WED2B Reviews

Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

4.9 Rating 34,498 Reviews

98 %

of reviewers recommend WED2B

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About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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Danielle

1893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“An absolutely horrific experience at the Norwich store. I went in fully knowing it would be a different bridal experience and that the dresses were ‘off the peg’ but the problem is not with the dresses or process, it is actually the awful staff which are clearly so desperate for a sale that they will take advantage of nervous women so keen to find ‘the one’. At first, the sales assistant was pleasant and friendly, telling me Wed2Be is so great because they don’t have allegiances to any designers and they don’t work on commission but it quickly turned into the most awful experience with staff so desperate for a sale they would do anything. Throughout, little comments here and there tried to apply the pressure. Then later when I felt I liked one more than the others (but was still very unsure and not convinced) I was bombarded with comments trying to scaremonger me about my ‘lack of time’ and that I would not be able to get a dress ANYWHERE else. Even when I said I just needed to go and have a coffee and think about it at least, 2 women sales assistants ganged up on me, telling me I wouldn’t find anything better and that the dress could be gone by the time I returned and did I want to take this chance when this was my ‘only hope’ (at this point it was 4pm on a Sunday and the shop was empty). Telling me I could return the dress so I should just buy it. When I caved in and said I would buy it, just to try and get out of there, they then added on the slip undergarment, belt and veil and said I couldn’t buy the dress without one of their ‘lovely’ box deals where you get presented with a ridiculous price for a couple of tacky boxes and a cheap ‘bride’ robe. This added on hundreds of extra pounds! When I again, said I didn’t want any of this and didn’t the dress at least come in a bag? They said no, they wouldn’t accept the return unless it was in the boxes and they were not refundable. When I then tried to firmly say no, that I wasn’t sure and I wanted to leave, they again told me that I was sure about the dress earlier, that I was just about to buy the dress a second ago and tried to analyse why I was backing out, was it just because I was nervous about getting married and not the dress!?!?! When that didn’t work, they tried to convince me to place a deposit ‘at least’. Since then I have been to a lovely boutique in Norwich and had a much more pleasant experience where I wasn’t pressured one bit. I would NEVER recommend Wed2be.”

Helpful Report

(WED2B Norwich) - Posted 2 years ago

Good evening, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, our bridal gowns are sold off the peg, allowing for our brides to take home their dream dress on the same day, with no lengthy ordering times. All of our styles are limited edition, therefore our stock is always subject to change. Our Bridal Advisors have our brides' best intentions at heart, and our storage items would have been offered to ensure that no harm can come to your items. All purchases are made at the bride's discretion, and the total of the bill is always read out to the bride before finalizing payment so that she is aware of the total cost before the items become used and non-refundable after leaving the store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Ben met mijn dochter op 29 december bij jullie winkel geweest in Antwerpen. Hebben toen tegen betaling van 50 euro een kleed gereserveerd voor MAX. 14 dagen. Hadden nl. de dag nadien nog een afspraak in een andere winkel en wilde deze nakomen. Op 30 december hebben we dan beslist om jullie kleed toch niet te nemen. Het eindejaar stond voor de deur en we hebben op zondag 2 januari een mail gestuurd dat we het kleed van jullie winkel Niet zouden nemen met als voorstel voor het bedrag van 50 euro accessoires aan te schaffen in jullie filiaal. We hadden het slechts 1,5 dag uit de verkoop laten nemen. Op die mail kregen we tot op vandaag geen antwoord, NIET van de klantendienst en NIET van de winkel.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 2 years ago

Het spijt ons om uw 1 * -beoordeling van onze winkel in Antwerpen te lezen en dat u nog niets hebt gehoord van het team in de winkel of via onze klantenservice. We zullen uw vraag onderzoeken en contact met u opnemen als een kwestie van prioriteit voor u, Vriendelijke groeten WED2B

