Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

Write Your review

Tell us how Woven made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered a carpet and it looks really great”

Helpful Report

Posted 3 years ago

“Terrible service. Tired to send the rug back struggled for numerous reasons. So now I’m stuck with a rug and paid nearly £100 for. NEVER AGAIN”

Helpful Report

Posted 2 months ago

“I've had very good previous experiences but this purchase is of very poor quality in itself and morevoer looks like it's ingrained with dirt, that I've been uanble to remove. This item lets your company down and I would strongly recommend you removing it from your stock.”

Helpful Report

Posted 3 months ago

“Happy with new,Rug. Colour exactly what we required.”

Helpful Report

Posted 5 months ago

“Recently ordered a rug, which arrived promptly and without hassle. The rug is good quality and we are really pleased with the product and the service.”

Helpful Report

Posted 5 months ago

“The product itself (when it finally arrived) was really nice but the actually delivery and response from the company very poor. Ordered an item on 30th December with a 3-5 day delivery - finally arrived on 27th January. I sent 2 emails chasing for an update -neither of which received any response. Plus various phone calls - one of which I was told it had already been delivered, so I asked for proof and then told the delivery company has made mistake.”

Helpful Report

Posted 5 months ago

“Love my new Sisal Rug. Easy to order & prompt delivery - it looks great on our sisal carpet with a darker brown border - lovely.”

Helpful Report

Posted 6 months ago

“Item did not match colour description. Post purchase customer service non existent.”

Helpful Report

Posted 6 months ago

“The team were so helpful when I had to change delivery date of my rug..and it all worked out perfectly…very pleased with my Louis de poortere rug…. This is the third rug I have ordered from Woven, and been satisfied with process and result each time.”

Helpful Report

Posted 7 months ago

“Although delivery takes a little longer than for other similar companies, the product and price is always excellent and it is the only company that I now buy rugs from.”

Helpful Report

Posted 7 months ago

“Lovely rug, great quality, looks amazing in our living room. Great service from start to finish.”

Helpful Report

Posted 7 months ago

“Unfortunately the item was delivered to the wrong address outside their house by dustbins As it had been their overnight & part of the day I cancelled the order Woven were brilliant in every way trying to get the situation sorted & later with my sad fo me cancellation”

Helpful Report

Posted 7 months ago

“we were looking forward so much to this rug. However, a total disappointment. the colours are not at all vibrant. the rug is far too expensive for what it is.”

Helpful Report

Posted 7 months ago

“Ordered on Saturday delivered on Tuesday good service”

Helpful Report

Posted 7 months ago

“Repeat purchase of exactly the same item - so it must be good!”

Helpful Report

Posted 8 months ago

“Wrong rug sent by the suppliers but issue was soon sorted by Jordan”

Helpful Report

Posted 8 months ago

“Good service , came quickly, item okay I appreciate it is hard to buy online but it was cheap..”

Helpful Report

Posted 8 months ago

“The rug was great but the wrong size for the area for which it was bought. We tried to return it, but were just given an email saying the return was being processed and they would be in touch shortly. We never received further updates so I emailed twice but didn't receive a reply. I therefore called them up and was told I should just send it back. I didn't have confirmation of the adress but have now decided to keep the rug and put it in a different place.”

Helpful Report

Posted 10 months ago

“Excellent products and services! How services should run with exactly the product you expect to be getting! Other companies could take a leaf out of Woven's book.....”

Helpful Report

Posted 11 months ago

“Really good quality rug which is now a centre piece of the lounge in our new home. Good value and great customer service.”

Helpful Report

Posted 11 months ago

“Beautiful rug very good quality and fast delivery”

Helpful Report

Posted 11 months ago

Woven is rated 4.2 based on 768 reviews