World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,654 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,654 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great up until the delivery. Our package was left on a public footpath alongside a sign indicating the way to our house. A photo showing this"proved" it had been left with a neighbour! A very poor service. The only way to improve your rating is not to use this courier”

Helpful Report

Posted 1 month ago

“The products were purchased as a gift. I know they are a great 'must have' for gardeners. There was a long delay in receiving the goods. The items had been paid for, but I was not informed there was any issues, until I emailed. It would have been nice to have received communication before I had to follow up. However, once I had emailed, I was receiving replies & communication from this point was good.”

Helpful Report

Posted 2 months ago

“It was delivered, in good time what more can I say.”

Helpful Report

Posted 2 months ago

“Very slow delivery”

Helpful Report

Posted 5 months ago

“I spent some time trying to choose which sharpener to buy. The descriptions are not very clear in differentiating them. I bought the more expensive version with the hope that it would do more things?”

Helpful Report

Posted 6 months ago

“Great products let down by delivery. Out of stock items had to be chased and a partial delivery suggested as it was a gift. Customer service should be more forthcoming.”

Helpful Report

Posted 7 months ago

“Good product, poorly packaged with shape blade protruding”

Helpful Report

Posted 11 months ago

“I was unsure of what size secateurs to buy so phoned for help. Took their advice and ordered. Turned out to be wrong as secateurs too big for my hand. Returned them but had to pay postage despite buying on their advice. I asked for refund of the postage but was refused. I should have phoned for advice then ordered from Amazon to get free return. I would say that the two pairs i ordered separatley were sent and deliverd quickly and the refund was dealt with efficiently.”

Helpful Report

Posted 11 months ago

“The supply of a spare part was prompt and effective, BUT it shouldn't have been necessary. I didn't invest in Felco secateurs to be forced to replace a spring after one season's light usage.”

Helpful Report

Posted 1 year ago

“Delivery prompt but plastic packaging.”

Helpful Report

Posted 1 year ago

“I am pleased with the feel of the secateurs in the hand as I have had a pair before but lost them. However they are very stiff and do not spring back after cutting. Also the clip that fastens them does not seem very robust or easy to use as was the case with my previous model. I am somewhat disappointed as these were my favourite secateurs previously.”

Helpful Report

Posted 1 year ago

“Secateurs had efficient cutting mechanism but very, very stiff to open, close and lock. It took quite a while, considerable patience and a lot of 3 in One oil to loosen them up and the 'holding' tab it still very stiff. Not a problem I have had before.”

Helpful Report

Posted 1 year ago

“Found it difficult to find model number on my secateurs, The square part of the bold did not fit so had to grind it”

Helpful Report

Posted 1 year ago

“It took a long while to be delivered 8-10 days and then the replacement blade did not fit . I would try to return but have lost the will.”

Helpful Report

Posted 1 year ago

“Arrived bashed but in good time”

Helpful Report

Posted 1 year ago

“This request is much too early!!! The product has only just arrived and we have not used it yet.”

Helpful Report

Posted 1 year ago

“Delivered quickly and packaged well. My only moan is the price. It is clearly set monopolistically in Switzerland as all retailers have the same price. There is clearly a big profit margin on the blade imposed by felco Switzerland as the product with handle is only a couple of pounds more than the blade. This blade is amazingly sharp and does a great job. The profit margin on it is my beef”

Helpful Report

Posted 1 year ago

“Delivery on time.”

Helpful Report

Posted 1 year ago

“I purchased these ergonomic secateurs in May, after using only about half a dozen times the mobile side of them popped off. I deliberately chose these as they were marketed for ease of use and I do have arthritis. The supplier kindly fixed for me but I am apprehensive now. Time will tell if they live beyond another half a dozen uses. I have NEVER paid such a large sum for secateurs and have to say I am disappointed thus far. I am still using some I bought decades ago for a fraction if the price I paid for these with their lifetime guarantee. As I say I am apprehensive and just a tad sceptical.”

Helpful Report

Posted 1 year ago

“I wish it would be normal to include instructions when purchasing tools. I am not familiar with knowing how this works just that my wonderful secateurs need sharpening !!”

Helpful Report

Posted 1 year ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,654 reviews