Shocking company, communication non existent. Ordered rug in April and according to their terms and conditions they should notify you within 48 hours if item out of stock. No chance and have chased them ever since. You constantly get cut off on the phone. Chose option 2 to place a new order and amazing you get through. They don’t respond to emails. They eventually tell me rug will be coming in two weeks. This was wrong and came within two days, whilst I was on holiday and left outside. Rug is poor quality and very thin. Avoid this company at all costs worst online company I have dealt with. Please don’t use them.