World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,424 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“The delivery and ordering online was great. Excellent service at a busy time. The item was also very well packed. This was a Christmas present for my wife, which she loves. I have had the same model for some 40 yrs (a hand down from my late mother-in-law). My wife keeps pinching my secateurs as she has 2 cheap versions and they never work right. I also have to keep repairing them. So I treated her to a good quality pair. I hopefully will have more time for gardening instead of repairing now. I used World of Felco as I didn't want to risk a counterfeit product as I have seen at some outlets.”

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Posted 3 years ago

“I've always found World of Felco efficient & helpful. I bought these snips (Herb scissors 456) as a present, so I cannot comment on this actual pair. My own similar Felco snips are approx 5 years old & are still extremely good, which is why I bought these.”

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Posted 1 week ago

“I spent some time trying to choose which sharpener to buy. The descriptions are not very clear in differentiating them. I bought the more expensive version with the hope that it would do more things?”

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Posted 1 week ago

“I ordered Felco 2 and snips bundle, I was really pleased with the service ,the delivery was prompt and my secateurs was really well packed within bubble wrap , Felco Secateurs are the best when gardening, worth every penny , I highly recommend World of Secateurs, I would use again Many thanks”

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Posted 1 week ago

“I have been using Felco secateurs for 45 years, none better.”

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Posted 1 week ago

“Excellent range of products. Competitive prices. Will use again.”

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Posted 1 week ago

“The parts ordered arrived very promptly and in perfect condition, faultless service, well done!”

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Posted 1 week ago

“Awful, a week from ordering - still not received the item; contacted Felco - clearly no idea what’s happened, then received review email - implies it should have arrived by now”

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Posted 1 week ago

I’m really sorry for the delay and for the frustration this has caused. I did reply to your email this morning to explain that your order was dispatched on a Royal Mail 48-hour and it looked as if all was in hand to be delivered. While the vast majority arrive within the expected timeframe, on this occasion it appears Royal Mail have unexpectedly delayed or held the parcel. Unfortunately there have been no further tracking scans today as we had hoped. To resolve this as quickly as possible, I’ve arranged for a replacement to be sent out to you ASAP. I’ve also emailed you with instructions on what to do should the original item still arrive. I completely understand how disappointing this experience has been and I’m sorry it didn’t meet expectations. Please do check your emails, and if you need anything further, I’m more than happy to help.

Posted 1 week ago

“Well done again World of Felco!🙂Excellent, communication, I could get all the parts i needed, and swift delivery! Brilliant!”

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Posted 1 week ago

“Sorry, I can't go lower than one star! Having owned my Felco number 8 secateurs for fifty years (along with several otherpairs of Felco's), on servicing them with new blades and springs, I lost the tiny washer behind the thumb catch, so ordered a thumb catch pack in order to replace it. On tightening the thumb catch retaining screw the new washer shattered - a really dissapointing experience, showing the rubbish quality products are made to today, not acceptable at all and a real let down by Felco.”

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Posted 2 weeks ago

We’re sorry to hear that the washer broke during fitting. This is the first time we’ve heard of such an issue, but even so, it is something we could have helped with. Normally, if a small component fails, customers contact us so that we can resolve the issue. In this case, no contact was made and this review is the first notification we have received. Had you contacted us, we would have been happy to help. Choosing instead to leave a one-star review without first giving us the opportunity to respond is, of course, your decision. For completeness, the order was placed on Thursday 15 January and delivered on Monday 19 January, in line with our stated delivery timeframe. Suggesting that you wanted to give less than one star is difficult to reconcile with the facts, particularly as we were not made aware of any issue at the time. Had we been informed through normal channels, there would have been a clear willingness to help resolve it.

Posted 1 week ago

“Great service from ordering to delivery. Used them everyday since buying. Great product”

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Posted 2 weeks ago

“They had what we needed and the delivery was very fast.”

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Posted 2 weeks ago

“Great service at a reasonable price.”

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Posted 2 weeks ago

“Great secateurs.”

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Posted 2 weeks ago

“Great products, Fast delivery”

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Posted 2 weeks ago

“Excellent service once again for the go to Felco people.”

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Posted 2 weeks ago

“Replacement blades ordered easily . Arrived v quickly Thank you”

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Posted 3 weeks ago

“Great quick simple service. Good postage costs too”

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Posted 3 weeks ago

“Great products let down by delivery. Out of stock items had to be chased and a partial delivery suggested as it was a gift. Customer service should be more forthcoming.”

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Posted 3 weeks ago

“Brilliant!”

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Posted 3 weeks ago

“Yes really pleased with the product and service”

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Posted 3 weeks ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,424 reviews