Posted 2 years ago

“I feel so very deflated having come home today from Wed2b. It really was not an enjoyable experience from start to finish. I appreciate the store isn’t your conventional boutique wedding shop, where at Wed2b you expect to wait your turn and be limited to the stock in store, be without the nice frills, i.e. fizz, snacks, etc, BUT.. what I hadn’t appreciated is the store’s strategy is in fact to rush and scaremonger you into purchasing a dress there and then, or to place deposits on multiple dresses when you’re unsure. Then there’s the clear desire to upsell on accessorises. Additionally, you’re made to try on dresses that are two dress sizes bigger than you’d usually purchase, which would clearly require significant alteration, with no attempt by staff to tailor the dress using clips (used in most bridal stores) to help you envisage how the dress would really look and feel. I’m absolutely baffled. I’m glad this was not my first and only experience as I’d imagine I would have purchased a dress in a panic or, would really be put off going back to another bridal store. The website suggests plenty of stock in store, the opportunity to browse dresses, experienced staff that will recommend fits that are right for you. I will say yes, there’s a lot of dresses to view, but you are only able to pick 4 initially and they will put the pressure on you to purchase one of the 4. We were also not able to browse the dresses on our own or touch them! Whilst the lady helping me was nice, she was not experienced, she struggled with knowing the style, fabric types, she certainly didn’t give me confidence saying the dresses were a perfect fit when the straps were hanging off and I could fit my two hands and more into the bodice of the dress!! Unfortunately there isn’t an option to give 0 stars however, credit where it’s due, the quality of these dresses are very good, especially for the price on the tag. But be mindful of the upselling, looking at the other reviews, others have added hundreds of pounds through purchasing accessories including hangers, boxes, a bag with some miss-selling of unknown additional items in the box (bride dressing gown). Be very wary, unless you’re very lucky to fall in love with 1 of your 4 dresses!”

Helpful Report

(WED2B Cardiff) - Posted 2 years ago

We are sorry to read your feedback following a visit to a WED2B store. We operate a walk-in service, so we can welcome future brides at their convenience - we usually advise 4 dresses into the fitting room to ensure that each dress can be styled with the Bridal Experts, a visitor is welcome to repeat that process until they find the one. If you would like to return to the store, please do contact the Customer Care team so we can assist you, Kindest Regards WED2B

Posted 2 years ago

“What started as a somewhat pleasant experience in this store has ended up becoming a nightmare for me, and I have ended up with a dress that I will no longer wear or use and £700 out of pocket. After purchasing a dress in November in the Baker Street store, a number of changes made to my 2022 wedding has meant that I no longer will wear a bridal gown. As soon as I knew this in January 2022 I contacted Wed2B to discuss a refund and was surprised to hear that I had exceeded a 14 day refund policy that was never mentioned to me. I was disappointed to hear this, and initially spoke to someone called Emma who did her best to help me and offered an exchange until a specific date. Knowing I was not going to wear a white dress, I asked if there was possibility of a refund as the dress was in perfect condition, tried on once since purchase especially as the dress was still apart of their current collection. The next messages I received were from Sophie, who lacked any form of empathy in her response. Meanwhile, as I had stored the dress in my mother’s house to keep safe. I retrieved the dress and took a look at the receipt. I was shocked to find a number of charges (including a box, hanger, cover and underskirt) that were not discussed with me prior to purchase and added to the bill. I was so unhappy with this that I called customer care and spoke to Michelle who advised she would call me back. A week later and NOTHING. I call back and speak to two more unhelpful members of staff, Charlie and Sophie who stated the refund had been declined and there was nothing that could be done. No offer of explanation was given to me as to why I never received a call back. It was also insinuated that I must have received an itemised breakdown of the receipt at purchase. This wasn’t the case, and I don’t appreciate being called a liar. I fully appreciate that I am outside of refund timescales and I have responsibility to check these details but equally it is the responsibility of a company to ensure the customer is fully aware. According to Wed2B this responsibility only sits with the customer which is unfair. So a message to ALL brides looking to shop at Wed2B - please make sure you’re aware of their rigid 14 day refund policy as naturally they won’t highlight this to you at purchase. Also ensure to check your receipt for any items they charge to you without authorisation such as underskirts and boxes. I’ve had a truly awful experience since purchasing a dress in November and wouldn’t want anyone else to go through the interactions I’ve had with the customer care team. Please save your hard earned money and shop elsewhere. Wed2B have no interest in their customers and their customer care team is bottom tier. My biggest regret so far in planning my wedding has been choosing Wed2B.”

