World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,739 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for item on the 22nd October. Still haven’t had a shipping confirmation but have been asked to review. My review is don’t order, they never ship you the items.”

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Posted 1 week ago

“Not delivered quickly despite me paying extra for shorter delivery time. It took them longer to dispatch my package than the promised delivery time. Once they dispatched it, delivery was to time.”

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Posted 3 weeks ago

“Prompt and efficient, could not ask for more.”

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Posted 1 month ago

“Felco 2 Secateurs. They were too tight, the blades sticking together when I used them once. I contacted WoS and they sent me a link for a video showing how to adjust the tightness of the blades. But it was impossible to remove the first screw by the method shown in their video, not with their little tool included, nor with a proper flat-head screwdriver, or even with a power drill in the correct mode. The screw was simply too tight, as set by their factory. Without being able to remove this screw it was impossible for me to adjust the tightness of the F2 blades. I was advised to return the tool, at my expense (£4.45). Pierre then videoed the adjustment of the F2 and clearly used a completely different technique than that shown in their video instructing how to adjust the F2's. His technique was, I repeat, ENTIRELY DIFFERENT to that which they had instructed me to use. Had Wos shown me the same technique that Pierre used, I would have been able to do the job myself, and saved myself the time and expense of returning the faulty secateurs. Wos flatly refuse to refund my postage. As the return was a direct consequence of their a) over-tightened screw on the F2's in their factory, and b) incorrect technique for removing the screw shown in their instruction video, I feel absolutely justified in expecting at the very least the return of my postage costs. They refuse to do this.”

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Posted 3 months ago

Hi Steve, Thank you for your review. We are sorry that you remain dissatisfied with your experience, however we do not agree with your description of events. After receiving your secateurs back, we inspected them and successfully loosened and adjusted the original pair before returning them to you. This confirmed that the secateurs were not faulty. As we explained during our correspondence, had we been unable to adjust them, we would have supplied a brand new replacement and refunded your return postage. We also disagree with your assertion that our adjustment guide is incorrect. The published method is valid, and additional tools may be used where greater leverage is required. This does not indicate a fault with the secateurs. Throughout this matter we responded promptly, created a bespoke demonstration video, personally adjusted your secateurs free of charge and returned them to you at our expense. As the product was not faulty, we do not believe a refund of your return postage is appropriate. We are disappointed that, despite our efforts to assist, you remain unhappy, but we wish you all the best and hope you enjoy using your Felco secateurs for many years to come.

Posted 3 months ago

“Felco belt is a waste of money”

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Posted 7 months ago

“Terrible customer service... I ordered a pair of loppers for a job two weeks before they were needed. It took them a full week to email me saying they were out of stock and had not yet arrived in. Promised they would be with me in time for the job and they were not. Really upset at the atrocious comms, do not recommend you do business with them”

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Posted 8 months ago

“Awful, a week from ordering - still not received the item; contacted Felco - clearly no idea what’s happened, then received review email - implies it should have arrived by now”

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Posted 9 months ago

I’m really sorry for the delay and for the frustration this has caused. I did reply to your email this morning to explain that your order was dispatched on a Royal Mail 48-hour and it looked as if all was in hand to be delivered. While the vast majority arrive within the expected timeframe, on this occasion it appears Royal Mail have unexpectedly delayed or held the parcel. Unfortunately there have been no further tracking scans today as we had hoped. To resolve this as quickly as possible, I’ve arranged for a replacement to be sent out to you ASAP. I’ve also emailed you with instructions on what to do should the original item still arrive. I completely understand how disappointing this experience has been and I’m sorry it didn’t meet expectations. Please do check your emails, and if you need anything further, I’m more than happy to help.

Posted 9 months ago

“Sorry, I can't go lower than one star! Having owned my Felco number 8 secateurs for fifty years (along with several otherpairs of Felco's), on servicing them with new blades and springs, I lost the tiny washer behind the thumb catch, so ordered a thumb catch pack in order to replace it. On tightening the thumb catch retaining screw the new washer shattered - a really dissapointing experience, showing the rubbish quality products are made to today, not acceptable at all and a real let down by Felco.”

