago

“Very pleasant company to deal with, the rug we ordered arrived in good time and was well packaged. The rug itself isn't the greatest though, in the short period that we have owned the rug it has started to fade considerably so have resorted to putting a throw over the top during daylight hours. This has never been a problem with previous rugs we have owned especially in such a short space of time. Would never buy a rug from Morris & Co again.”

Posted 1 year ago

“quick & easy transaction”

Posted 1 year ago

“Excellent price, tracking info didn’t work so was unsure of delivery until the actual day.”

Posted 1 year ago

“The rug is very nice and good quality although despite the weight does tend to slip on the floor.”

Posted 1 year ago

“good company, good products”

Posted 1 year ago

“Lovely rug just slightly too thin for what i was wanted”

Posted 2 years ago

“Beautiful rug. Long wait for rug to be in stock. Delivery very good.”

Posted 2 years ago

“Order made on 31.01 arrived by mid March. The rug is lovely, however there is much woven Could improve on.”

Posted 2 years ago

“Great quality rugs. 4 stars because the delivery courier chosen was terrible and they delivered my rug to the completely wrong person.”

Posted 2 years ago

“I was pleased with the service I received”

Posted 2 years ago

“I ordered a rug which showed "in stock" but was actually out of stock. Communication was fine around this via email. I was able to cancel the order and re ordered another one which was in stock. The rug arrived in a timely manner, it is a quality rug and true to the picture on the webpage. My only stress was trying to get a refund, the first person said they had refunded the first cancelled order but when I still didn't have the money several weeks later I phoned up and they put it through it again and everything went okay, money back and apology given. Happy with my rug. Thanks”

Posted 2 years ago

“Generally all fine. I had to amend my order due to ordering one a bit too large for my lift! Slight delay to receiving my order due to high demand but all fine. I was sent 2 rugs instead of one but no one seems to be bothered to respond to my email about sending it back! I wasn’t charged for it so I guess I have a free rug to use once this one gets old/damaged! Impossible to call as no one picks up but at least I didn’t have a complaint. The rug itself it really nice and very good quality so overall I’m very happy i”

Posted 2 years ago

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Woven is rated 4.2 based on 745 reviews