Helpful Report

(WED2B London (Central)) - Posted 2 years ago

Hi Anusha, Thank you for taking the time to share your feedback. As we sell brand new items, we would be unable to take back an item that has been out of store for longer than the 14 day period, as we could not sell it on to another bride in goodwill as a brand new item. Best wishes, WED2B

Posted 2 years ago

“I went to the bolton store, I was told I had to come back to be seen in an hour and half. When returning to the store I stated to the lady I wanted a long sleeve dress, she then stated there were no long sleeve dresses what so ever in the shop, I then decided to leave on my way out myself and my sister saw a lot of dresses with long sleeves so just started having a quick look to then be approached by two members of staff saying we could not look at them they came across very abruptly. The staff in the shop seem very dismissive and as this was my first time visiting a bridal shop it really made me feel disheartened. I left the shop and cried because of how they made me feel.”

Helpful Report

(WED2B Bolton) - Posted 2 years ago

Hi Rachel, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“After being asked to wait an hour and a half to be seen I was then told there were no dresses available. Luckily whilst the lady helping us went to ask when more stock works arrive a dress appeared. I was told that the alterations needed were minor. I was over the moon and bought the dress. Only to be told today by various seamstress, some with over 50 years experience, that I have been mis-sold a dress that would cost more to alter than the dress is actually worth. Apparently whats required is a full dress alteration and far from minor. Ive had 4 seamstress turn the job down so far. I’m one very upset and disappointed bride. After waiting around with my 13 week old son, to be told there’s no stock, then to be mis-sold a product, I feel as though the sale was the most important achievement that day and no one considers the absolute nightmare I’m now faced with, not to mention the cost of alterations.”

Helpful Report

(WED2B Leeds) - Posted 2 years ago

Hi Gemma, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. With our walk-in service, our brides are not constrained to an appointment time, allowing for a more relaxed experience in store. We would always advise our brides to arrive as early as possible to minimise any waiting times. Saturdays are our busiest day, and therefore we always suggest coming Mon-Fri and turning up to store earlier in the day. Here at WED2B, we operate on a 14 day refund and exchange policy, so please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“My experience with the company yesterday was awful it was busy the ladies could not cope people were rude to customers”

Helpful Report

(WED2B Leicestershire (Hinckley)) - Posted 2 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 2 years ago

“We were told that with our 50 euros deposit that we would be able to decide for the dress and come back to buy it. Additionally(!!!!!) The lady that was in charge told me and my fiance that we would be able to use this money how we wanted in case we didn't purchase the dress.. BUT NO! Today 15.01.2022 she told us in the phone that we understood wrong! Seriously? In two languages, English and Dutch when we were asking explicitly for the use of this amount of money you were reassuring us that there is no problem to use them to buy a veil or something else!! Shame on you.... We will not spend more time with scams! STAY AWAY if your budget allows you. Also the quality of dresses is awefull This goes for the store in Arnhem in the Netherlands.”

Helpful Report

(WED2B Arnhem (NL)) - Posted 2 years ago

Hi Katerina, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Service team on klantenservice@wed2b.com, if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“We didn’t enjoy our experience at all the staff were rude. Fat shaming us, there is not a nice welcoming feeling. False advertising the sizes 6-30 in bridesmaid dresses. Really there is only one dress In store in bigger sizes. For the first time going to try on a dress I hated the experience. I left feeling embarrassed about myself. I was excited about going to the dress shop but that excitement turned to disappointment.”