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Posted 9 months ago

We’re sorry to hear that the washer broke during fitting. This is the first time we’ve heard of such an issue, but even so, it is something we could have helped with. Normally, if a small component fails, customers contact us so that we can resolve the issue. In this case, no contact was made and this review is the first notification we have received. Had you contacted us, we would have been happy to help. Choosing instead to leave a one-star review without first giving us the opportunity to respond is, of course, your decision. For completeness, the order was placed on Thursday 15 January and delivered on Monday 19 January, in line with our stated delivery timeframe. Suggesting that you wanted to give less than one star is difficult to reconcile with the facts, particularly as we were not made aware of any issue at the time. Had we been informed through normal channels, there would have been a clear willingness to help resolve it.

Posted 9 months ago

“*you sent a part I didn't order - very kind, but useless, as made for right hand secateurs and mine are all left! The part I did order - Felco Adjustment Key - was pretty damned useless! It just wouldn't fit at all around the bolts that needed tightening! All in all, a very unsatisfactory experience!”

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Posted 1 year ago

Hi Marie, I can see that you ordered and paid for an Adjustment Key and a set of replacement springs. Can you tell me what part you have received that you did not order? Best to email anyone@worldoffelco.co.uk to resolve issues. Regards, Wendy

Posted 11 months ago

“You sent the new blade and springs OK but not the little thing to unscrew them. That is hopeless, I eventually got the 1st nut undone but had to use a vice, now simple can't get the blade off it is jamb tight on. So not good.”

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Posted 1 year ago

“Can't give you a review as we haven't received the said article yet”

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Posted 1 year ago

“I am still waiting for the blade to be delivered.blade has arrived today,just wish they had a system that tells you when it's dispatched.”

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Posted 1 year ago

“I ordered the Felco model 7 professional secateurs and about 3 to 4 days after receiving them the thumb catch fell off whilst I was using them and got lost meaning that I could no longer close the secateurs when not in use. I contacted Felco straight away and was told they would replace the thumb catch on this occasion but in future I would need to check the thumb catch before using my secateurs. Two months later I finally received the replacement parts. This is pretty disappointing customer service for a very expensive pair of secateurs which to be honest I would have expected to stay intact for longer than a couple of days. The secateurs themselves are sharp but the quality of the thumb catch and the customer service extremely poor. I expected a lot better.”

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Posted 1 year ago

“Haven’t received our order yet so can’t comment”

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Posted 2 years ago

“I love my felco… what more can I say!”

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Posted 2 years ago

“I've always used Felco secateurs and love them because they do a good job and last for years. However this pair of new secateurs keeps sticking and won't open properly on their own which is frustrating/ Putting WD40 on the junction at the base of the blades helps for a bit but they soon start sticking again. I think the secateurs need adjusting so they open and close and work properly but there are no instructions about how to do this.”

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Posted 2 years ago

Hi Caroline, Thanks for your feedback. Yes, it does sound like these need a minor adjustment. You can do this using the small Felco Tool, your own regular tools (Flat head screw driver, small spanner set, pliers), or the Felco 905 (video to follow). We've created our own video showing you how the adjustment is done to your preference. Check out the video here of us using the 905 - https://www.youtube.com/watch?v=CAKzrfWsETU&t=1s Kind regards, World Of Felco

Posted 2 years ago

“If I had received the item ordered, I would probably be better placed to express a view.”

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Posted 2 years ago

“Hard to rate something I'm still waiting to receive”

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Posted 2 years ago

“I have not received my ordered secateurs ! Where are they ? Please respond ASAP.”

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Posted 3 years ago

“Doesn't sharpen anything worn down on the metal.It needs a rougher side and a smoothing (finishing) side . Disappointed”

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Posted 3 years ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,739 reviews