Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get through on the phone. Difficult to return items a limited support/ now need to know whereabouts of my £400+ refund.”

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Posted 3 years ago

“Good selection of designs. Arrived as advised and quality is good. Will use again.”

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Posted 3 years ago

“Cheapest I could find for the same rug, quick delivery and excellent quality and value”

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Posted 3 years ago

“I have ordered a few rugs and I have woven to be very good ,I am pleased with overall service”

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Posted 3 years ago

“My order got off to a bit of a wobbly start. When I ordered there was a free offer of an anti slip mat being offered, and to email them on the chat to claim the mat after the order had been placed. I never had confirmation from the chat message. The rug arrived, after 10 days, and tracking was provided. The anti slip mat didn't arrive, and sadly, on just opening the top of the rug, the edging stitching was faulty on a corner. I emailed Woven, and had a rapid response from the lovely Megan, who sorted everything out. A replacement rug ordered, an anti slip mat sent out, the faulty rug collected, and a new one delivered, all within 2 weeks! Great communication, which made such a difference, and was much appreciated. Thank you Team Woven. Highly recommended and will purchase from again.”

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Posted 3 years ago

“Excellent quality product, looks great and very pleased with my purchase. There were however issues with the delivery. Order placed 11th March and was advised it was in stock but did not receive until 14th May. Delayed in customs - but no updates received from Woven until I chased them on numerous occasions.”

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Posted 3 years ago

“Love my new rug!”

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Posted 3 years ago

“Woven is very good.”

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Posted 3 years ago

“Order took a long time due to stock & shipping delays, so tried to cancel order and gain refund. This was agreed but item was still then delivered, refund not given, and had to pay for my own return despite error in dispatch when order already cancelled.”

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Posted 3 years ago

“Good products and good deals. A little slow on delivery and I had to chase it up. Happy with the rug.”

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Posted 3 years ago

“Pleased with duvet cover and pillowcases, took a bit longer than you’d expect to be delivered .”

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Posted 3 years ago

“Difficult to get through on phone”

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Posted 3 years ago

“Great service, product and price.”

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Posted 3 years ago

“Great service Fast delivery Beautiful, high quality rug Thank you”

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Posted 3 years ago

“Ordered an outdoor Orla Kierly rug and it’s fabulous, really happy”

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Posted 3 years ago

“Bought a rug for my mothers birthday and I’m really pleased with fast delivery and product. Will definitely buy from this company again.”

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Posted 3 years ago

“Really pleased with the price and prompt delivery of the product. The rug I purchased is beautiful and my mother is absolutely over the moon with having it for her birthday. Really happy , thank you.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very happy with my navy rug.”

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Posted 3 years ago

“I absolutely love this rug. Great size and looks good. I had to chase delivery but then got it the next day so that was soon sorted.”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews