World of Felco Reviews - Read 444 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Order placed on a Sunday afternoon and delivered before 4pm the following Tuesday. Excellent communications throughout via email and in parallel from the courier company DPD. Products packed very well and will happily use World of Felco again- thank you.”

Posted 1 month ago

“Good website, fast ordering & delivery, good products,
Will be back again!”

Posted 1 month ago

“Great quality secateurs and speedy delivery. I ordered on the Wednesday and they arrived by Friday!”

Posted 1 month ago

“Easy to find product with good description on website and service was exceptional”

Posted 1 month ago

“Very pleased with the fast delivery of my new Felco secateurs. I chose exactly the same model as my old pair, because over the years I have been so impressed with the quality of them. The online ordering and purchasing procedure was simple and straightforward with every Felco model shown clearly on the website. A great experience and fantastic service.”

Posted 1 month ago

“Very easy to order, swift delivery and sublime Swiss engineering makes these tools some of the best I have ever bought.”

Posted 1 month ago

“This is the second pair of secateurs from Felco. The other pair I have had for 30 years and they have been serviced in the intervening period. They are the best secateurs in the world.”

Posted 1 month ago

“Excellent
Speed of delivery remarkable”

Posted 1 month ago

“Excellent product and delivery - Totally satisfied”

Posted 1 month ago

“Best price of the Felco 8 and 9 I could find on line.
Delivery within 3 days even in these Covid periods.
Only moan is no confirmation of order by email as promised when ordering. Great products.”

Posted 2 months ago

“I've been buying Felco products for myself and family members for over 30 years. NO LONGER!
Unlike many other of Britain's best companies they use couriers that charge exorbitant extra costs to deliver to UK residents in Highlands and Islands - despite their website saying they can use Royal Mail which has uniform costs for whole of UK.
When I was telephoned to say they were adding £20 postage to my order of £163 I refused to pay this ridiculous charge and asked for my order to be cancelled.
I was told by Clive at 4.44pm today this would be done...... so why is my credit card statement not showing any refund at all? I never thought I'd end up having to take a company like Felco through the small claims process.
That's me, my extended family and all our many friends never buying Felco products ever again. Shame because they are good products, but to rip off customers in this way just because of where they live, especially with a large value order, is totally unacceptable.
I'll not write what I feel about the lack of prompt refund!”

Posted 2 months ago

“Very quick completion of the order and good to know it was on its way.”

Posted 2 months ago

“Excellent product and service.”

Posted 3 months ago

“I ordered a folding pruning saw on the recent BH Friday and it arrived on the following Tuesday as promised, very well packed. The price was the best I could find online so I'm very pleased. I note other customers' less complimentary comments below but lthis was not my experience.

I haven't used the saw yet but it looks fiendishly sharp, just like my Felco secateurs so I'm going to make sure I keep my fingers well away from the business end!”

Posted 3 months ago

“Excellent service, bought Felco secateurs model number 8,quick delivery.”

Posted 3 months ago

“ordered replacement blades for my Felco7 and Felco2 Thursday morning arrived Friday morning. My 20 year old plus Secateurs now look like surgical instruments again. Great service, Great product”

Posted 3 months ago

“Felco C7 Cutters - Ordered these yesterday and received them this afternoon by Royal Mail 24.
They are a remarkable tool, "does what it says on the tin' as they say. Cut multi strand wire rope with ease, the design of the blade mechanism is elegantly simple and really gives a clean cut without any sign of splaying.
Very competitive price combined with free delivery made this a real bargain buy.”

Posted 3 months ago

“Fast delivery, great service.”

Posted 3 months ago

“Ordered a pair of Felco model 2 secateurs on Sunday and received them Tuesday. Surprised to see negative comments having received first class service during these difficult times.
I would highly recommend this company to anyone wanting to purchase genuine Felco products.”

Posted 3 months ago

“The issue with the late delivery of the secateurs has now been resolved , Due to staff shortages the order must have slipped through the net , but as soon as it was realised , the secateurs were duly despatched and arrived the next day so now five stars for service in these difficult times”

Posted 4 months ago

World of Felco is rated 4.86 based on 444 reviews