Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 773 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered a carpet and it looks really great”

Helpful Report

Posted 4 years ago

“Disappointed! Bought the Scion Kaleido Pop rug for our daughter room from Woven during Christmas season (Woven is part of RugsDirect). Scion Kaleido rug has very vibrant colours in all sites visited, but not really on the rug I received (photos attached) Also, very imperfect lines present for a £400 rug, 180x120cm. Scion advised that is proudly British designed brand inspired by the “clean lines of Scandi design and reaches from statement geometrics to delicate sketchbook looks.” I expected some mild imperfections as handmade but couldn’t expected as much, on the lines and colours from photos on site. Defective product sent?”

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Posted 2 weeks ago

“The Morris & Co rug that we ordered was delivered promptly and met all expectations and purchasing in the Boxingday Sale made it excellent value. Cannot fault the Woven service, thank you.”

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Posted 2 weeks ago

“Large selection. Good service. Quick delivery. Just nice company really.”

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Posted 2 months ago

“Great service from Woven. The rug is lovely quality and delivery was very prompt.”

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Posted 2 months ago

“Excellent service, would recommend”

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Posted 3 months ago

“Terrible service. Tired to send the rug back struggled for numerous reasons. So now I’m stuck with a rug and paid nearly £100 for. NEVER AGAIN”

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Posted 8 months ago

“I've had very good previous experiences but this purchase is of very poor quality in itself and morevoer looks like it's ingrained with dirt, that I've been uanble to remove. This item lets your company down and I would strongly recommend you removing it from your stock.”

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Posted 10 months ago

“Happy with new,Rug. Colour exactly what we required.”

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Posted 11 months ago

“Recently ordered a rug, which arrived promptly and without hassle. The rug is good quality and we are really pleased with the product and the service.”

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Posted 11 months ago

“The product itself (when it finally arrived) was really nice but the actually delivery and response from the company very poor. Ordered an item on 30th December with a 3-5 day delivery - finally arrived on 27th January. I sent 2 emails chasing for an update -neither of which received any response. Plus various phone calls - one of which I was told it had already been delivered, so I asked for proof and then told the delivery company has made mistake.”

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Posted 1 year ago

“Love my new Sisal Rug. Easy to order & prompt delivery - it looks great on our sisal carpet with a darker brown border - lovely.”

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Posted 1 year ago

“Item did not match colour description. Post purchase customer service non existent.”

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Posted 1 year ago

“The team were so helpful when I had to change delivery date of my rug..and it all worked out perfectly…very pleased with my Louis de poortere rug…. This is the third rug I have ordered from Woven, and been satisfied with process and result each time.”

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Posted 1 year ago

“Although delivery takes a little longer than for other similar companies, the product and price is always excellent and it is the only company that I now buy rugs from.”

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Posted 1 year ago

“Lovely rug, great quality, looks amazing in our living room. Great service from start to finish.”

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Posted 1 year ago

“Unfortunately the item was delivered to the wrong address outside their house by dustbins As it had been their overnight & part of the day I cancelled the order Woven were brilliant in every way trying to get the situation sorted & later with my sad fo me cancellation”

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Posted 1 year ago

“we were looking forward so much to this rug. However, a total disappointment. the colours are not at all vibrant. the rug is far too expensive for what it is.”

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Posted 1 year ago

“Ordered on Saturday delivered on Tuesday good service”

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Posted 1 year ago

“Repeat purchase of exactly the same item - so it must be good!”

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Posted 1 year ago

“Wrong rug sent by the suppliers but issue was soon sorted by Jordan”

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Posted 1 year ago

Woven is rated 4.2 based on 773 reviews