Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Cant speak for all staff. But the american who served me in the swansea store was very rude and insulting. Stayed 5 minutes in the shop due to the poor customer service.”

Helpful Report

(WED2B Swansea) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Would not recommend this store. Our understanding from the website was you did not have to make an appointment. No mention of ‘first come, first served’ We travelled to Glasgow, my daughter, her bridesmaid and my friend and planned a day to look at wedding dresses and bridesmaid dresses. Thankfully, my daughter had pre booked an appointment at another Bridal shop prior to arriving at Wed2B at about 3.30pm on Saturday. The assistant explained that in order to have an appointment you are advised to arrive early in the morning and queue. The shop was empty when we arrived. So let down as the website suggests it’s a relaxed, no appointment needed store. It is understandable that a system would be needed, especially post Covid and this needs to be made clear on the website. Will not return.”

Helpful Report

(WED2B Glasgow) - Posted 2 years ago

Hi Caroline, thank you for taking the time to leave us this review, we are sorry to read your feedback following your visit to our Glasgow store. WED2B stores offer a walk-in service, to allow brides to visit at their convenience and spend as long as they like in store. Weekends especially can be busy in-store, and sometimes this does mean a wait time is experienced but upon arrival, we can advise of the current wait time. Our Customer Care team are available via customercare@wed2b.com if you'd like to discuss your visit further, Kindest Regards WED2B

Posted 2 years ago

“I went in today, was greeted by a lady and asked to take a seat. After waiting for almost two hours, no one bothered to come and explain what is happening. I had no choice but to leave. One of the lady’s came upstairs did not even acknowledge our presence and left the premises and returned and yet again did not apologise for making us wait so long and or explain why it’s taking so long. Very unhappy, heard great things about this place. Very disappointed.”

Helpful Report

(WED2B London (Central)) - Posted 2 years ago

Thank you for taking the time to leave us this review, we are sorry to read your feedback following your visit to store today. WED2B Customer Care team are available via customercare@wed2b.com if you'd like to discuss your visit further, and we look forward to hearing from you, Kindest Regards WED2B

Posted 2 years ago

“The web site advertises off the peg purchases. This clearly isn't the case. I went in to purchase bridesmaid dresses. I was told I had to order them and it would take 14 weeks. This would take the delivery date to June 11th. Which was after my wedding day. I was then told I could have a rush order. Apparently a rush order is 8 weeks and at a cost of £20 per dress. One of my bridesmaids couldn't attend and I wanted to order 2 dresses and pay for hers. And she was going to pop in for a fitting the day after. I was told any dress order had to be completed in one transaction. In the end I've ordered 3 dresses. One dress I'm not sure it's going to fit my absent bridesmaid. The service was slow. They made us wait around 30 minutes before the got round to taking my dress orders. When I have to pick them up. I only have a couple of weeks to get them altered. They don't provide an altering service. You basically have to do that yourself. A very disappointing experience. Like buying a dress from Primark is the only way to discribe it. One more thing it difficult to find the entrance as you have to go into next and find a small lift to take you to the 3rd floor.”

Helpful Report

(WED2B Manchester) - Posted 2 years ago

Hi Tania, We are sorry to read your feedback following your recent visit to our Manchester store. Our Infinite Bridesmaids Collection does form part of our made to order service, following sample dresses being fitted and tried on with your bridesmaids in store. Our Bridal Gown and Flower Girl dresses are available off the peg, and ready to take home that same day. Our Customer Care team are available via customercare@wed2b.com if we can assist with your order status, Kindest Regards WED2B

Posted 2 years ago

“Wouldn't recommend this place at all when having made a complaint I never got a reply or an apology.”

Helpful Report

Posted 2 years ago

We are so sorry to hear of your recent experience with us, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We appreciate you taking the time to share this feedback, please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“The review, up until 30 minutes ago was going to be glowing. However upon checking my credit card statement I can see that my transaction is billed twice. One payment showing and one pending. Having looked through Wed2be reviews on social media platform I have now seen that this is a bit of a common occurrence. I will now have to spend time at work tomorrow trying to sort this out. Not impressed.”

Helpful Report

(WED2B Southampton) - Posted 2 years ago

Hi Karen, our Customer Care team are here to help, we will look into this for you and be in touch shortly to update you. Kindest Regards, WED2B

Posted 2 years ago

“Na ruim 2 uur wachten, en geen antwoord krijgen hoe lang het nog ging duren en of dat ik überhaupt geholpen zou worden de zelfde dag, ben ik in de winkel in Rotterdam weg gelopen. Niet een klant aan het lijntje houden, wees eerlijk.”