Helpful Report

(WED2B Middlesbrough) - Posted 2 years ago

Good afternoon, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Het schiet niet op qua contact met het bedrijf. Als je winkel belt wordt niet opgenomen, als je email stuurt - vragen ze om te bellen.”

Helpful Report

Posted 2 years ago

Hallo Victoria, het spijt ons te horen over uw recente ervaring in onze winkel in Gent, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag zouden horen. We leggen de lat erg hoog voor onszelf, en het spijt ons te horen dat deze standaard niet gehaald werd tijdens uw meest recente bezoek bij ons. Wij waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat wij ons team kunnen helpen bij het corrigeren van deze problemen. Neem contact op met onze klantenservice op info@wed2b.com als u uw bezoek met ons verder wilt bespreken. Hartelijk dank. Carolin

Posted 2 years ago

“The website is terrible, I ordered some items on the website and wed2be decided to take money out of my account twice, even though my bank said that one transaction didn’t go through!!! I contacted the customer service team who were very friendly but didn’t know why i was charged twice. After some wasted time of sending these wrong orders back, they decided to resend my orders back to me again !!! It seems that they have still not refunded my order, even though they have received it and is not my fault!!! I think this is a terrible way to treat customers, and they have no regards to the amount of time i have spent chasing this wrong order, sending it back and having money taken out of my account twice. It has been a nightmare dealing with this company.”

Helpful Report

Posted 2 years ago

Good morning Maria, I am sincerely sorry to hear of your upset and your experience with our website. I can see you have been in touch with us regarding the collection we organised to resolve this issue which I am glad to hear the items have been collected and reached us. I can confirm your refund has been processed - Refunds can take up to 3-5 working days to appear in your account depending on who you bank with. I will, of course, confirm via email for your records. Please do get in touch if we can help with anything else in the meantime - WED2B

Posted 2 years ago

“Wij hadden een afspraak gemaakt in de winkel in Gent. Toen we aankwamen op het afgesproken uur zei men ons dat we nog 1,5 uur moesten wachten. We moesten maar ergens een koffie gaan drinken werd ons gezegd. Na 1,5 u gingen we terug, we werden niet vriendelijk onthaald en mijn dochter mocht maar 3 kleedjes passen. Indien ze bij die 3 haar zin niet vond, dan werden we terug achteraan de lijst gezet en moesten we terug uren wachten. We hadden ook 4 kleedjes nodig voor de bruidsmeisjes. Toen we alles afrekende zei de verkoopster ons dat ze ons een kledinghoes plus een kleerhanger AANBODEN. Die stond achteraf wel op onze rekening, dan moet ze het anders verwoorden volgens mij. Na 16 weken hadden wij nog steeds niets vernomen van de winkel dat onze kleedjes er waren. Na veel telefoontjes, die niet werden beantwoord , kregen we via mail toch antwoord dat onze kleedjes er al waren. Niet eens verwittigd dus. Heel teleurstellende ervaring voor ons in de vestiging te Gent”

Helpful Report

(WED2B Gent (BE)) - Posted 2 years ago

Het spijt ons te horen over uw recente ervaring in onze winkel in Gent, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag zouden horen. We leggen de lat erg hoog voor onszelf, en het spijt ons te horen dat u hier niet aan heeft kunnen voldoen tijdens uw meest recente bezoek aan ons. Wij waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat wij ons team kunnen helpen bij het corrigeren van deze problemen. Neem contact op met onze klantenservice op kundenservice@wed2b.com als u uw bezoek met ons verder wilt bespreken. Dank u. Vriendelijke groeten Carolin

Posted 2 years ago

“Returned an item I bought online - had to return by post even though ie a then visiting the store and the returns address is the store address - been waiting for month for my refund despite chasing - confirmed today they haven’t updated their system and I now have to wait a further 7 days for my money - been over a month now not happy - customer service is not a strong point of theirs! Not recommend”

