“I was delighted with my cushions when they eventually arrived but I did have to wait 3 and a half weeks for delivery. Money was taken from my account straight away, I feel money should have been taken once parcel was dispatched.”
“After nearly 3 weeks waiting for arrival of duvet cover and pillow cases i was slightly disappointed with it.
As someone commented on the colour not being true to the picture in the ad.
Instead of a glowing gold it was more a dull gold boardering on green.”
“In April of this year we placed an order for a rug and paid in full. A couple of days later we were advised that the range was no longer available, but that Woven could put a bespoke order in for the same price and with the same leadtime of 16 weeks or, in fairness we could have a refund. We opted for the former, but in late August heard nothing about a delivery. A further 10 weeks and many calls from us later, the rug arrived on 10th Nov. It was even better than we had hoped. Our issue here is that, especially in these times things happen beyond our control, but we have had to chase the company continuously, often being promised return calls which did not materialise or being given misleading information. Not being proactive in keeping the customer informed a mistake and results in poor customer satisfaction.”
“Both orders placed with Woven have been massively delayed with poor/non-existent communication or updates. The business clearly has a supply and delivery issues at its core. Am currently on hold to chase delivery which is late. Previous item I purchased was weeks late with no updates on delivery (had to phone them about 6 times to progress the issue).”