Helpful Report

Posted 2 years ago

Hi Evelyn, Het spijt ons te horen over uw recente ervaring in onze winkel in Gent, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag zouden horen. We leggen de lat erg hoog voor onszelf, en het spijt ons te horen dat deze standaard niet gehaald werd tijdens uw meest recente bezoek bij ons. Wij waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat wij ons team kunnen helpen bij het corrigeren van deze problemen. Neem contact op met onze klantenservice op info@wed2b.com als u uw bezoek met ons verder wilt bespreken. Hartelijk dank! WED2B

Posted 2 years ago

“We lazen dat er geen afspraak nodig was. Toen we aankwamen zeiden ze dat we maar even ergens koffie moesten gaan drinken fan zouden we gebeld worden. Anderhalf uur later zijn we maar weer naar de winkel gegaan. We mochten ergens gaan zitten en vervolgens na een half uur ! Terwijl er geen andere klanten waren vroegen we of we geholpen konden worden . We kregen niets aangeboden van drinken . We zijn na 2 jurken weggegaan om naar een andere winkel te gaan. En wat een verademing was dat . Ze hebben onze dochter geholpen terwijl ze het erg druk hadden . We kregen koffie niets was hun teveel. Wat jammer is dit !”

Helpful Report

Posted 2 years ago

Hello, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. As sometimes our stores experiences some staff shortings, we´re truly sorry if we can not assit each of the brides on time who arrive in stores, as it is also important to us that each bride can receive an individual fitting. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Service team at info@wed2b.com if you'd like to discuss your visit with us further. We wish your daughter all the best for her upcoming wedding and are again very sorry for your experience! Thank you. Best Regards, WED2B

Posted 2 years ago

“Today when arriving at your store in Rotherham, we were not welcomed at all. Unfortunately, through no fault of their own, there had been storm damage so staff were preoccupied with workmen. However on arriving we were not greeted, we had no idea what to do and it took a good 15 minutes for someone to come over but again no help with finding a dress. I also came to find that the shop is not as inclusive with its sizes as the website says, the largest dress being a size 24, I am a 22 and the choices of dress in my size were all pretty much the same and nothing like on the website. After trying on a couple of dresses I did not like, and explaining to the sales woman that the ones she was asking me to try were the same as the ones I had already said I hadn't liked, and letting her know what I was looking for, she did not speak, I got one word answers, she lost interest completely and was not interested in anyway with helping me find the right dress. It was a very deflating experience after seeing all your wonderful marketing, which is definitely not a reflection on your Rotherham store, the staff are not bridal experts unfortunately, just sales girls. I went to a shop after where the lady understood what I wanted, why I wanted it, what would suit my shape, size, height etc and it was a much more pleasant and happy experience.”

Helpful Report

(WED2B Rotherham) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“I came with a bride to be who after leaving the store cried because she had been made to feel awful. The bride asked to try on as many different styles as possible, but was brought 4 dresses of the same style. After trying one of them on she repeatedly said that she did not want to show us because she didn’t like it or feel comfortable, the assistant went on to pressure her into showing us and opened the curtain. I’m not quite sure what the thought process of this was but it is not appropriate, when helping someone try on clothes consent is imperative and it must have been humiliating to be paraded in something that she didn’t feel comfortable in in the first place. Despite all four dressing rooms on the other side being vacant two groups were walked in front of us while the bride was stood on the step showing us a dress, this was so inconsiderate and is just another example of the experience we had. It really felt like the assistant helping us switched off and stopped listening after asking us when the wedding is, the answer to this question should not affect the way people are treated. There was no encouragement to have a look on the website at other dresses or to come back when there were more options available, it felt like we were being hurried to leave.”

Helpful Report

Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find the dream dress. Best wishes, WED2B

Posted 2 years ago

“The service we received was very poor. Considering this is meant to be an exciting time to share with my bridesmaids we left highly frustrated and dissatisfied with our experience. We made it clear when checking in that we wanted to do a bridesmaid trial and accessories appointment, I was looking for veils and belts. We tried the bridesmaid dresses on and they were made to take them off and go to the back of the line before trying on the accessories. This made no sense as the bridesmaids had to get out of the dresses and then back in them for the accessories trial. I then chose a veil that cost £150, I was told that I would have to buy a protective bag for it which I was shocked wasn't included for something of that price. Then on saying I was happy to purchase this I was told they'd sold out of them and there wasn't anything but a paper bag they could give, even though I saw plenty of protective dress bags under the counter that could have been used. It was a terrible experience, one of the bridesmaids is getting married next year and she made it very clear she would never be going back there based on the experience we had.”