Helpful Report

(Customer Care) - Posted 2 years ago

Hi Victoria, we apologise for the issue with your pending refund, we can appreciate the inconvenience and please be assured the issue has been sorted now, Kindest Regards WED2B

Posted 2 years ago

“Do not waist your time on this shop. I went today spent 1 1/2 drive to get there for the door to be locked. They do not take appointments, it is walk in. I had emailed previously before coming. The shop was ope but the door was locked. I rang customer service they said they couldn’t get through to the shop and that apparently the shop is open. I was waited outside for 20 mins before getting in the car and going home.”

Helpful Report

(WED2B Dublin (IE)) - Posted 2 years ago

We are sorry to read the feedback regarding your visit to the store today, we do operate a walk-in service so brides can visit at their convenience, no appointment is needed. Our Dublin store had to temporarily close their door this morning and we apologise for the inconvenience this would have caused you, our Customer Care team are available on customercare@wed2b.com to discuss your visit further, Kindest Regards WED2B

Posted 2 years ago

“Opgegeven telefoonnummer van 2 verschillende winkels zijn gewoob buiten gebruik!”

Helpful Report

Posted 2 years ago

“Opgegeven telefoonnummer van 2 verschillende winkels zijn gewoob buiten gebruik!”

Helpful Report

Posted 2 years ago

“Shocking! Tried on 2 dresses in size 12, fitted perfectly. Had already seen ‘the one’ and asked for a size 12. Later discovered I’d been sold a 16! Apparently it’s my fault as I didn’t check my receipt! Avoid this store like the plague!”

Helpful Report

(WED2B Wednesbury) - Posted 2 years ago

Hi Kelly, Thank you for your review. We understand that you have already liaised with our Customer Care team and Wednesbury store team regarding this matter, but please do get in touch if there is anything else. Kindest regards, Charli

Posted 2 years ago

“I ordered my daughter a dress for communion, I waited for over 3 weeks, it still came in a size too small as I ordered. I was in a difficult situation, because there is no time to order the second one, it hasn't been written for 2 weeks and I am asking for an address where I can return this dress because instead of sending the size 12, they sent me 10 and the silence is until today. Personally, I do not recommend it, there is no contact with the seller, they ignore the man and the dress did not cost much. I know that jyz will never buy anything from this store”

Helpful Report

Posted 2 years ago

Hello Martha, We hope you are well, we would be more than happy to look in to this further for you please pop us over an email at customercare@wed2b.com. Thank you

Posted 2 years ago

“Was misled about the dress fitting me. Had to take back and get a refund”

Helpful Report

(WED2B Bolton) - Posted 2 years ago

“Rang the Liverpool branch several times (even the morning of arrival) to check my two daughters and granddaughter and I wouldn't need an appointment to come and pick out our wedding outfits, and was told no appointment necessary and to just come along. Got there at 3pm and was told there was as at least 2 hrs wait before we could even look around the shop as there were people in front of us and to come back later. Shop closes at 6pm and apart from not having enough time to pick 4 outfits, we had arranged this visit weeks in advance due to needing childcare, working schedule and living in different parts of the country so furious it had been for nothing. Was informed no appointments just need to keep coming in and take a chance. How ridiculous!! Should of been told that when I was enquiring rather than 'just come along'. Now made an appointment at another Bridal store where we will hopefully buy the outfits for our wedding party.”

Helpful Report

Posted 2 years ago

Hi Bev, Thank you for taking the time to leave us this feedback, it is really important to us. Here at WED2B, we do not operate on an appointment system as we do not want our brides to feel constrained to an appointment time! I am so sorry that you were disappointed with our service, please do pop us an email at customercare@wed2b.com - we would love to chat more about your experience and how we can ensure you have the amazing experience that you and your family deserve. Kindest regards, Charli

Posted 2 years ago

WED2B is rated 4.9 based on 34,498 reviews