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Woven Reviews

4.2 Rating 745 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 745 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered a carpet and it looks really great”

Woven 5 star review on 3rd October 2021

Helpful Report

Posted 2 years ago

“The product did not match the description on the website. I am sure I paid for quick delivery and took a few weeks”

Posted 1 week ago

“Bought a beautiful rug for my conservatory, much admired and the colour is lovely. Great product, service and delivery, highly recommend .”

Posted 1 week ago

“Lovely rug and efficient delivery.”

Posted 1 month ago

“I want to return my purchase and there has been no follow up reply to my return application for over one week”

Posted 1 month ago

“As usual, great service, delivery and price.”

Posted 4 months ago

“I have tried to contact you about a return and refund but no communication at all. Have tried several email addresses. Please contact me for a return address and when you will refund my money.”

Posted 4 months ago

“Bought a sisal rugbto replce existing one, not laid yet but from inspection looks as expected, delivery was good, recommend”

Posted 4 months ago

“Received my rugs ordered through Woven and I'm really pleased with them.It's not the first time I've ordered through Woven .My order was received on time by the courier and with the discount code I found the costs were very competitive.I will be using Woven again and have no hesitation in recommending them.”

Posted 5 months ago

“Excellent! Loved my runner and it was delivered promptly.”

Posted 8 months ago

“Really pleased with rug and it arrived sooner than expected!”

Posted 8 months ago

“Gorgeous rugs. I am so pleased with them. I am taken aback by how thick and luxuriously soft they are. Hope I can keep them looking their best.”

Posted 9 months ago

“What I wanted, at a price I thought fair & delivered very quickly, thank you.”

Posted 10 months ago

“Excellent service”

Posted 11 months ago

“I have been asked for a review when I have not yet received the rug I ordered 3 weeks ago nor been notified of its dispatch nor received a reply to my request for an update which I requested 4 days ago.”

Posted 1 year ago

“From the order to the delivery everything ran smoothly. When I called with a query the phone was answered promptly and wealth with. Delighted with product too.”

Posted 1 year ago

“Product was good but not right for us. Return was arduous and costly.”

Posted 1 year ago

“My rug was exactly as expected. I love it, it's so soft underfoot. Delivery was swift and I would recommend Woven to others.”

Posted 1 year ago

“Dreadful customer service phones switched off and no one answered emails,after 2 weeks my rug had not been delivered and no way of knowing if we would ever receive it then suddenly arrived with no communication from supplier or delivery company”

Posted 1 year ago

“We waited far to long with no communication at all we had to ring to find out what was happening with our rug .you need to have better customer communication.we love our rug .”

Posted 1 year ago

“Excellent, to order on a Sunday evening and delivered Tuesday. Good quality rug”

Posted 1 year ago

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Woven is rated 4.2 based on 745 reviews