Helpful Report

(WED2B Nottingham) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“My granddaughter came to purchase 5 bridesmaids dresses after a 2 and a half hour wait they returned home.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team on customercare@wed2b.com if she'd like to discuss your granddaughters visit and we will do our best to help find her bridesmaid dresses and give her that amazing experience that we know she deserves. Best wishes, WED2B

Posted 2 years ago

“I came into this store yesterday with my mother and was vulgerly insulted and told i was fat. This was not acceptable and I will never be coming into this disgusting establishment ever again and I shall tell my friends and colleuges about this.”

Helpful Report

Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“On recent visit found the staff rude and abrupt.Was not allowed time to browse the dresses before been railroaded into staff picking dresses out for you.Was told not even touch the garment bags that each of them were in because of covid so why werent anyone wearing masks including the staff? Each of the wedding dress shops we went in after that offered a very welcoming service was allowed time on their own to chose what kind of dress they required. In all not a good experience at Wed2be.”

Helpful Report

Posted 2 years ago

We are sorry to read your feedback following a visit to one of our stores, we would like to discuss your visit further, our Customer Care team are available via customercare@wed2b.com, Kindest Regards WED2B

Posted 2 years ago

“Came home and cried! Never have I ever felt so let down and disappointed after such an outstanding first visit to collecting the dress where everything became a total disaster. The girl who helped me choose my dress wasn’t in unfortunately but she was amazing! Her name was Kelly. Unfortunately I didn’t catch the ladies name today but I found her very uncomforting in a horrible situation! I received a phone call last week to say my dress was ready. Excited, I said we’d be in to collect this week. Upon arrival I realised we had forgotten our receipt, as I registered when I arrived I knew they’d be able to trace the order. The lady in the desk seemed reluctant to trace it until I had a receipt which I did not. I had my emails and that was it. After an awkward trip back to the car to ask my mum to check again for the receipts, she was waiting with my poorly toddler in the car, the lady then decided she could print my receipt… She got my dress out but it was missing all the accessories we had purchased with it at the time. She managed to find my tiara and belt which had slipped to the bottom of the dress bag but my veil and fur shawl were no where to be seen. I asked where they were and there was a lot of hesitation… At this point it became to emotional, I text my mum and asked her to bring the children in so she could help solve the missing accessory dilemma, one of the working girls in the store made a passing comment about the “noise from a screaming child” made me feel very uncomfortable, trying to console my child and remain calm myself. Still with no veil or fur shawl I noticed there was a damage to my dress. Right on the nipple of the right hand breast was a blue stain… the woman behind the desk argued with me that it was there… it’s blue on a white dress! Stands out pretty obviously! She then argued it was a thread grabbed a needle out the draw and started to pick at the threads on my dress. You could see it was clearly a stain from the way the colour had bled into the fabric. She then whisked my dress away and came back with a soaking wet right side of my dress saying she’d put something on it to remove the stain. The stain was gone but I now have a wet dress sitting in a box waiting to go mouldy! On top of this there was no apologies for any of the inconveniences caused. She also tried to blame the mistakes made on our lovely Kelly who worked so hard to help us! I was disgusted by the way she slagged off her new colleague to us! Kelly was amazing and you madam are rude! She managed to find another veil the same as the one I had chosen but it wasn’t the one I’d paid for already that had been resold! As for my fur they tried to say we’d never been charged for it and charged us for another fur. Personally after the damage they caused to my dress and loosing my accessories, you would have thought they would have just thrown the fur in as compensation for there disaster! Either way I’ve left disappointed and it’s not how I in visioned feeling after buying my dress. It’s supposed to be exciting not stressful! So sad after I left such an amazing review the other day. Sorry Kelly your team let you down. Keep up the good work. A massive thank you to Tessa for fixing my dress.”

