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World of Felco Reviews

4.8 Rating 1,184 Reviews

96 %

of reviewers recommend World of Felco

Company Reviews

Product Reviews

4.8

Based on 1,184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality secateurs would never buy another make. But unfortunately I cannot give 5 stars due to the very poor packaging. I ordered two pairs and paid over £150 and they arrived in a black bin bag with a big of bubble wrap. One plastic packing of the secateurs was crushed. Luckily was not damaged. Contacted Felco but felt they reply was not adequate that that's how they usually package!! Very disappointed in packaging and customer care!”

Posted 2 months ago

“Price was good ,but delivery was too long and box arrived battered . When buying a quality item like this i would of expected a better service.”

Posted 3 months ago

“Not too impressed by the website. Sparse information. Purchase was ok and delivery time satisfactory a week before Christmas. Bought as a present so disappointed that the plastic packaging was split with bits missing so was probably damaged before wrapping. Too late to send back and it was only the packaging but still disappointing for a premium product.”

Posted 4 months ago

“Unfortunately the spring came out of the secateurs on the second time used and was lost in long grass . I have already raised this and a reply was received from Lorcan on 27th July but it does seem strange that such an important element fell out so soon . I have an older pair and this has never happened to date . The springs are not cheap to replace !”

Posted 9 months ago

“Both of the products were satisfactory but nothing more.”

Posted 1 year ago

“I was very happy with the quality of the product. However, when I placed the order on 28th December, I paid for next day delivery (£6.99). It was delivered on 4th January. I have not been offered a refund. As APS made it clear that they had been instructed by you that they could not leave the package in a 'safe place' it was very inconvenient. APS tracking was fine.”

Posted 1 year ago

“Very disappointing”

Posted 1 year ago

“Always wanted a pair of felco secateurs,but when I received them I was disappointed as when I cut my roses with them the spring doesn’t retract back every time , like my cheaper ones do”

Posted 1 year ago

“Unfortunately the Felco holster we ordered was faulty as the clip on the back was too loose sp we rang to get a replacement. The gentleman we spoke to was helpful and is posting a replacement”

Posted 1 year ago

“Unfortunately I was disappointed that the catch to release the blades was almost immovable! Had to do a bit of DIY. Haven’t had chance to try out the secateurs yet .”

Posted 2 years ago

“Well you seem to have asked for a review before my order (an Xmas present) has arrived and I don't know where it is as APS do not recognise the tracking order so I have no idea where the Felco secateurs are and the communications could be much better. So if you have any further info let me know - your customer 07833117241 (Paul L)”

Posted 2 years ago

“Love the secatuers. Arrived promptly. Excessive packaging however.”

Posted 2 years ago

“I am very pleased with the secateurs. It would be worth looking in to how you could reduce the quantity of plastic they came in.”

Posted 4 years ago

Author didn't leave any comments.

Posted 4 years ago

“Cannot comment yet as I have not used them brought special for pruning my fruit bushes”

Posted 4 years ago

“The item purchased was very good and great value for money. However, the arrangements for delivery were poor. Whilst Royal Mail did their part well the lack of a tracking number meant that whilst the item might have been lost in the system my experiemnce of Royal Mail is that it was a problem with dispatch so item: ***** whilst delivery arrangements *”

Posted 5 years ago

“Delivery time ok, condition of product good. Packaging very poor. Tape was stuck to the product, had to cut it away and hope I didn't do any damage.”

Posted 5 years ago

“You really need big hands for this one. I would say my hands are average size for a man, and the model 11 feels too big on my hand.”

Posted 5 years ago

World of Felco is rated 4.8 based on 1,184 reviews