World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,525 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very slow delivery”

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Posted 2 months ago

“Prompt service. My secateurs are back in working order”

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Posted 2 months ago

“Easy to order and delivered quickly. Package arrived well wrapped and well within the approx shipping time.”

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Posted 2 months ago

“Very pleased with the service and quality”

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Posted 2 months ago

“Order was right came in two days perf”

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Posted 2 months ago

“Seemless thank you”

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Posted 2 months ago

“My secateurs which are felco 2 and 13 models have done me proud for many years. I have renewed bits and pieces on my number 2 as it is always in use. It was time to purchase another model 2 to keep as a useful spare. It just seemed a good idea at the time. Excellent service from Felco, and as Forest Gump would say, " And that's all I have to say about that".”

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Posted 2 months ago

“Ordered by phone and delivered 2 days later. Excellent”

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Posted 2 months ago

“Just received my Felco 6 Secateurs, love these, so sharp. Ready to for the Spring now”

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Posted 2 months ago

“I bought a Niwaki clean mate to clean sap and dirt off secateurs and other garden tools after watching the World of Felco video. I am very impressed with how well it works.”

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Posted 2 months ago

“Children's Felco gloves age 5-7 fit my 4 year old very well. Essential items for joining in with an outdoors family. Also bought secateur cleaning materials which have been very effective”

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Posted 2 months ago

“The website was easy to negotiate. The order came quickly. When I had a question, the response was immediate and the situation solved. I would thoroughly recommend this company”

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Posted 2 months ago

“Repeat purchase of my 32 year old number 9's. If these last another 32 years I'll be 104 years old, so probably my last purchase 😃”

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Posted 2 months ago

“Although there is a large range of products available which could seem overwhelming, the website offers comprehensive information for finding the right pair of secateurs for your use.”

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Posted 2 months ago

“Terrible customer service... I ordered a pair of loppers for a job two weeks before they were needed. It took them a full week to email me saying they were out of stock and had not yet arrived in. Promised they would be with me in time for the job and they were not. Really upset at the atrocious comms, do not recommend you do business with them”

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Posted 2 months ago

“I had to ask where my order had got to as I'd paid for 3 day delivery. I've now been told that my 2nd order of 'gold' blades will not be dispatched til Mar 20th even though it says 'currently available' against the item online. Dissapointing but the items are great when they do finally arrive.”

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Posted 2 months ago

“Good price, good updates and speedy delivery, thank you”

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Posted 2 months ago

“Easy to order online and very quick delivery.”

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Posted 2 months ago

“Both separate orders of Felco products arrived much sooner than the regular five day delivery time. They were packed very well, thus avioding damage.”

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Posted 2 months ago

“Ordered a replacement blade for my 611 pruning saw. It arrived well packaged by normal mail through the letterbox. Within the stated time period. I would give 5 stars but I found it impossible to set up an account on the website. It referred me to a phone number so I didnt bother with an account.”

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Posted 2 months ago

Hi there, Thank you for your review and for letting us know about your experience. We’re glad your replacement blade arrived safely and on time! We’re sorry to hear you had trouble setting up an account. If you still wish to create one, you can do so directly here: https://www.worldofsecateurs.co.uk/customer/account/login/ Please don’t hesitate to reach out again if you need any help with the process - we’re happy to assist. Best wishes, World of Secateurs Team

Posted 2 months ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,525 reviews