Helpful Report

(WED2B Brighton) - Posted 2 years ago

Hi Sophie, we are sorry to read your feedback following your visit to collect your dress. Our wish is for every bride to enjoy this special moment. The Customer Care team are available via customercare@wed2b.com if you would like to discuss your visit further, Kindest Regards WED2B

Posted 2 years ago

“Just a conveyor belt of brides. Only allowed to try on 4x dresses and if you wanted to try on more then you had to go back to reception and register for a second session. Also not as cheap as you think by the time they add the under skirt, box, bag even the coathanger to the bill. They also don't do any in-house alterations, you have to take it elsewhere and find your own. My advice is go over the road to' Brides in the City' , for a much more individual service, better quality dresses at comparable prices, even a glass of prosecco and the bridal experience you would expect”

Helpful Report

(WED2B Glasgow) - Posted 2 years ago

Hi Helen, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service and try to ensure that the process is as fair as possible for all of our brides, as they are not constrained to an appointment time. We would always recommend our underskirts to ensure that your dress maintains its beautiful shape throughout your special day, and our storage package to ensure that your items are kept in perfect condition until you can celebrate. Our lists of recommended seamstresses are provided to support with any tailoring. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“I bought my dress on Saturday this should be one of the best days and one step closer to main day. When I paid for my dress something went wrong and lady from Northampton store have to call authorisation phone number and put my card details manually. Who knows why but they did. Next day in the evening went to petrol station and my card was declined:( have to call my partner to come and pay for me so upsetting. I checked my banking and I was charged twice for this dress. One transaction come through the other is pending but my money is of course out from my balance putting myself on a big overdraft :( I called shop was promised that next day 9am someone will called me back was asked to send screen shots of my banking which I did and was told that all will be sorted next day. Unfortunately next day no one called me I just received an email that the finance charged me for 1 dress.i am so upset and angry I contacted my bank to check and they said that only WED2B can cancel the pending authorisation and if not I will have to wait around 14days till my bank can do it:( I'm £600plus on overdraft and thats is not my limit whats mean that I will be charged for that. I send the store emails asking to investigate and come back to my in last 2 days but no one even bothered to reply. This shop put im in not nice position with a lot of stress and no money and not even email back. Tbh I'm not sure if I even want this dress anymore as I cant look at this now. Something what should be the best experience in my life the most happier and experienced is the worst stressful time as I have bills to pay and wedding to pay. The worst thing is that they ignoring you. I spent almost £770 for my dress is not like just £10 going out from my balance account unfortunately is £1400 is a lot when you have a stuff to pay. I was so happy on Saturday on Sunday I hated everything. Wed2b is happy to take your money but after that they don't really give a s.... just be careful ladys if at the payment they said they need to make authorisation call !!!!”

Helpful Report

(WED2B Northampton) - Posted 2 years ago

Congratulations on finding your dream dress! It sounds as if our team has done an incredible job assisting you on your bridal journey. We will definitely pass along your lovely comments! Best Wishes, WED2B

Posted 2 years ago

“An absolutely horrific experience at the Norwich store. I went in fully knowing it would be a different bridal experience and that the dresses were ‘off the peg’ but the problem is not with the dresses or process, it is actually the awful staff which are clearly so desperate for a sale that they will take advantage of nervous women so keen to find ‘the one’. At first, the sales assistant was pleasant and friendly, telling me Wed2Be is so great because they don’t have allegiances to any designers and they don’t work on commission but it quickly turned into the most awful experience with staff so desperate for a sale they would do anything. Throughout, little comments here and there tried to apply the pressure. Then later when I felt I liked one more than the others (but was still very unsure and not convinced) I was bombarded with comments trying to scaremonger me about my ‘lack of time’ and that I would not be able to get a dress ANYWHERE else. Even when I said I just needed to go and have a coffee and think about it at least, 2 women sales assistants ganged up on me, telling me I wouldn’t find anything better and that the dress could be gone by the time I returned and did I want to take this chance when this was my ‘only hope’ (at this point it was 4pm on a Sunday and the shop was empty). Telling me I could return the dress so I should just buy it. When I caved in and said I would buy it, just to try and get out of there, they then added on the slip undergarment, belt and veil and said I couldn’t buy the dress without one of their ‘lovely’ box deals where you get presented with a ridiculous price for a couple of tacky boxes and a cheap ‘bride’ robe. This added on hundreds of extra pounds! When I again, said I didn’t want any of this and didn’t the dress at least come in a bag? They said no, they wouldn’t accept the return unless it was in the boxes and they were not refundable. When I then tried to firmly say no, that I wasn’t sure and I wanted to leave, they again told me that I was sure about the dress earlier, that I was just about to buy the dress a second ago and tried to analyse why I was backing out, was it just because I was nervous about getting married and not the dress!?!?! When that didn’t work, they tried to convince me to place a deposit ‘at least’. Since then I have been to a lovely boutique in Norwich and had a much more pleasant experience where I wasn’t pressured one bit. I would NEVER recommend Wed2be.”

