World of Felco Reviews

Name: World of Felco
Rating: 4.85

4.9 Rating 2,135 Reviews

97 %

of reviewers recommend World of Felco

4.9

Based on 2,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The supply of a spare part was prompt and effective, BUT it shouldn't have been necessary. I didn't invest in Felco secateurs to be forced to replace a spring after one season's light usage.”

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Posted 2 weeks ago

“Delivery prompt but plastic packaging.”

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Posted 3 weeks ago

“I am pleased with the feel of the secateurs in the hand as I have had a pair before but lost them. However they are very stiff and do not spring back after cutting. Also the clip that fastens them does not seem very robust or easy to use as was the case with my previous model. I am somewhat disappointed as these were my favourite secateurs previously.”

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Posted 4 weeks ago

“Secateurs had efficient cutting mechanism but very, very stiff to open, close and lock. It took quite a while, considerable patience and a lot of 3 in One oil to loosen them up and the 'holding' tab it still very stiff. Not a problem I have had before.”

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Posted 4 months ago

“Found it difficult to find model number on my secateurs, The square part of the bold did not fit so had to grind it”

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Posted 8 months ago

“It took a long while to be delivered 8-10 days and then the replacement blade did not fit . I would try to return but have lost the will.”

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Posted 8 months ago

“Arrived bashed but in good time”

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Posted 8 months ago

“This request is much too early!!! The product has only just arrived and we have not used it yet.”

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Posted 8 months ago

“Delivered quickly and packaged well. My only moan is the price. It is clearly set monopolistically in Switzerland as all retailers have the same price. There is clearly a big profit margin on the blade imposed by felco Switzerland as the product with handle is only a couple of pounds more than the blade. This blade is amazingly sharp and does a great job. The profit margin on it is my beef”

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Posted 10 months ago

“Delivery on time.”

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Posted 10 months ago

“I purchased these ergonomic secateurs in May, after using only about half a dozen times the mobile side of them popped off. I deliberately chose these as they were marketed for ease of use and I do have arthritis. The supplier kindly fixed for me but I am apprehensive now. Time will tell if they live beyond another half a dozen uses. I have NEVER paid such a large sum for secateurs and have to say I am disappointed thus far. I am still using some I bought decades ago for a fraction if the price I paid for these with their lifetime guarantee. As I say I am apprehensive and just a tad sceptical.”

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Posted 10 months ago

“I wish it would be normal to include instructions when purchasing tools. I am not familiar with knowing how this works just that my wonderful secateurs need sharpening !!”

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Posted 11 months ago

“As an elderly lady wishing to purchase a pair of Green Handled Ladies Secatuers I was somewhat disappoionted to be informed I could not place the order over the phone and was instructed that I could only order online! Your colleague told me the model number to replace the ones I currently owned(but have lost) was No 6. I was able to ask a friend to kindly order these for me last week, they subsequently arrived on Saturday. I can confirm they are up to the standard of my old ones, but would have found it more helpful if the wording "Suitable for Ladies" was used in the catalogue.”

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Posted 11 months ago

“Order was meant to arrive next day.Did not arrive until 2 days later. I phoned to say parcel was not arriving next day and was told a refund would be issued for next day delivery charge. No refund received. Sent an email and refund ha now been received”

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Posted 11 months ago

“I've been really looking forward to getting my own pair of Felcos. Frustratingly, after a day of using them, I realised I couldn't loosen the bolts to take the secateurs apart. I've been trying to take apart my secateurs using the Felco tool, but the bolts absolutely will not move. So much so, the tool slipped and damaged the bolt. So I'm a bit miffed. I'm a professional gardener and have taken apart Felcos in the past many a time. These have come way too tight. Everything else about the item seems fine.”

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Posted 11 months ago

“Fast delivery good service”

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Posted 1 year ago

“Your Felco no.7 have a terrific reputation and I love mine. I bought some as a present but sadly the red cover of the rotating handle kept falling off. As they were less than six months old, I expected that a replacement would be forthcoming. Not so. After a few exchanges of email these secateurs were eventually returned and I now have them back again having been repaired. It remains to be seen if they are as good as new - I hope so.”

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Posted 1 year ago

“Correct blade arrived in good condition as per order”

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Posted 1 year ago

“Great quality secateurs would never buy another make. But unfortunately I cannot give 5 stars due to the very poor packaging. I ordered two pairs and paid over £150 and they arrived in a black bin bag with a big of bubble wrap. One plastic packing of the secateurs was crushed. Luckily was not damaged. Contacted Felco but felt they reply was not adequate that that's how they usually package!! Very disappointed in packaging and customer care!”

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Posted 1 year ago

“Price was good ,but delivery was too long and box arrived battered . When buying a quality item like this i would of expected a better service.”

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Posted 1 year ago

World of Felco is rated 4.9 based on 2,135 reviews