My experience at arriving at web to 2 wasn’t off to the a great start we found the lady on reception quite abrupt, after waiting 3 hours to be seen after only wanting to try on one dress without being able to have a drink or even offered a glass of water I found really off putting.. the commutation while waiting was awful.. after we was finally seen it changed my whole experience I had the most knowledgeable and kindest lady to help me into my dress her name was Emma.. she was fantastic and understood exactly what I was looking she made the whole experience for me and my bridesmaids so much fun.. we come away smiling ear to ear… and found the dress.. but unfortunately being the first time I’ve ever tried on a dress I found the service while waiting appalling.. if it wasn’t for falling in love with the dress I wouldn’t be returning.. it seemed no one knew what they was doing with customers