Helpful Report

(WED2B Norwich) - Posted 2 years ago

Good evening, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, our bridal gowns are sold off the peg, allowing for our brides to take home their dream dress on the same day, with no lengthy ordering times. All of our styles are limited edition, therefore our stock is always subject to change. Our Bridal Advisors have our brides' best intentions at heart, and our storage items would have been offered to ensure that no harm can come to your items. All purchases are made at the bride's discretion, and the total of the bill is always read out to the bride before finalizing payment so that she is aware of the total cost before the items become used and non-refundable after leaving the store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Ben met mijn dochter op 29 december bij jullie winkel geweest in Antwerpen. Hebben toen tegen betaling van 50 euro een kleed gereserveerd voor MAX. 14 dagen. Hadden nl. de dag nadien nog een afspraak in een andere winkel en wilde deze nakomen. Op 30 december hebben we dan beslist om jullie kleed toch niet te nemen. Het eindejaar stond voor de deur en we hebben op zondag 2 januari een mail gestuurd dat we het kleed van jullie winkel Niet zouden nemen met als voorstel voor het bedrag van 50 euro accessoires aan te schaffen in jullie filiaal. We hadden het slechts 1,5 dag uit de verkoop laten nemen. Op die mail kregen we tot op vandaag geen antwoord, NIET van de klantendienst en NIET van de winkel.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 2 years ago

Het spijt ons om uw 1 * -beoordeling van onze winkel in Antwerpen te lezen en dat u nog niets hebt gehoord van het team in de winkel of via onze klantenservice. We zullen uw vraag onderzoeken en contact met u opnemen als een kwestie van prioriteit voor u, Vriendelijke groeten WED2B

Posted 2 years ago

“I feel so very deflated having come home today from Wed2b. It really was not an enjoyable experience from start to finish. I appreciate the store isn’t your conventional boutique wedding shop, where at Wed2b you expect to wait your turn and be limited to the stock in store, be without the nice frills, i.e. fizz, snacks, etc, BUT.. what I hadn’t appreciated is the store’s strategy is in fact to rush and scaremonger you into purchasing a dress there and then, or to place deposits on multiple dresses when you’re unsure. Then there’s the clear desire to upsell on accessorises. Additionally, you’re made to try on dresses that are two dress sizes bigger than you’d usually purchase, which would clearly require significant alteration, with no attempt by staff to tailor the dress using clips (used in most bridal stores) to help you envisage how the dress would really look and feel. I’m absolutely baffled. I’m glad this was not my first and only experience as I’d imagine I would have purchased a dress in a panic or, would really be put off going back to another bridal store. The website suggests plenty of stock in store, the opportunity to browse dresses, experienced staff that will recommend fits that are right for you. I will say yes, there’s a lot of dresses to view, but you are only able to pick 4 initially and they will put the pressure on you to purchase one of the 4. We were also not able to browse the dresses on our own or touch them! Whilst the lady helping me was nice, she was not experienced, she struggled with knowing the style, fabric types, she certainly didn’t give me confidence saying the dresses were a perfect fit when the straps were hanging off and I could fit my two hands and more into the bodice of the dress!! Unfortunately there isn’t an option to give 0 stars however, credit where it’s due, the quality of these dresses are very good, especially for the price on the tag. But be mindful of the upselling, looking at the other reviews, others have added hundreds of pounds through purchasing accessories including hangers, boxes, a bag with some miss-selling of unknown additional items in the box (bride dressing gown). Be very wary, unless you’re very lucky to fall in love with 1 of your 4 dresses!”

Helpful Report

(WED2B Cardiff) - Posted 2 years ago

We are sorry to read your feedback following a visit to a WED2B store. We operate a walk-in service, so we can welcome future brides at their convenience - we usually advise 4 dresses into the fitting room to ensure that each dress can be styled with the Bridal Experts, a visitor is welcome to repeat that process until they find the one. If you would like to return to the store, please do contact the Customer Care team so we can assist you, Kindest Regards WED2B

Posted 2 years ago

WED2B Reviews